Outlets Director ($83,600/yr - $125,500/yr)
Hyatt Group, Irvine, CA, United States
Outlets Director ($83,600/yr - $125,500/yr)
US - CA - Irvine
Food and Beverage
Department Head/Manager
Full-time
83,600.00 Yearly US Dollar (USD) pay basis
Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met--they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
The Director of Outlets oversees all food and beverage outlets within the hotel operated by Hyatt which may include market, regency clubs and pool bar.
Hyatt’s benefit package is designed to care for the wellbeing of you and your family, while providing options that fit your healthcare needs and budget. Hyatt offers health insurance cover (medical, dental, vision, life insurance, disability coverage, etc.), an opportunity to participate in the 401(k) plan that provides a matching contribution. As a valued member of the team at the Hyatt Regency Irvine, you also have the privilege of complimentary parking, cell phone reimbursement privileges, 20% discount at hotel Food & Beverage establishments, Employee Meal privileges in our Colleague Dining Area, use of Hyatt Stay-fit Gym, employee stock purchase plan options, eligible for paid time off/holiday pay/sick days, tuition reimbursement, college savings plan and colleague discount room availability program. At a Hyatt colleague, you have access to a number of discounts.
Duties Include:
Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house
Develop and recommend the budget, concepts and objectives and manage within those approved plans
Implement and maintain food & beverage sales/marketing programs
Direct and oversee development of employees
Hire, train, empower, coach and counsel, performance and salary reviews
Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations
Coordinate outlet operations with other hotel departments to ensure efficient guest service
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Implement procedures to increase guest and employee satisfaction
Exercise quality control for both food and beverage
Maintain Hyatt standards of service and ensure their implementation
Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Maintain communications with Corporate Office
Coach and counsel employees to reflect Hyatt service standards and procedures
Qualifications
Demonstrated ability to effectively interact with people
4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
Service oriented style with professional presentations skills
Proven leadership skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Experience in implementing new food & beverage concepts
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Food and Beverage
Department Head/Manager
Full-time
83,600.00 Yearly US Dollar (USD) pay basis
Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met--they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
The Director of Outlets oversees all food and beverage outlets within the hotel operated by Hyatt which may include market, regency clubs and pool bar.
Hyatt’s benefit package is designed to care for the wellbeing of you and your family, while providing options that fit your healthcare needs and budget. Hyatt offers health insurance cover (medical, dental, vision, life insurance, disability coverage, etc.), an opportunity to participate in the 401(k) plan that provides a matching contribution. As a valued member of the team at the Hyatt Regency Irvine, you also have the privilege of complimentary parking, cell phone reimbursement privileges, 20% discount at hotel Food & Beverage establishments, Employee Meal privileges in our Colleague Dining Area, use of Hyatt Stay-fit Gym, employee stock purchase plan options, eligible for paid time off/holiday pay/sick days, tuition reimbursement, college savings plan and colleague discount room availability program. At a Hyatt colleague, you have access to a number of discounts.
Duties Include:
Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house
Develop and recommend the budget, concepts and objectives and manage within those approved plans
Implement and maintain food & beverage sales/marketing programs
Direct and oversee development of employees
Hire, train, empower, coach and counsel, performance and salary reviews
Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations
Coordinate outlet operations with other hotel departments to ensure efficient guest service
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Implement procedures to increase guest and employee satisfaction
Exercise quality control for both food and beverage
Maintain Hyatt standards of service and ensure their implementation
Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Maintain communications with Corporate Office
Coach and counsel employees to reflect Hyatt service standards and procedures
Qualifications
Demonstrated ability to effectively interact with people
4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
Service oriented style with professional presentations skills
Proven leadership skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Experience in implementing new food & beverage concepts
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