Client Engagement Specialist
North Georgia Family Lawyers and Legal Defense LLC, New York, NY, United States
Description
Are you a compassionate, confident communicator who knows how to build trust, guide decisions, and help people take meaningful action?
North Georgia Family Lawyers is seeking a full-time
Client Engagement Specialist
to serve as the first trusted point of connection for prospective clients navigating divorce, custody, child support, legitimation, modifications, contempt, and other family law matters.
This is not a cold-calling role, and it is not a transactional sales position. This is a high-trust, consultative opportunity for a professional who understands how to connect with people in emotionally difficult moments, uncover their needs, communicate value clearly, and help them move forward with confidence.
In this role, you will be the bridge between a potential client's first call for help and their decision to hire the firm. You will work with prospective new clients who have already contacted us and are seeking guidance, clarity, and a path forward.
We are looking for an attorney or experienced professional with a background in
legal intake, client consultation, consultative sales, client engagement, admissions, or another relationship-driven role
where trust, responsiveness, and sound judgment are essential. The ideal candidate is customer-focused, emotionally intelligent, persuasive without pressure, and committed to delivering an exceptional client experience from the very first interaction.
What success looks like in this role
The right candidate knows how to: Build rapport quickly with people experiencing stress, uncertainty, and urgency Ask thoughtful questions and actively listen for both spoken and unspoken concerns Identify legal and practical needs at a preliminary level Communicate next steps and realistic options with clarity and confidence Present the value of legal representation in a way that feels professional, ethical, and client-centered Help qualified prospective clients make informed decisions and move smoothly into retention and onboarding Follow up consistently, manage the pipeline well, and maintain a high standard of client care throughout the intake process Key responsibilities
Conduct structured consultations with pre-qualified prospective new clients Clarify family law issues at a preliminary level and gather relevant information Help prospective clients understand the firm's process, services, and value Guide qualified clients through the retention decision with professionalism and empathy Support a seamless onboarding experience for new clients Maintain accurate notes, follow-up activity, and pipeline visibility Collaborate with attorneys and team members to ensure an excellent client journey from first contact forward Ideal candidate profile
You may be a strong fit if you are:
A consultative sales professional who thrives in high-trust conversations A legal intake or client relations professional with strong conversion skills An attorney who enjoys client-facing work and excels at helping people make decisions A service-minded professional who combines empathy, urgency, and accountability Motivated by performance, but grounded in ethics, professionalism, and genuine care for clients Preferred strengths
Strong verbal communication and relationship-building skills High emotional intelligence and professionalism under pressure Comfort discussing sensitive family law matters with empathy and composure Confidence guiding decision-making without using high-pressure tactics Strong follow-up discipline, organization, and attention to detail Ability to balance client care with performance expectations and conversion goals Why this role matters
Families contact our firm during some of the hardest moments of their lives. They need more than information. They need clarity, confidence, and someone who can help them take the next right step. In this role, your ability to connect, guide, and serve will directly impact both the client experience and the firm's growth.
Compensation and benefits
$40,000 base salary + commission On-target earnings of $90,000 to $120,000 Opportunities for performance bonuses Paid training and ongoing mentorship Professional growth within a mission-driven firm Warm leads only - no cold calling Flexible schedule, with remote/in-office hybrid possible for the right candidate A collaborative, respectful, ethical, and high-performance environment
To apply
If you are a client-centered professional who knows how to turn trust into action and wants to make a meaningful impact in family law, we would like to hear from you.
Responsibilities
• Manage own schedule to balance availability for meetings with prospective new clients as well as following up with PNCs who said "no" and with current clients to conduct quality control calls and interviews. • Keep detailed notes in a centralized database. • Be a team player and cover for your fellow salespeople to help our firm help our prospective new clients find clarity around and relief from the situation that brought them to the firm in the first place. • Follow up with PNCs who said "no". • Follow up with current clients at set milestones during their case or matter. • Facilitate a professional introduction and transition to the legal team once the case or matter has begun. • Actively engage in dialogue with management regarding the quality and volume of the leads, offering constructive feedback and suggestions for improvement based on your "front lines" experience. • Periodically attend trade shows and networking events as a professional representative of the firm (NOTE: This may not be a good idea for all salespeople). • Utilize a consultative selling approach when conducting sales calls to illustrate the value and benefits of our services. • Update the CRM system with details of all interactions with prospects and clients in a timely manner. • Stay current with bar rules, legal industry trends, and information.
Qualifications
Who We're Looking For: • Proven Compassionate, Consultative Relationship-Builder.
