Customer Service Representative
Marmon, Arlington, TX, United States
Customer Service Representative
Future Metals LLC is a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawaywhere you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best. The Customer Service Representative interacts with customers via phone and email to provide pricing quotes, enter sales orders, and respond to other customer inquiries. Candidates must be an enthusiastic communicator, thoughtful listener and dedicated team player with the desire to grow and succeed. Job Responsibilities
1. Primary contact for customer service requirements 2. Handle sales inquiries, orders and customer communications 3. Pricing stock inventory items as well as cut to size parts 4. Accurately entering quote/order information into the computer system 5. Perform outcalls to develop orders 6. Sourcing non-stock (buyout) items to fulfill customer's requirements 7. Communication with customer throughout the order fulfillment process 8. Expedite and trace customer orders 9. Maintaining positive relationships with established customers 10. Communication with management and other employees to facilitate customer satisfaction and further sales 11. Aware of sourcing alternatives
mill lead times in the purchasing of stock and non-stock items Work Experience / Education Requirements
1. College degree preferred; or one to two years of related sales experience and/or training; or equivalent combination of education and experience Competencies
1. Problem Solving 2. Technical Skills 3. Customer Service 4. Oral Communication 5. Written Communication 6. Quality Management 7. Quantity 8. Attendance/Punctuality 9. Dependability 10. Computer Skills including MS Word, Excel, and Internet Explorer Physical Requirements
1. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. 2. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards 3. Light Work
Exerting up to 20 pounds of force occasionally At this time, we are unable to provide visa sponsorship. Candidates must have valid work authorization and the legal right to work in the Netherlands without requiring sponsorship, either now or in the future Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
Future Metals LLC is a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawaywhere you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best. The Customer Service Representative interacts with customers via phone and email to provide pricing quotes, enter sales orders, and respond to other customer inquiries. Candidates must be an enthusiastic communicator, thoughtful listener and dedicated team player with the desire to grow and succeed. Job Responsibilities
1. Primary contact for customer service requirements 2. Handle sales inquiries, orders and customer communications 3. Pricing stock inventory items as well as cut to size parts 4. Accurately entering quote/order information into the computer system 5. Perform outcalls to develop orders 6. Sourcing non-stock (buyout) items to fulfill customer's requirements 7. Communication with customer throughout the order fulfillment process 8. Expedite and trace customer orders 9. Maintaining positive relationships with established customers 10. Communication with management and other employees to facilitate customer satisfaction and further sales 11. Aware of sourcing alternatives
mill lead times in the purchasing of stock and non-stock items Work Experience / Education Requirements
1. College degree preferred; or one to two years of related sales experience and/or training; or equivalent combination of education and experience Competencies
1. Problem Solving 2. Technical Skills 3. Customer Service 4. Oral Communication 5. Written Communication 6. Quality Management 7. Quantity 8. Attendance/Punctuality 9. Dependability 10. Computer Skills including MS Word, Excel, and Internet Explorer Physical Requirements
1. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. 2. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards 3. Light Work
Exerting up to 20 pounds of force occasionally At this time, we are unable to provide visa sponsorship. Candidates must have valid work authorization and the legal right to work in the Netherlands without requiring sponsorship, either now or in the future Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.