Representative, Customer Service (Part-Time)
Modern Aviation, Des Moines, IA, United States
Duration: Part Time
Description
The Customer Service Representative (CSR) is responsible for delivering Modern Aviation's Seven Star Service by providing exceptional, professional, and personalized support to private and corporate aviation customers. This role serves as the first point of contact for customers and flight crews, manages service requests, and ensures a positive, seamless experience within the FBO, even in fastpaced or highpressure situations.
Customer Service Operations & Service Delivery
- Deliver proactive, personalized service to private and corporate aviation clientele
- Meet, greet, and assist passengers and flight crews with professionalism and care
- Arrange services including hotel accommodations, catering, and ground transportation
- Coordinate aircraft services such as fuel, hangar storage, and other operational requests
- Educate customers on available services, promotions, and programs
- Answer customer questions, resolve concerns, and provide service recovery as needed
Flight Coordination & Administrative Support
- Input trip details into scheduling software and update customer information as required
- Track flights using online databases to ensure timely service delivery
- Process customer invoices accurately and promptly
- Verify and coordinate service orders to support ontime departures
- Maintain strong working relationships with local service providers such as hotels, rental car agencies, and restaurants
Communication & Teamwork
- Communicate effectively via airtoground and groundtoground radio, phone, and email
- Use sound judgment to make timely decisions consistent with company policies and procedures
- Coordinate closely with Line Service, Operations, and leadership teams
- Maintain positive, collaborative working relationships with teammates
- Perform additional duties as assigned to support operational needs
Customer Experience & Facility Support
- Maintain lobby appearance, ensuring a clean, welcoming environment
- Keep snacks, beverages, and customer amenities stocked and presentable
- Represent the Modern Aviation brand with professionalism, positivity, and pride at all times
Qualifications
- Must be at least 18 years of age
- Valid driver's license
- Ability to work weekends and holidays; ~10 hours per week
- Strong verbal and written communication skills
- Intermediate proficiency with Microsoft Office products
- Strong multitasking, organizational, and decisionmaking skills
- Negotiation and sales skills
- Previous customer service experience preferred
- Basic knowledge of aircraft types and aircraft servicing practices preferred
Working conditions and physical demands for this role -
This position operates primarily in a professional office environment and routinely uses standard office equipment such as computers, phones, and printers. The role also requires performing certain tasks outdoors in all types of weather conditions.
Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Please click on the link below to complete a behavioral assessment. This step is required.
https://assessment.predictiveindex.com/bo/804D/CustomerServiceRepresentative_Jul2025_231050
Modern Aviation's Pay Range -
$17- $18/hr. *Part-time, Seasonal, and Variable positions are not eligible for health benefits.
The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.
Equal Employment Opportunity -
Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.
If you require accommodations during the interview process or have questions, please contact careers@modern-aviation.com.