Relationship Banker, Falmouth, MA
Santander Consumer USA Inc., Falmouth, MA, United States
It Starts Here
Santander is a global leader and innovator in the financial services industry, evolving from a high‑impact brand into a technology‑driven organization. Our people are at the heart of this journey, driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift – it’s a chance for driven professionals to grow, learn, and make a real difference.
The Difference You Make As a Relationship Banker you serve as a trusted advisor to customers, focusing on building strong, long‑lasting relationships by understanding their financial needs and goals. This role involves providing tailored solutions for banking, lending and investment products while delivering exceptional customer service.
Achieve or exceed sales targets by actively promoting and effectively cross‑selling various banking products and services to existing and prospective customers.
Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.
Proactively prospect for new clients through internal and outbound interactions such as networking, referrals, lead calling, portfolio management and community engagement.
Responsible for meeting the financial needs of the customer to include transactional, servicing and product services.
Ensure an elevated customer experience, delivering personalized, seamless and attentive service.
Foster customer loyalty by addressing concerns and providing timely resolutions.
Engage customers through digital platforms to enhance interactions and educate them on self‑service options.
Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
Collaborate with team members and partners to achieve branch goals and drive overall performance.
Responsibilities may extend to supporting nearby branch locations based on business necessity.
What You Bring Education
High school diploma, GED or equivalent – Required.
Bachelor’s Degree in a related field or equivalent demonstrated through a combination of work experience, training, military service, or education – Preferred.
Experience
3+ Years experience selling products and/or services in an incentive‑based environment – Required.
12+ Months experience in retail banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening relationships and delivering results – Required.
12+ Months demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role, with endorsement of performance by District Executive, District Operations Manager and Region President – Required.
12+ Months customer service experience within a high‑volume, fast‑paced and constantly changing environment – Required.
Core Competencies
Established relationship‑building skills with a focus on customer experience and loyalty.
Excellent customer service skills and a passion for helping others.
Proven track record in sales and cross‑selling products and services.
Ability to work collaboratively in a team‑oriented environment.
Excellent communication, consultative and influence skills both verbal and written.
Professional image and credible, trustworthy demeanor at all times.
Proficiency in using digital tools and technology to enhance customer engagement.
Ability to follow directions, policies and procedures.
Ability to identify and raise risk concerns to appropriate channels.
Ability to work in a fast‑paced environment and manage multiple priorities.
Computer proficiency and basic math skills.
Ability to work branch hours, which can include weekends and evenings.
Certifications
No certifications listed for this job.
It Would Be Nice For You To Have
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.
What Else You Need To Know Base Pay Range:
Minimum: $38,250.00 USD
Maximum: $61,000.00 USD
Working Conditions Frequent minimal physical effort such as sitting, standing, and walking is required. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
EEO Statement At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
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The Difference You Make As a Relationship Banker you serve as a trusted advisor to customers, focusing on building strong, long‑lasting relationships by understanding their financial needs and goals. This role involves providing tailored solutions for banking, lending and investment products while delivering exceptional customer service.
Achieve or exceed sales targets by actively promoting and effectively cross‑selling various banking products and services to existing and prospective customers.
Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.
Proactively prospect for new clients through internal and outbound interactions such as networking, referrals, lead calling, portfolio management and community engagement.
Responsible for meeting the financial needs of the customer to include transactional, servicing and product services.
Ensure an elevated customer experience, delivering personalized, seamless and attentive service.
Foster customer loyalty by addressing concerns and providing timely resolutions.
Engage customers through digital platforms to enhance interactions and educate them on self‑service options.
Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
Collaborate with team members and partners to achieve branch goals and drive overall performance.
Responsibilities may extend to supporting nearby branch locations based on business necessity.
What You Bring Education
High school diploma, GED or equivalent – Required.
Bachelor’s Degree in a related field or equivalent demonstrated through a combination of work experience, training, military service, or education – Preferred.
Experience
3+ Years experience selling products and/or services in an incentive‑based environment – Required.
12+ Months experience in retail banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening relationships and delivering results – Required.
12+ Months demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role, with endorsement of performance by District Executive, District Operations Manager and Region President – Required.
12+ Months customer service experience within a high‑volume, fast‑paced and constantly changing environment – Required.
Core Competencies
Established relationship‑building skills with a focus on customer experience and loyalty.
Excellent customer service skills and a passion for helping others.
Proven track record in sales and cross‑selling products and services.
Ability to work collaboratively in a team‑oriented environment.
Excellent communication, consultative and influence skills both verbal and written.
Professional image and credible, trustworthy demeanor at all times.
Proficiency in using digital tools and technology to enhance customer engagement.
Ability to follow directions, policies and procedures.
Ability to identify and raise risk concerns to appropriate channels.
Ability to work in a fast‑paced environment and manage multiple priorities.
Computer proficiency and basic math skills.
Ability to work branch hours, which can include weekends and evenings.
Certifications
No certifications listed for this job.
It Would Be Nice For You To Have
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.
What Else You Need To Know Base Pay Range:
Minimum: $38,250.00 USD
Maximum: $61,000.00 USD
Working Conditions Frequent minimal physical effort such as sitting, standing, and walking is required. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
EEO Statement At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
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