Client Solutions Specialist
Ainsworth Inc., Portland, OR, United States
OR - Portland
17400 SW Upper Boones Ferry Rd
Portland, OR 97224, USA
Job Summary The Client Solutions Specialist supports long‑term client retention by coordinating internally across sales, operations, and leadership teams. This role maintains detailed client profiles, prepares insights and performance reports, and ensures internal teams understand client needs, risks, and service opportunities. While not client‑facing, the position acts an internal advocate—aligning services, reducing risk, and helping deliver consistent, value‑driven solutions across GDI/Ainsworth’s integrated facilities and engineering services.
Key Responsibilities
Partner with sales teams and Operations to support structured account and solution planning
Maintain detailed client profiles and a centralized client solutions database
Prepare insights, reports, and materials for Quarterly Business Reviews (QBRs)
Gather and synthesize client feedback for internal use
Identify service gaps, risks, and opportunities for solution alignment
Document client stakeholder structures and decision processes
Assist with renewal planning and risk assessments
Maintain dashboards, reporting tools, and follow‑up on action items
Ensure internal teams understand the full GDI/Ainsworth service portfolio
Strengthen client retention and contract longevity
Improve internal visibility into client needs and service opportunities
Support proactive service governance and risk identification
Reduce churn exposure and revenue volatility
Client retention and renewal support
QBR readiness and quality
Accuracy and completeness of client profiles
Timely risk identification and escalation
Qualifications
1–3 years of experience in client relations, sales support, or operations support
Knowledge of CRM systems and client data management
Comfort with data, reporting, and dashboards
Familiarity with AI‑enabled productivity and reporting tools
Strong PowerPoint, Excel, and Word skills
Strong organizational and follow‑up skills
Ability to collaborate across sales and operations teams
Benefits
Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
Service milestones and peer recognition plus Employee Discounts and Incentives
Hybrid working models, where applicable
An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
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Job Summary The Client Solutions Specialist supports long‑term client retention by coordinating internally across sales, operations, and leadership teams. This role maintains detailed client profiles, prepares insights and performance reports, and ensures internal teams understand client needs, risks, and service opportunities. While not client‑facing, the position acts an internal advocate—aligning services, reducing risk, and helping deliver consistent, value‑driven solutions across GDI/Ainsworth’s integrated facilities and engineering services.
Key Responsibilities
Partner with sales teams and Operations to support structured account and solution planning
Maintain detailed client profiles and a centralized client solutions database
Prepare insights, reports, and materials for Quarterly Business Reviews (QBRs)
Gather and synthesize client feedback for internal use
Identify service gaps, risks, and opportunities for solution alignment
Document client stakeholder structures and decision processes
Assist with renewal planning and risk assessments
Maintain dashboards, reporting tools, and follow‑up on action items
Ensure internal teams understand the full GDI/Ainsworth service portfolio
Strengthen client retention and contract longevity
Improve internal visibility into client needs and service opportunities
Support proactive service governance and risk identification
Reduce churn exposure and revenue volatility
Client retention and renewal support
QBR readiness and quality
Accuracy and completeness of client profiles
Timely risk identification and escalation
Qualifications
1–3 years of experience in client relations, sales support, or operations support
Knowledge of CRM systems and client data management
Comfort with data, reporting, and dashboards
Familiarity with AI‑enabled productivity and reporting tools
Strong PowerPoint, Excel, and Word skills
Strong organizational and follow‑up skills
Ability to collaborate across sales and operations teams
Benefits
Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
Service milestones and peer recognition plus Employee Discounts and Incentives
Hybrid working models, where applicable
An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
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