Customer Service Representative
Kelly, Detroit, MI, United States
Customer Service Representative
Customer Service Representative Shifts: 9:00am
6:03pm, M-F Position Summary: The position is responsible for phone and e-mail inquiries including: investigating, resolving and responding, in oral or written form, to customer inquiries. This role understands the various installment payment products and provides necessary follow-up, including initiating customer correspondence to ensure satisfaction. Job Description: -Respond to inbound calls from customers regarding services, providing information, answering questions, and resolving concerns -Make outbound calls on defaulted accounts or to update a consumer with information -Handle between 90 and 120 inquiries daily (inbound and outbound) -Utilization of internal custom databases to place comprehensive notes relative to customer inquiries -Accurately enter and update customer information in the database -Process payments -Redirect applicable calls to the correct department as needed -Assist customers with understanding refunds due when cancelling VSC coverage -Utilize "voice of the customer" knowledge and experience to identify program challenges/concerns for improvement and notify your supervisor -Assist dealers with basic questions about the program -Maintain a high level of professionalism and customer service on every call -All other duties assigned. Knowledge, Skills and Abilities: -Excellent Communication Skills (Verbal & Written) -Telephone Skills -Strong Math Skills -Interpersonal Skills -Organization Skills -Problem Solving Capabilities -Customer Follow-up Skills -2 years call center experience with proven customer service skills -Basic computer skills and ability to navigate CRM systems -Ability to work in a fast-paced environment and handle multiple tasks Education: Minimum of high school diploma
Customer Service Representative Shifts: 9:00am
6:03pm, M-F Position Summary: The position is responsible for phone and e-mail inquiries including: investigating, resolving and responding, in oral or written form, to customer inquiries. This role understands the various installment payment products and provides necessary follow-up, including initiating customer correspondence to ensure satisfaction. Job Description: -Respond to inbound calls from customers regarding services, providing information, answering questions, and resolving concerns -Make outbound calls on defaulted accounts or to update a consumer with information -Handle between 90 and 120 inquiries daily (inbound and outbound) -Utilization of internal custom databases to place comprehensive notes relative to customer inquiries -Accurately enter and update customer information in the database -Process payments -Redirect applicable calls to the correct department as needed -Assist customers with understanding refunds due when cancelling VSC coverage -Utilize "voice of the customer" knowledge and experience to identify program challenges/concerns for improvement and notify your supervisor -Assist dealers with basic questions about the program -Maintain a high level of professionalism and customer service on every call -All other duties assigned. Knowledge, Skills and Abilities: -Excellent Communication Skills (Verbal & Written) -Telephone Skills -Strong Math Skills -Interpersonal Skills -Organization Skills -Problem Solving Capabilities -Customer Follow-up Skills -2 years call center experience with proven customer service skills -Basic computer skills and ability to navigate CRM systems -Ability to work in a fast-paced environment and handle multiple tasks Education: Minimum of high school diploma