Customs Trade Coordinator
FedEx Logistics, North Tonawanda, NY, United States
Location & Work Arrangement
This role is hybrid out of our Tonawanda, NY office. It allows some work from home opportunity and some in‑office work depending on company policy.
Mandatory overtime may be required during periods of high volume. Working on company‑recognized holidays may also be necessary.
Job will require onsite work for 4‑6 months or until productivity and accuracy standards are met. Thereafter, work‑from‑home options will become available based on company needs.
Currently offering a temporary $3.00/hr pay premium during a surge in volume, subject to removal with 30 days' notice. Mandatory overtime may be required during periods of high volume.
Work Schedule: Monday‑Friday 7am‑3:30pm EST
Overview Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers.
Responsibilities
Provide impeccable customer service.
Obtain correct classification of goods for customs release from database, SOPs, tariff book, internet, or customs.
Data entry and processing of various import‑related documentation for submission to US Customs and may handle all PGA's (participating Government Agencies).
Maintain and keep current all shipment documentation in compliance with all record‑keeping requirements.
Adhere to all international importing and exporting regulations.
Work closely with other internal staff, departments, other FedEx operations, and customers to deliver a high level of service to customers.
Process agency brokerage shipments.
May handle remote filings.
Ensure all government and organizational policies are followed.
Experience
HS Diploma or GED required. No industry experience required. Minimum of 6 months work experience preferred.
Data entry/keyboard experience required. Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows.
Excellent communication skills, verbal and written. Organizational skills. Inter‑personal skills. Problem‑solving skills.
Handle high volume of work. Handle time‑sensitive work. Ability to work independently with minimum supervision.
Ability to use multiple systems and reference material. Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments.
Preferred Qualifications No additional preferred qualifications listed beyond the experience section.
Pay Transparency This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, and other job‑related factors permitted by law. Employees may be eligible for additional pay, premiums, or bonus potential. The company offers eligible employees health, vision, and dental insurance, retirement, and tuition reimbursement.
Pay 16.50 - 25.25 HR
Benefits Health, vision, and dental insurance; retirement plan; tuition reimbursement.
Equal Opportunity Employment FedEx Logistics is an Equal Opportunity Employer including Vets/Disability. FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00). FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
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Mandatory overtime may be required during periods of high volume. Working on company‑recognized holidays may also be necessary.
Job will require onsite work for 4‑6 months or until productivity and accuracy standards are met. Thereafter, work‑from‑home options will become available based on company needs.
Currently offering a temporary $3.00/hr pay premium during a surge in volume, subject to removal with 30 days' notice. Mandatory overtime may be required during periods of high volume.
Work Schedule: Monday‑Friday 7am‑3:30pm EST
Overview Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers.
Responsibilities
Provide impeccable customer service.
Obtain correct classification of goods for customs release from database, SOPs, tariff book, internet, or customs.
Data entry and processing of various import‑related documentation for submission to US Customs and may handle all PGA's (participating Government Agencies).
Maintain and keep current all shipment documentation in compliance with all record‑keeping requirements.
Adhere to all international importing and exporting regulations.
Work closely with other internal staff, departments, other FedEx operations, and customers to deliver a high level of service to customers.
Process agency brokerage shipments.
May handle remote filings.
Ensure all government and organizational policies are followed.
Experience
HS Diploma or GED required. No industry experience required. Minimum of 6 months work experience preferred.
Data entry/keyboard experience required. Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows.
Excellent communication skills, verbal and written. Organizational skills. Inter‑personal skills. Problem‑solving skills.
Handle high volume of work. Handle time‑sensitive work. Ability to work independently with minimum supervision.
Ability to use multiple systems and reference material. Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments.
Preferred Qualifications No additional preferred qualifications listed beyond the experience section.
Pay Transparency This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, and other job‑related factors permitted by law. Employees may be eligible for additional pay, premiums, or bonus potential. The company offers eligible employees health, vision, and dental insurance, retirement, and tuition reimbursement.
Pay 16.50 - 25.25 HR
Benefits Health, vision, and dental insurance; retirement plan; tuition reimbursement.
Equal Opportunity Employment FedEx Logistics is an Equal Opportunity Employer including Vets/Disability. FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00). FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
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