Qualifications • Minimum of
2+ years of sales experience , preferably in legal, professional services, or a client-centered industry. • Proven ability to
convert warm and cold leads
into paying clients, with a track record of meeting or exceeding conversion targets. • Strong understanding of
family law terminology and processes
(training provided for firm-specific procedures). • Exceptional
phone communication and active listening skills , with the ability to convey empathy and professionalism during sensitive client discussions. • Demonstrated ability to
manage and track leads
using
MyCase
or similar CRM systems. • Results-oriented mindset with the ability to
meet performance goals
(20% conversion rate / 15 new clients per month). • Excellent
time management and organizational skills
to balance follow-ups, consultations, and documentation. • Strong
emotional intelligence
and
conflict-resolution skills , particularly when working with clients in distressing or high-conflict family situations. • Proven ability to
work independently
while maintaining collaboration and communication with attorneys and support staff. • Comfortable handling
high call volumes
and maintaining a professional demeanor under pressure. • Ability to
identify client needs
and clearly communicate how the firm's services can provide solutions. • Competence in
data entry, note-taking, and case documentation
to ensure accurate recordkeeping in client management systems. •
Goal-driven personality
with a commitment to continuous improvement and learning. • High level of
confidentiality and discretion
when handling sensitive client information. •
Positive, team-oriented attitude
with a willingness to contribute to the firm's culture of client service excellence.
Education & Experience
Education: •
Bachelor's degree
in Business, Communications, Marketing, Psychology, or a related field
preferred , or an equivalent combination of education and proven sales experience. • Coursework or certification in
sales, client relations, or legal studies
is an asset. •
High school diploma or GED required.
Expertise: •
2+ years of professional sales or client intake experience , ideally in a
legal, financial, or professional services
environment. • Working knowledge of
family law concepts and terminology , or the ability to learn quickly through provided training. • Proficiency in
CRM software , preferably
MyCase , for tracking leads, documenting communications, and monitoring conversion metrics. • Demonstrated success in meeting or exceeding
monthly sales or conversion goals
in a performance-based environment. • Strong understanding of
consultative sales techniques , including needs assessment, objection handling, and closing strategies. • Experience managing
confidential client information
with professionalism and discretion. • Familiarity with
law firm operations
and collaboration within a legal team (attorneys, paralegals, and support staff). • Excellent
verbal and written communication skills , especially over the phone, with an emphasis on empathy and professionalism. • Comfortable using
Microsoft Office Suite ,
Google Workspace , and standard office technology to support daily operations.
Are you a compassionate, confident communicator who knows how to build trust, guide decisions, and help people take meaningful action?
North Georgia Family Lawyers is seeking a full-time
Client Engagement Specialist
to serve as the first trusted point of connection for prospective clients navigating divorce, custody, child support, legitimation, modifications, contempt, and other family law matters.
This is not a cold-calling role, and it is not a transactional sales position. This is a high-trust, consultative opportunity for a professional who understands how to connect with people in emotionally difficult moments, uncover their needs, communicate value clearly, and help them move forward with confidence.
In this role, you will be the bridge between a potential client's first call for help and their decision to hire the firm. You will work with prospective new clients who have already contacted us and are seeking guidance, clarity, and a path forward.
We are looking for an attorney or experienced professional with a background in
legal intake, client consultation, consultative sales, client engagement, admissions, or another relationship-driven role
where trust, responsiveness, and sound judgment are essential. The ideal candidate is customer-focused, emotionally intelligent, persuasive without pressure, and committed to delivering an exceptional client experience from the very first interaction.
What success looks like in this role
The right candidate knows how to: Build rapport quickly with people experiencing stress, uncertainty, and urgency Ask thoughtful questions and actively listen for both spoken and unspoken concerns Identify legal and practical needs at a preliminary level Communicate next steps and realistic options with clarity and confidence Present the value of legal representation in a way that feels professional, ethical, and client-centered Help qualified prospective clients make informed decisions and move smoothly into retention and onboarding Follow up consistently, manage the pipeline well, and maintain a high standard of client care throughout the intake process Key responsibilities
Conduct structured consultations with pre-qualified prospective new clients Clarify family law issues at a preliminary level and gather relevant information Help prospective clients understand the firm's process, services, and value Guide qualified clients through the retention decision with professionalism and empathy Support a seamless onboarding experience for new clients Maintain accurate notes, follow-up activity, and pipeline visibility Collaborate with attorneys and team members to ensure an excellent client journey from first contact forward Ideal candidate profile
You may be a strong fit if you are:
A consultative sales professional who thrives in high-trust conversations A legal intake or client relations professional with strong conversion skills An attorney who enjoys client-facing work and excels at helping people make decisions A service-minded professional who combines empathy, urgency, and accountability Motivated by performance, but grounded in ethics, professionalism, and genuine care for clients Preferred strengths
Strong verbal communication and relationship-building skills High emotional intelligence and professionalism under pressure Comfort discussing sensitive family law matters with empathy and composure Confidence guiding decision-making without using high-pressure tactics Strong follow-up discipline, organization, and attention to detail Ability to balance client care with performance expectations and conversion goals Why this role matters
Families contact our firm during some of the hardest moments of their lives. They need more than information. They need clarity, confidence, and someone who can help them take the next right step. In this role, your ability to connect, guide, and serve will directly impact both the client experience and the firm's growth.
