Sales Support Specialist
Security Benefit, Topeka, KS, United States
We're Looking for an Experienced Sales Support Business Analyst!
About the Company: Security Benefit is a leader in the U.S. retirement market with more than $60 billion in assets under management. We offer opportunities to thrive, innovate, and make an impact. As part of our team, you'll play a key role in driving the future of the U.S. retirement industry. Security Benefit is a place where we promise to help our customers To and Through Retirement. We're proud to have been recognized as one of the best in the business: Named to Ward's 50 list of top-performing life-health insurance companies Recognized on list of Ingram's Top 100 Private Companies in the Kansas City area in 2024 About the Role: The Sales Support Business Analyst I is an important individual contributor to the Operations Team at Security Benefit. Primary responsibilities include managing not in good order (NIGO) resolution for new business, post issue transactions, and appointment/licensing applications. Additional responsibilities include researching and analyzing problems and escalations, relaying status updates, addressing general inquiries, and providing issues resolution. This position works in our home office in Topeka, Kansas in a hybrid environment with both remote and on-site work. Partner with Sales associates and external audiences to manage and remediate NIGOs for new business applications, post issue transactions, and appointment/licensing applications Support tracking, reporting, and trending of NIGO activities to drive root cause identification and continuous improvement Research pending contract issues, reviewing contracts to ensure they are in good order and following up on LOA paperwork and processing Support general operations and service-related inquiries from the Sales team, identifying and delivering solutions to resolve emerging service gaps Partner with service and administrative associates to provide the highest level of support to sales professionals and advise on trends and corresponding solutions What We're Looking For: 13 years of experience in a Sales Support, Service, or Administration environment; client services experience preferred Bachelor's degree in Business or a related field preferred Financial and investment management industry experience preferred Strong customer service and relationship-building skills with the ability to interact successfully with all levels of staff and management Ability to work independently with strong initiative, motivation, and excellent follow-through while managing multiple priorities Strong problem-solving, analytical, and interpersonal communication skills (written, oral, and verbal) Proficient in Microsoft Office (Word, Excel, Outlook) with a willingness to develop broad knowledge of products, services, policies, and procedures Why Choose Security Benefit? When you join our team, you're not just getting a paycheck you're getting a career path full of growth opportunities, plus a robust benefits package that puts your well-being first. Here's what you can expect as a full-time Security Benefit associate: Competitive salary and annual incentive bonuses to reward your contributions. 33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance). Paid parental leave after 90 days of service. Comprehensive medical, dental & vision insurance. 401(k) with company match, plus Profit Sharing & Savings Plan. Short- and Long-Term Disability Insurance to give you peace of mind. Flexible Spending Accounts for medical and dependent care. Life Insurance to protect your loved ones. Educational assistance to support your career development. Associate assistance programs for your personal and professional well-being. Ready to Make an Impact? Apply today by visiting our career page to submit your resume. We're excited to meet you! Security Benefit is an Equal Opportunity Employer.
About the Company: Security Benefit is a leader in the U.S. retirement market with more than $60 billion in assets under management. We offer opportunities to thrive, innovate, and make an impact. As part of our team, you'll play a key role in driving the future of the U.S. retirement industry. Security Benefit is a place where we promise to help our customers To and Through Retirement. We're proud to have been recognized as one of the best in the business: Named to Ward's 50 list of top-performing life-health insurance companies Recognized on list of Ingram's Top 100 Private Companies in the Kansas City area in 2024 About the Role: The Sales Support Business Analyst I is an important individual contributor to the Operations Team at Security Benefit. Primary responsibilities include managing not in good order (NIGO) resolution for new business, post issue transactions, and appointment/licensing applications. Additional responsibilities include researching and analyzing problems and escalations, relaying status updates, addressing general inquiries, and providing issues resolution. This position works in our home office in Topeka, Kansas in a hybrid environment with both remote and on-site work. Partner with Sales associates and external audiences to manage and remediate NIGOs for new business applications, post issue transactions, and appointment/licensing applications Support tracking, reporting, and trending of NIGO activities to drive root cause identification and continuous improvement Research pending contract issues, reviewing contracts to ensure they are in good order and following up on LOA paperwork and processing Support general operations and service-related inquiries from the Sales team, identifying and delivering solutions to resolve emerging service gaps Partner with service and administrative associates to provide the highest level of support to sales professionals and advise on trends and corresponding solutions What We're Looking For: 13 years of experience in a Sales Support, Service, or Administration environment; client services experience preferred Bachelor's degree in Business or a related field preferred Financial and investment management industry experience preferred Strong customer service and relationship-building skills with the ability to interact successfully with all levels of staff and management Ability to work independently with strong initiative, motivation, and excellent follow-through while managing multiple priorities Strong problem-solving, analytical, and interpersonal communication skills (written, oral, and verbal) Proficient in Microsoft Office (Word, Excel, Outlook) with a willingness to develop broad knowledge of products, services, policies, and procedures Why Choose Security Benefit? When you join our team, you're not just getting a paycheck you're getting a career path full of growth opportunities, plus a robust benefits package that puts your well-being first. Here's what you can expect as a full-time Security Benefit associate: Competitive salary and annual incentive bonuses to reward your contributions. 33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance). Paid parental leave after 90 days of service. Comprehensive medical, dental & vision insurance. 401(k) with company match, plus Profit Sharing & Savings Plan. Short- and Long-Term Disability Insurance to give you peace of mind. Flexible Spending Accounts for medical and dependent care. Life Insurance to protect your loved ones. Educational assistance to support your career development. Associate assistance programs for your personal and professional well-being. Ready to Make an Impact? Apply today by visiting our career page to submit your resume. We're excited to meet you! Security Benefit is an Equal Opportunity Employer.