Leasing Specialist - Acorn
Avanath, Oakland, CA, United States
Avanath Leasing Specialist
Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work and be.
The Role The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
Core Competencies
An Aptitude for Connecting – Must possess a strong sense for creating a sense of community, and the drive to go the extra mile to create a positive experience for all residents and staff.
An Authentic Attitude – Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns.
An Approach that is Positive and Professional – Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath.
Key Accountabilities
Greet and qualify all prospects.
Record all telephone and in-person visits on guest cards.
Inspect models and available “market ready”, communicate related service needs to Community Manager.
Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with company procedures and Fair Housing requirements.
Update availability report, process applications for approvals.
Ensure apartment is ready for resident to move‑in on agreed date.
Immediately follow‑up on prospects that did not close and attempt to close sale again. If unable to help, refer them to sister communities.
Secure new resident signature(s) on appropriate paperwork prior to move‑in. Orient new residents to community.
Assist in monitoring renewals. Distribute and follow‑up on renewal notices.
Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis.
Maintain current resident files.
Distribute all company or community‑issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist management team with other various tasks as required.
Consistently implement policies of the community.
Receive all telephone calls and in‑person visits. Listen to resident requests, concerns, and comments.
Quickly complete maintenance service request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up in a timely manner if unable to respond.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
Maintain open communication with Community Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal of the community on a continuing basis.
Assist in planning resident events. Attend events and participate as host for any event as directed by the Community Manager.
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.
Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance, where applicable.
Qualifications
2+ years of sales and/or customer relations experience.
Low Income Housing & Tax Credit experience highly desired.
Bilingual (English & Spanish) highly desired.Thrives in a fast‑paced environment.
Flexible schedule that may include evenings and weekends.
Solid computer knowledge: Windows (Word, Excel), internet and e‑mail.
Working knowledge of Yardi Voyager Property Management software.
Physical Demands & Working Conditions
Incumbent classified as essential staff, expected to report to work and adhere to all safety and business protocols.
Frequent sitting and walking.
Repetitive use of computer, keyboard, mouse, and phone.
May work in an elevated site, may walk on uneven ground.
Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
Benefits
Culture built on purpose and core values – Commitment to Integrity, Spirit of Caring, and Focus on Continuous Improvement.
Comprehensive benefits: health, dental & vision, 401(k), personal time off, paid holidays and more.
Growth based on achievement and emphasis on promoting from within our ranks versus external candidates.
Development: commitment to creating opportunities to learn and expand knowledge in the industry from online training platforms to training classes to one‑on‑one coaching.
Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics that make our employees unique.
Our diversity initiatives include recruitment and selection, compensation and benefits, professional development and training, promotions, transfers, and the ongoing development of a work environment built on gender and diversity equity that encourages and enforces respectful communication and teamwork. We also promote work/life balance through flexible schedules and community contributions.
Compensation Range $20 – $22 USD
Equal Employment Opportunity Avanath’s Equal Employment Opportunity policy prohibits discrimination on the basis of any protected group status under any applicable law.
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The Role The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
Core Competencies
An Aptitude for Connecting – Must possess a strong sense for creating a sense of community, and the drive to go the extra mile to create a positive experience for all residents and staff.
An Authentic Attitude – Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns.
An Approach that is Positive and Professional – Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath.
Key Accountabilities
Greet and qualify all prospects.
Record all telephone and in-person visits on guest cards.
Inspect models and available “market ready”, communicate related service needs to Community Manager.
Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with company procedures and Fair Housing requirements.
Update availability report, process applications for approvals.
Ensure apartment is ready for resident to move‑in on agreed date.
Immediately follow‑up on prospects that did not close and attempt to close sale again. If unable to help, refer them to sister communities.
Secure new resident signature(s) on appropriate paperwork prior to move‑in. Orient new residents to community.
Assist in monitoring renewals. Distribute and follow‑up on renewal notices.
Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis.
Maintain current resident files.
Distribute all company or community‑issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist management team with other various tasks as required.
Consistently implement policies of the community.
Receive all telephone calls and in‑person visits. Listen to resident requests, concerns, and comments.
Quickly complete maintenance service request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up in a timely manner if unable to respond.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
Maintain open communication with Community Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal of the community on a continuing basis.
Assist in planning resident events. Attend events and participate as host for any event as directed by the Community Manager.
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.
Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance, where applicable.
Qualifications
2+ years of sales and/or customer relations experience.
Low Income Housing & Tax Credit experience highly desired.
Bilingual (English & Spanish) highly desired.Thrives in a fast‑paced environment.
Flexible schedule that may include evenings and weekends.
Solid computer knowledge: Windows (Word, Excel), internet and e‑mail.
Working knowledge of Yardi Voyager Property Management software.
Physical Demands & Working Conditions
Incumbent classified as essential staff, expected to report to work and adhere to all safety and business protocols.
Frequent sitting and walking.
Repetitive use of computer, keyboard, mouse, and phone.
May work in an elevated site, may walk on uneven ground.
Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
Benefits
Culture built on purpose and core values – Commitment to Integrity, Spirit of Caring, and Focus on Continuous Improvement.
Comprehensive benefits: health, dental & vision, 401(k), personal time off, paid holidays and more.
Growth based on achievement and emphasis on promoting from within our ranks versus external candidates.
Development: commitment to creating opportunities to learn and expand knowledge in the industry from online training platforms to training classes to one‑on‑one coaching.
Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics that make our employees unique.
Our diversity initiatives include recruitment and selection, compensation and benefits, professional development and training, promotions, transfers, and the ongoing development of a work environment built on gender and diversity equity that encourages and enforces respectful communication and teamwork. We also promote work/life balance through flexible schedules and community contributions.
Compensation Range $20 – $22 USD
Equal Employment Opportunity Avanath’s Equal Employment Opportunity policy prohibits discrimination on the basis of any protected group status under any applicable law.
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