Compensation and benefits
$40,000 base salary + commission On-target earnings of $90,000 to $120,000 Opportunities for performance bonuses Paid training and ongoing mentorship Professional growth within a mission-driven firm Warm leads only - no cold calling Flexible schedule, with remote/in-office hybrid possible for the right candidate A collaborative, respectful, ethical, and high-performance environment
To apply
If you are a client-centered professional who knows how to turn trust into action and wants to make a meaningful impact in family law, we would like to hear from you.
Responsibilities
• Manage own schedule to balance availability for meetings with prospective new clients as well as following up with PNCs who said "no" and with current clients to conduct quality control calls and interviews. • Keep detailed notes in a centralized database. • Be a team player and cover for your fellow salespeople to help our firm help our prospective new clients find clarity around and relief from the situation that brought them to the firm in the first place. • Follow up with PNCs who said "no". • Follow up with current clients at set milestones during their case or matter. • Facilitate a professional introduction and transition to the legal team once the case or matter has begun. • Actively engage in dialogue with management regarding the quality and volume of the leads, offering constructive feedback and suggestions for improvement based on your "front lines" experience. • Periodically attend trade shows and networking events as a professional representative of the firm (NOTE: This may not be a good idea for all salespeople). • Utilize a consultative selling approach when conducting sales calls to illustrate the value and benefits of our services. • Update the CRM system with details of all interactions with prospects and clients in a timely manner. • Stay current with bar rules, legal industry trends, and information.
Qualifications
Who We're Looking For: • Proven Compassionate, Consultative Relationship-Builder.
Qualifications • Minimum of
2+ years of sales experience , preferably in legal, professional services, or a client-centered industry. • Proven ability to
convert warm and cold leads
into paying clients, with a track record of meeting or exceeding conversion targets. • Strong understanding of
family law terminology and processes
(training provided for firm-specific procedures). • Exceptional
phone communication and active listening skills , with the ability to convey empathy and professionalism during sensitive client discussions. • Demonstrated ability to
manage and track leads
using
MyCase
or similar CRM systems. • Results-oriented mindset with the ability to
meet performance goals
(20% conversion rate / 15 new clients per month). • Excellent
time management and organizational skills
to balance follow-ups, consultations, and documentation. • Strong
emotional intelligence
and
conflict-resolution skills , particularly when working with clients in distressing or high-conflict family situations. • Proven ability to
work independently
while maintaining collaboration and communication with attorneys and support staff. • Comfortable handling
high call volumes
and maintaining a professional demeanor under pressure. • Ability to
identify client needs
and clearly communicate how the firm's services can provide solutions. • Competence in
data entry, note-taking, and case documentation
to ensure accurate recordkeeping in client management systems. •
Goal-driven personality
with a commitment to continuous improvement and learning. • High level of
confidentiality and discretion
when handling sensitive client information. •
Positive, team-oriented attitude
with a willingness to contribute to the firm's culture of client service excellence.
Education & Experience
Education: •
Bachelor's degree
in Business, Communications, Marketing, Psychology, or a related field
preferred , or an equivalent combination of education and proven sales experience. • Coursework or certification in
sales, client relations, or legal studies
is an asset. •
High school diploma or GED required.
Expertise: •
2+ years of professional sales or client intake experience , ideally in a
legal, financial, or professional services
environment. • Working knowledge of
family law concepts and terminology , or the ability to learn quickly through provided training. • Proficiency in
CRM software , preferably
MyCase , for tracking leads, documenting communications, and monitoring conversion metrics. • Demonstrated success in meeting or exceeding
monthly sales or conversion goals
in a performance-based environment. • Strong understanding of
consultative sales techniques , including needs assessment, objection handling, and closing strategies. • Experience managing
confidential client information
with professionalism and discretion. • Familiarity with
law firm operations
and collaboration within a legal team (attorneys, paralegals, and support staff). • Excellent
verbal and written communication skills , especially over the phone, with an emphasis on empathy and professionalism. • Comfortable using
Microsoft Office Suite ,
Google Workspace , and standard office technology to support daily operations.