Product Complaint Rep II
Conmed, Largo, FL, United States
Product Complaint Representative
The Product Complaint Representative acts as primary notification and consolidation point for receiving, processing, analyzing and reporting product complaints. This is a remote position; however, candidates must reside within commuting distance of our Largo, FL or Utica, NY locations. Key duties include completing non-reportable rationales during regulatory review, reviewing records for accuracy and completion prior to closure, maintaining problem logs to identify and report recurring issues to quality assurance management and product development, serving as the initial point of contact for product complaints, escalating all product complaints within company guidelines to proper management, documenting and tracking contact information from reported issues and problems in accordance with company guidelines and external regulatory requirements, collaborating with other internal groups to respond to product inquiries and issues, directly answering telephone "hot line" and written or Internet-based inquiries regarding company products, presenting data to applicable government agencies and completing required paperwork, and performing other related duties as required by management. Minimum qualifications include a high school diploma or equivalency and 1-3 years of experience in a customer service or administrative role. Preferred qualifications include basic computer skills, great customer service skills, ability to communicate both written and verbally, and a strong sense of urgency. This position is not eligible for employer-based sponsorship. Disclosure as required by applicable law, the hourly salary rate for this position is $19.83-$30.03. The actual compensation may vary based on geographic location, work experience, education and skill level. CONMED offers a wide array of benefits to fit your unique needs. Competitive compensation, excellent healthcare including medical, dental, vision and prescription coverage, short & long term disability plus life insurance, retirement savings plan (401K) with CONMED matching contributions dollar for dollar, up to 7% per pay period, employee stock purchase plan allowing stock purchases at discounted price, and tuition assistance for undergraduate and graduate level courses. CONMED is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. Colorado residents may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation in any materials submitted. If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-929-7176 option #5.
The Product Complaint Representative acts as primary notification and consolidation point for receiving, processing, analyzing and reporting product complaints. This is a remote position; however, candidates must reside within commuting distance of our Largo, FL or Utica, NY locations. Key duties include completing non-reportable rationales during regulatory review, reviewing records for accuracy and completion prior to closure, maintaining problem logs to identify and report recurring issues to quality assurance management and product development, serving as the initial point of contact for product complaints, escalating all product complaints within company guidelines to proper management, documenting and tracking contact information from reported issues and problems in accordance with company guidelines and external regulatory requirements, collaborating with other internal groups to respond to product inquiries and issues, directly answering telephone "hot line" and written or Internet-based inquiries regarding company products, presenting data to applicable government agencies and completing required paperwork, and performing other related duties as required by management. Minimum qualifications include a high school diploma or equivalency and 1-3 years of experience in a customer service or administrative role. Preferred qualifications include basic computer skills, great customer service skills, ability to communicate both written and verbally, and a strong sense of urgency. This position is not eligible for employer-based sponsorship. Disclosure as required by applicable law, the hourly salary rate for this position is $19.83-$30.03. The actual compensation may vary based on geographic location, work experience, education and skill level. CONMED offers a wide array of benefits to fit your unique needs. Competitive compensation, excellent healthcare including medical, dental, vision and prescription coverage, short & long term disability plus life insurance, retirement savings plan (401K) with CONMED matching contributions dollar for dollar, up to 7% per pay period, employee stock purchase plan allowing stock purchases at discounted price, and tuition assistance for undergraduate and graduate level courses. CONMED is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. Colorado residents may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation in any materials submitted. If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-929-7176 option #5.