Service Now Asset Analyst
FlightSafety International, Columbus, OH, United States
Purpose of Position
The objective of the function is to design and implement the CMDB and drive data integrity and correctness for Configuration Items thereby impacting the subsequent business outcomes for EY, with a scalable capacity to support changes in EY technology requirements.
Tasks and Responsibilities
The Configuration Management Data Base (CMDB) Analyst provides the experience, deep process understanding and foresight to build and maintain a leading‑edge, world‑class CMDB program
CMDB Analyst is responsible for the lifecycle of IT assets (Acquisition through End of Life) as well as building and maintain Configuration Management Data Base (CMDB) in ServiceNow as well as other tools used across the enterprise.
The role is responsible for ensuring complete and accurate IT Hardware Asset information and IT Software Asset Management, their relationship to IT Services in the CMDB.
Responsible for Lifecycle of assets, asset tracking and projects related to asset management.
Responsible for management of asset vulnerabilities and lifecycle updates
Drives Key Performance Indicators and aligns them with strategic technology goals
Enabling operational efficiency, as well as identifying opportunities for cost savings/avoidance and risk mitigation.
Oversees the development of strategy, process alignment, performance measurement, training, and communications
Oversees analysis of the environment; ability to identify potential points of failure, areas for improving administration, and identifying pain points and bottlenecks
Leads root cause analysis efforts
Minimum Education
Associate degree or equivalent work experience in lieu of degree.
Minimum Experience
2 years’ experience working with ServiceNow
2+ years in a deskside support role
Strong understanding of ServiceNow Incident Management
ITIL v3 or v4 Foundation training, or higher level of ITIL Certification or willingness to get the certification
Knowledge, Skills, Abilities
3+ years or more of practical IT ServiceNow/CMDB experience
Understanding of IT service offerings, standards, policies, business strategies and financials
Excellent Knowledge of: ITIL Service Management processes, Six Sigma methodology, Asset Management tools (ServiceNow preferably), analytical and BI tools (Tableau, Alteryx, PowerBI, Spotfire or equivalent), Common Service Data Model, CMDB build strategy
Good knowledge of IT Services functions and their responsibilities and strong analytical and problem‑solving ability
The ability to work and team effectively with business, management personnel, and diverse and geographically dispersed teams
Good reporting skills
Possess innovative mindset by being open to new ideas and works comfortably with global teams
Excellent English language skills (verbal and written),
Excellent communication, collaboration and basic project management skills
Good presentation skills with ability to present material clearly and concisely
Excellent awareness of different cultures and working practices across the regions
Proven experience in working in, and basic management of, diverse and geographically dispersed teams
Physical Demands and Work Environment The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand, walk, and sit. Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. The noise level in the work environment is usually low to moderate.
FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Any offer of employment is contingent upon successful completion of required compliance reviews, including verification that the candidate is not prohibited from employment under U.S. economic sanctions programs administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).
This position may require access to export‑controlled technology or services subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employment consideration and any offer of employment are contingent upon the applicant’s ability to comply with these requirements, including qualifying as a “U.S. Person” under applicable regulations or otherwise eligible for export authorization within a timeframe consistent with business needs. A “U.S. Person” includes U.S. citizens, lawful permanent residents (holders of approved and unexpired green cards), and certain refugees or asylees with protected status under U.S. law.
This position may also require eligibility to obtain and maintain a U.S. Government security clearance for the duration of employment.
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Tasks and Responsibilities
The Configuration Management Data Base (CMDB) Analyst provides the experience, deep process understanding and foresight to build and maintain a leading‑edge, world‑class CMDB program
CMDB Analyst is responsible for the lifecycle of IT assets (Acquisition through End of Life) as well as building and maintain Configuration Management Data Base (CMDB) in ServiceNow as well as other tools used across the enterprise.
The role is responsible for ensuring complete and accurate IT Hardware Asset information and IT Software Asset Management, their relationship to IT Services in the CMDB.
Responsible for Lifecycle of assets, asset tracking and projects related to asset management.
Responsible for management of asset vulnerabilities and lifecycle updates
Drives Key Performance Indicators and aligns them with strategic technology goals
Enabling operational efficiency, as well as identifying opportunities for cost savings/avoidance and risk mitigation.
Oversees the development of strategy, process alignment, performance measurement, training, and communications
Oversees analysis of the environment; ability to identify potential points of failure, areas for improving administration, and identifying pain points and bottlenecks
Leads root cause analysis efforts
Minimum Education
Associate degree or equivalent work experience in lieu of degree.
Minimum Experience
2 years’ experience working with ServiceNow
2+ years in a deskside support role
Strong understanding of ServiceNow Incident Management
ITIL v3 or v4 Foundation training, or higher level of ITIL Certification or willingness to get the certification
Knowledge, Skills, Abilities
3+ years or more of practical IT ServiceNow/CMDB experience
Understanding of IT service offerings, standards, policies, business strategies and financials
Excellent Knowledge of: ITIL Service Management processes, Six Sigma methodology, Asset Management tools (ServiceNow preferably), analytical and BI tools (Tableau, Alteryx, PowerBI, Spotfire or equivalent), Common Service Data Model, CMDB build strategy
Good knowledge of IT Services functions and their responsibilities and strong analytical and problem‑solving ability
The ability to work and team effectively with business, management personnel, and diverse and geographically dispersed teams
Good reporting skills
Possess innovative mindset by being open to new ideas and works comfortably with global teams
Excellent English language skills (verbal and written),
Excellent communication, collaboration and basic project management skills
Good presentation skills with ability to present material clearly and concisely
Excellent awareness of different cultures and working practices across the regions
Proven experience in working in, and basic management of, diverse and geographically dispersed teams
Physical Demands and Work Environment The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand, walk, and sit. Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. The noise level in the work environment is usually low to moderate.
FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Any offer of employment is contingent upon successful completion of required compliance reviews, including verification that the candidate is not prohibited from employment under U.S. economic sanctions programs administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).
This position may require access to export‑controlled technology or services subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employment consideration and any offer of employment are contingent upon the applicant’s ability to comply with these requirements, including qualifying as a “U.S. Person” under applicable regulations or otherwise eligible for export authorization within a timeframe consistent with business needs. A “U.S. Person” includes U.S. citizens, lawful permanent residents (holders of approved and unexpired green cards), and certain refugees or asylees with protected status under U.S. law.
This position may also require eligibility to obtain and maintain a U.S. Government security clearance for the duration of employment.
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