Human Resources Business Partner
ServiceNet Inc., McKnight and Bay, MA, United States
Human Resources Business Partner
Full‑Time
Location: Northampton, MA
Salary Range: $80,000‑90,000
The Human Resources Business Partner (HRBP) provides strategic and operational HR support to designated programs across the agency. Serving as an advisor, the HRBP partners with divisional leaders and managers to align people strategies with organizational priorities. This role supports a workforce of both union and non‑union employees across multiple locations in Massachusetts. The HRBP partners with HR executive leadership and the Agency’s General Counsel/CAO to align people strategies with legal, regulatory, and organizational priorities, ensuring compliant, risk‑aware decision making across employee relations, labor strategy, policy development and organizational change initiatives.
General Responsibilities
Maintains strict confidentiality of all organizational and client information and adheres to all applicable federal and state regulations in the performance of job duties.
Ability to maintain regular attendance.
Serve as a primary HR contact for managers and leaders in assigned programs, departments and divisions.
Partners regularly with Talent Acquisition on staffing strategies and workflow for residential and clinical programs, ensuring hiring metrics are met.
Work with talent acquisition to address high volume hard‑to‑fill roles, reduce time to fill, and improve candidate quality.
Partner with program leadership and TA to monitor and address turnover trends in all programs.
Evaluate and improve recruitment, hiring and scheduling (Shift Board) processes for relief staff.
Partners with all HR functional areas including total rewards (benefits and compensation), payroll, training and development, and employee relations to improve workflows and resolve programmatic people issues.
Provide guidance on employee relations, conflict resolution, performance concerns and labor contract interpretation. Collaborate with HR executive leadership on issues and circumstances that require escalation and help to resolve employee and leadership concerns related to HR processes.
In collaboration with HR functional areas, advise program leadership on leave management, ADA accommodations and return‑to‑work processes.
Drive employee engagement efforts including communication and support of employee surveys, action planning and recognition programs.
Support initiatives that promote inclusion, safety and employee wellbeing in a demanding residential environment.
Support new manager onboarding and ongoing leadership development.
Promote a positive organizational culture aligned with mission and values.
Support audits, investigations and regulatory reviews.
Lead or participate in assigned committee meetings.
Position Qualifications
Bachelor’s degree in Business Administration, Human Resource Management, Social Services, or related field.
3–5 years of progressive human resources experience, preferably in human services, healthcare, or long‑term care.
Experience working with a unionized workforce.
Knowledge of state and federal employment laws.
Strong communication, problem‑solving and coaching skills.
Ability to pass comprehensive background checks (CORI/SORI/OIG/DPPC/Fingerprint).
Valid driver’s license for a minimum of six months with an acceptable driving record.
Benefits
Health and dental insurance plans.
Life insurance and long‑term disability insurance.
Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
Generous paid time off (PTO) package.
Other benefits include 403(b) retirement plan, discounted auto and homeowner’s insurance, continuing education and loan forgiveness opportunities.
ServiceNet is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
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The Human Resources Business Partner (HRBP) provides strategic and operational HR support to designated programs across the agency. Serving as an advisor, the HRBP partners with divisional leaders and managers to align people strategies with organizational priorities. This role supports a workforce of both union and non‑union employees across multiple locations in Massachusetts. The HRBP partners with HR executive leadership and the Agency’s General Counsel/CAO to align people strategies with legal, regulatory, and organizational priorities, ensuring compliant, risk‑aware decision making across employee relations, labor strategy, policy development and organizational change initiatives.
General Responsibilities
Maintains strict confidentiality of all organizational and client information and adheres to all applicable federal and state regulations in the performance of job duties.
Ability to maintain regular attendance.
Serve as a primary HR contact for managers and leaders in assigned programs, departments and divisions.
Partners regularly with Talent Acquisition on staffing strategies and workflow for residential and clinical programs, ensuring hiring metrics are met.
Work with talent acquisition to address high volume hard‑to‑fill roles, reduce time to fill, and improve candidate quality.
Partner with program leadership and TA to monitor and address turnover trends in all programs.
Evaluate and improve recruitment, hiring and scheduling (Shift Board) processes for relief staff.
Partners with all HR functional areas including total rewards (benefits and compensation), payroll, training and development, and employee relations to improve workflows and resolve programmatic people issues.
Provide guidance on employee relations, conflict resolution, performance concerns and labor contract interpretation. Collaborate with HR executive leadership on issues and circumstances that require escalation and help to resolve employee and leadership concerns related to HR processes.
In collaboration with HR functional areas, advise program leadership on leave management, ADA accommodations and return‑to‑work processes.
Drive employee engagement efforts including communication and support of employee surveys, action planning and recognition programs.
Support initiatives that promote inclusion, safety and employee wellbeing in a demanding residential environment.
Support new manager onboarding and ongoing leadership development.
Promote a positive organizational culture aligned with mission and values.
Support audits, investigations and regulatory reviews.
Lead or participate in assigned committee meetings.
Position Qualifications
Bachelor’s degree in Business Administration, Human Resource Management, Social Services, or related field.
3–5 years of progressive human resources experience, preferably in human services, healthcare, or long‑term care.
Experience working with a unionized workforce.
Knowledge of state and federal employment laws.
Strong communication, problem‑solving and coaching skills.
Ability to pass comprehensive background checks (CORI/SORI/OIG/DPPC/Fingerprint).
Valid driver’s license for a minimum of six months with an acceptable driving record.
Benefits
Health and dental insurance plans.
Life insurance and long‑term disability insurance.
Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
Generous paid time off (PTO) package.
Other benefits include 403(b) retirement plan, discounted auto and homeowner’s insurance, continuing education and loan forgiveness opportunities.
ServiceNet is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
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