GPS - ServiceNow Developer - Supervising Associate
Ernst & Young Oman, Tallahassee, FL, United States
The opportunity
EY Government and Public Sector ("GPS") is seeking a talented and experienced ServiceNow Developer/Administrator to join our team. This individual will play a key role in the design, development, and administration of the ServiceNow platform, including configuration, customization, and integration of the platform with other enterprise systems. The ideal candidate will have experience in both the administrative and development aspects of ServiceNow, with a strong focus on delivering high-quality solutions that improve business processes.
Your key responsibilities
Configure and manage ServiceNow instances, ensuring the platform is performing optimally.
Administer user roles, permissions, and security settings in accordance with company policies.
Perform routine system maintenance, including upgrades, patch management, and performance monitoring.
Troubleshoot and resolve issues within the ServiceNow platform, ensuring minimal downtime and maximum performance.
Develop and manage ServiceNow workflows, notifications, and business rules to streamline IT and business processes.
Design, develop, and customize ServiceNow applications and modules (ITSM, ITOM, SPM, etc.) based on business requirements.
Create and manage custom scripts (e.g., Business Rules, Script Includes, UI Policies, etc.) using ServiceNow scripting languages such as JavaScript, Glide, and AngularJS.
Build custom forms, reports, and dashboards for business users.
Implement and manage integrations between ServiceNow and third‑party systems (REST/SOAP integrations, import sets, etc.).
Provide technical expertise and training to users and other team members on ServiceNow functionality and best practices.
Provide Tier 2/3 support for complex incidents or requests related to ServiceNow.
Troubleshoot, debug, and resolve complex ServiceNow issues, ensuring fast resolution and minimal impact on business operations.
Document solutions and issues in a knowledge base for future reference.
Skills and attributes for success
Undergraduate degree in Computer Science, Information Systems, Business Administration or related field.
Proficiency in ServiceNow development including scripting business rules, workflows, and UI Policies.
Experience with ServiceNow integrations (REST, SOAP, Import Sets).
Familiarity with ServiceNow Studio, Service Portal, and other development tools within the platform.
Knowledge of ServiceNow reporting, dashboards, and performance analytics.
Experience with workflow tools.
Strong understanding of US Government’s expectations for IT control environment.
Ability to plan, execute and deliver on projects in a timely manner.
Ability to multi‑task on varying projects and initiatives.
Attention to detail; organized and thorough.
Excellent analytical and critical thinking skills.
Ability to work with a diverse and geographically distributed team.
To qualify for the role, you must have
3+ years of experience as a ServiceNow Developer and/or Administrator.
Strong hands‑on experience with ServiceNow ITSM, ITOM, SPM etc. modules is required.
ServiceNow Certified System Administrator (CSA) is required.
ServiceNow Certified Application Developer (CAD) is preferred.
Ability to obtain and maintain a Top Secret Security Clearance.
Ideally, you’ll also have
ServiceNow Certified Implementation Specialist (CIS) in relevant modules (ITSM, ITOM, SPM etc.) is a plus.
What we offer you
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $89,600 to $167,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $107,600 to $190,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team‑led and leader‑enabled hybrid model. Our expectation is for most people in external, client‑serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
Reasonable Accommodation EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
EY accepts applications for this position on an on‑going basis.
#J-18808-Ljbffr
Your key responsibilities
Configure and manage ServiceNow instances, ensuring the platform is performing optimally.
Administer user roles, permissions, and security settings in accordance with company policies.
Perform routine system maintenance, including upgrades, patch management, and performance monitoring.
Troubleshoot and resolve issues within the ServiceNow platform, ensuring minimal downtime and maximum performance.
Develop and manage ServiceNow workflows, notifications, and business rules to streamline IT and business processes.
Design, develop, and customize ServiceNow applications and modules (ITSM, ITOM, SPM, etc.) based on business requirements.
Create and manage custom scripts (e.g., Business Rules, Script Includes, UI Policies, etc.) using ServiceNow scripting languages such as JavaScript, Glide, and AngularJS.
Build custom forms, reports, and dashboards for business users.
Implement and manage integrations between ServiceNow and third‑party systems (REST/SOAP integrations, import sets, etc.).
Provide technical expertise and training to users and other team members on ServiceNow functionality and best practices.
Provide Tier 2/3 support for complex incidents or requests related to ServiceNow.
Troubleshoot, debug, and resolve complex ServiceNow issues, ensuring fast resolution and minimal impact on business operations.
Document solutions and issues in a knowledge base for future reference.
Skills and attributes for success
Undergraduate degree in Computer Science, Information Systems, Business Administration or related field.
Proficiency in ServiceNow development including scripting business rules, workflows, and UI Policies.
Experience with ServiceNow integrations (REST, SOAP, Import Sets).
Familiarity with ServiceNow Studio, Service Portal, and other development tools within the platform.
Knowledge of ServiceNow reporting, dashboards, and performance analytics.
Experience with workflow tools.
Strong understanding of US Government’s expectations for IT control environment.
Ability to plan, execute and deliver on projects in a timely manner.
Ability to multi‑task on varying projects and initiatives.
Attention to detail; organized and thorough.
Excellent analytical and critical thinking skills.
Ability to work with a diverse and geographically distributed team.
To qualify for the role, you must have
3+ years of experience as a ServiceNow Developer and/or Administrator.
Strong hands‑on experience with ServiceNow ITSM, ITOM, SPM etc. modules is required.
ServiceNow Certified System Administrator (CSA) is required.
ServiceNow Certified Application Developer (CAD) is preferred.
Ability to obtain and maintain a Top Secret Security Clearance.
Ideally, you’ll also have
ServiceNow Certified Implementation Specialist (CIS) in relevant modules (ITSM, ITOM, SPM etc.) is a plus.
What we offer you
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $89,600 to $167,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $107,600 to $190,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team‑led and leader‑enabled hybrid model. Our expectation is for most people in external, client‑serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
Reasonable Accommodation EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
EY accepts applications for this position on an on‑going basis.
#J-18808-Ljbffr