Sales Operations Support Specialist
Tyler Technologies, Inc., Bedford, NH, United States
The
Sales Operations Support Specialist
provides essential, service-oriented support to our sales teams and acts as the first line of assistance for day‑to‑day operational needs. The ideal candidate is detail‑oriented, adaptable, self-directed, and brings strong problem‑solving skills. This role combines hands‑on operational support with system administration, process coordination, and real‑time troubleshooting. Responsibilities
Provide sales reps with timely support on tools, processes, and inquiries, in a fast‑paced, dynamic environment. Deliver responsive, proactive support to remove operational roadblocks and enable sales reps to focus on selling. Demonstrate patience and strong interpersonal skills. Maintain professionalism and composure while handling multiple requests in a fast‑paced environment. Flexible and able to adapt as responsibilities shift (“go with the flow”). Highly organized, detail‑oriented, and able to prioritize multiple tasks. Assist with maintaining data accuracy and integrity in Microsoft Dynamics CRM, ensuring smooth functioning of sales workflows. Help maintain clear documentation for sales support procedures, FAQs, and common troubleshooting topics. Collaborate with cross‑functional teams to resolve operational issues and act as a liaison to raise and resolve complex issues when needed. Comfortable working on a team in an individual producer role. Support sales reps with a focus on streamlining workflows and improving productivity. Troubleshoot issues with a “detective mindset,” attempting to diagnose before escalating. Comfortable making mistakes as part of the learning process, open to adapting as processes change, and proactive about collaborating to find solutions. Qualifications
Bachelor’s degree in business or related fields, or equivalent experience. 1–5 years of professional experience, ideally in operations Basic technical acumen and familiarity with Microsoft Office and sales tools (preferably Dynamics CRM) Hands‑on data analysis, querying and reporting experience Exceptional written and verbal communication skills, with the proven ability to effectively communicate with all management levels Self‑driven and able to learn independently Strong written and verbal communication skills, with the ability to work effectively across all levels of the organization.
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Sales Operations Support Specialist
provides essential, service-oriented support to our sales teams and acts as the first line of assistance for day‑to‑day operational needs. The ideal candidate is detail‑oriented, adaptable, self-directed, and brings strong problem‑solving skills. This role combines hands‑on operational support with system administration, process coordination, and real‑time troubleshooting. Responsibilities
Provide sales reps with timely support on tools, processes, and inquiries, in a fast‑paced, dynamic environment. Deliver responsive, proactive support to remove operational roadblocks and enable sales reps to focus on selling. Demonstrate patience and strong interpersonal skills. Maintain professionalism and composure while handling multiple requests in a fast‑paced environment. Flexible and able to adapt as responsibilities shift (“go with the flow”). Highly organized, detail‑oriented, and able to prioritize multiple tasks. Assist with maintaining data accuracy and integrity in Microsoft Dynamics CRM, ensuring smooth functioning of sales workflows. Help maintain clear documentation for sales support procedures, FAQs, and common troubleshooting topics. Collaborate with cross‑functional teams to resolve operational issues and act as a liaison to raise and resolve complex issues when needed. Comfortable working on a team in an individual producer role. Support sales reps with a focus on streamlining workflows and improving productivity. Troubleshoot issues with a “detective mindset,” attempting to diagnose before escalating. Comfortable making mistakes as part of the learning process, open to adapting as processes change, and proactive about collaborating to find solutions. Qualifications
Bachelor’s degree in business or related fields, or equivalent experience. 1–5 years of professional experience, ideally in operations Basic technical acumen and familiarity with Microsoft Office and sales tools (preferably Dynamics CRM) Hands‑on data analysis, querying and reporting experience Exceptional written and verbal communication skills, with the proven ability to effectively communicate with all management levels Self‑driven and able to learn independently Strong written and verbal communication skills, with the ability to work effectively across all levels of the organization.
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