Service Express Agent
HEI Hotels and Resorts, Orlando, FL, United States
Front Office Telephone Operator
Support the front office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner. Essential duties and responsibilities include promptly answering telephone calls, greeting callers with a positive and clear voice, listening to ascertain the correct extension, reading and using a moderately complex computer console to direct calls to appropriate lines, transcribing complete messages and repeating information to verify accuracy, and more. Qualifications and skills include effective verbal and written communication skills, ability to access and accurately input information using a moderately complex computer system, ability to sit and continuously perform essential job functions in confined spaces, and ability to adapt communication style to suit different audiences. Compensation and benefits include competitive medical, dental, and vision insurance programs, vacation, sick, and holiday programs, pet insurance, life, spousal, and child life insurance, short and long-term disability plans, 401(k) savings plan with matching funds, and discounts through the 'YouDecide' and hotel room discount programs.
Support the front office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner. Essential duties and responsibilities include promptly answering telephone calls, greeting callers with a positive and clear voice, listening to ascertain the correct extension, reading and using a moderately complex computer console to direct calls to appropriate lines, transcribing complete messages and repeating information to verify accuracy, and more. Qualifications and skills include effective verbal and written communication skills, ability to access and accurately input information using a moderately complex computer system, ability to sit and continuously perform essential job functions in confined spaces, and ability to adapt communication style to suit different audiences. Compensation and benefits include competitive medical, dental, and vision insurance programs, vacation, sick, and holiday programs, pet insurance, life, spousal, and child life insurance, short and long-term disability plans, 401(k) savings plan with matching funds, and discounts through the 'YouDecide' and hotel room discount programs.