Director of Business Operations
UNRL, Saint Paul, MN, United States
Saint Paul, United States | Posted on 03/31/2026
The UNRL team consists of a small, tight‑knit group of hardworking people with an entrepreneurial mindset.
Job Overview
Director of Operations
at UNRL is the strategic right‑hand to the President, driving operational excellence and execution of the company’s growth agenda. This role is responsible for company process optimization, cross‑functional alignment, and seamless collaboration across all departments. The ideal leader combines sharp analytical/problem‑solving skills with exceptional leadership, communication, and influence to turn high‑level priorities into fast, actionable results—often under tight timelines and in ambiguous situations. You will champion accountability, open communication, continuous improvement, and UNRL’s Core Values, building a high‑performance culture that fuels the brand’s momentum. Responsibilities
Strategic Leadership & Planning Develop, implement, and continuously refine operational strategies, policies, and processes that align with company objectives, drive long‑term growth, profitability, and scalability across retail, eCommerce, and supply chain functions. Collaborate with C‑suite executives and department leaders to translate business goals into actionable operational plans, including resource allocation, performance metrics, and continuous improvement initiatives. Monitor key performance indicators (KPIs), analyze operational data and trends, identify bottlenecks or risks, and implement process improvements to enhance efficiency, reduce costs, and maintain service levels. Champion innovation in operational tools, technologies, and workflows (e.g., automation, ERP integration) to improve customer experience, reduce project timelines, and enhance competitiveness. Drive data‑informed decision‑making through operational analytics, reporting, and benchmarking to support forecasting, budgeting, and strategic adjustments. Lead high‑impact projects and strategic initiatives from conception through execution, tracking progress, mitigating risks, and ensuring timely delivery of results. Team & Resource Management Build, lead, and mentor high‑performing operations teams, including hiring, training, performance management, succession planning, and fostering a culture of accountability, collaboration, and continuous improvement. Interface with finance and leadership team to oversee budgets, forecasts, and resource allocation, ensuring initiatives are cost‑effective and aligned with company objectives. Foster a culture of accountability, transparency, and collaboration that reflects UNRL’s Core Values; lead by example to instill communication, problem‑solving, and results‑oriented behaviors. Requirements
Bachelor’s degree in Business Administration, Management, Finance, or a related field; MBA or advanced degree preferred. 8+ years of progressive leadership experience in operations, strategy, or business management, ideally in consumer goods, retail, or lifestyle brands. Demonstrated success in cross‑functional leadership, driving operational improvements, and executing strategic initiatives. Experience working closely with executive leadership, including Presidents, CEOs, or other C‑level executives. Ability to lead transformational projects, process improvements, or organizational change initiatives. Strong financial acumen and understanding of budgeting, forecasting, and resource allocation. Ability to manage multiple priorities and balance strategic initiatives with day‑to‑day operational demands. Exceptional judgment and the ability to make timely decisions in ambiguous or high‑pressure situations. Collaborative, adaptable, and proactive mindset with a focus on problem‑solving and continuous improvement. Exceptional leadership, communication, and stakeholder management skills with the ability to partner effectively with executive leadership and cross‑functional teams. Strong strategic, analytical, and operational mindset with the ability to drive innovation in fast‑paced, high‑growth environments. Excellent organizational and time‑management skills with a strong sense of urgency for prioritized tasks. Benefits
Health Insurance (Immediate Eligibility) Dental Insurance (Immediate Eligibility) Vision Insurance (Immediate Eligibility) Annual Performance Bonus (Immediate Eligibility based on Company and Individual Performance) 401(k) Profit Sharing Retirement Plan (Eligibility begins after 1 year of employment) 401(k) 4% Employer match (Eligibility begins after 1 year of employment) Employee Discount on UNRL product (Immediate Eligibility)
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Director of Operations
at UNRL is the strategic right‑hand to the President, driving operational excellence and execution of the company’s growth agenda. This role is responsible for company process optimization, cross‑functional alignment, and seamless collaboration across all departments. The ideal leader combines sharp analytical/problem‑solving skills with exceptional leadership, communication, and influence to turn high‑level priorities into fast, actionable results—often under tight timelines and in ambiguous situations. You will champion accountability, open communication, continuous improvement, and UNRL’s Core Values, building a high‑performance culture that fuels the brand’s momentum. Responsibilities
Strategic Leadership & Planning Develop, implement, and continuously refine operational strategies, policies, and processes that align with company objectives, drive long‑term growth, profitability, and scalability across retail, eCommerce, and supply chain functions. Collaborate with C‑suite executives and department leaders to translate business goals into actionable operational plans, including resource allocation, performance metrics, and continuous improvement initiatives. Monitor key performance indicators (KPIs), analyze operational data and trends, identify bottlenecks or risks, and implement process improvements to enhance efficiency, reduce costs, and maintain service levels. Champion innovation in operational tools, technologies, and workflows (e.g., automation, ERP integration) to improve customer experience, reduce project timelines, and enhance competitiveness. Drive data‑informed decision‑making through operational analytics, reporting, and benchmarking to support forecasting, budgeting, and strategic adjustments. Lead high‑impact projects and strategic initiatives from conception through execution, tracking progress, mitigating risks, and ensuring timely delivery of results. Team & Resource Management Build, lead, and mentor high‑performing operations teams, including hiring, training, performance management, succession planning, and fostering a culture of accountability, collaboration, and continuous improvement. Interface with finance and leadership team to oversee budgets, forecasts, and resource allocation, ensuring initiatives are cost‑effective and aligned with company objectives. Foster a culture of accountability, transparency, and collaboration that reflects UNRL’s Core Values; lead by example to instill communication, problem‑solving, and results‑oriented behaviors. Requirements
Bachelor’s degree in Business Administration, Management, Finance, or a related field; MBA or advanced degree preferred. 8+ years of progressive leadership experience in operations, strategy, or business management, ideally in consumer goods, retail, or lifestyle brands. Demonstrated success in cross‑functional leadership, driving operational improvements, and executing strategic initiatives. Experience working closely with executive leadership, including Presidents, CEOs, or other C‑level executives. Ability to lead transformational projects, process improvements, or organizational change initiatives. Strong financial acumen and understanding of budgeting, forecasting, and resource allocation. Ability to manage multiple priorities and balance strategic initiatives with day‑to‑day operational demands. Exceptional judgment and the ability to make timely decisions in ambiguous or high‑pressure situations. Collaborative, adaptable, and proactive mindset with a focus on problem‑solving and continuous improvement. Exceptional leadership, communication, and stakeholder management skills with the ability to partner effectively with executive leadership and cross‑functional teams. Strong strategic, analytical, and operational mindset with the ability to drive innovation in fast‑paced, high‑growth environments. Excellent organizational and time‑management skills with a strong sense of urgency for prioritized tasks. Benefits
Health Insurance (Immediate Eligibility) Dental Insurance (Immediate Eligibility) Vision Insurance (Immediate Eligibility) Annual Performance Bonus (Immediate Eligibility based on Company and Individual Performance) 401(k) Profit Sharing Retirement Plan (Eligibility begins after 1 year of employment) 401(k) 4% Employer match (Eligibility begins after 1 year of employment) Employee Discount on UNRL product (Immediate Eligibility)
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