Bilingual Customer Service Representative- English/Spanish (part-time)
Chesterfield County, Chesterfield Court House, VA, United States
Qualifications
High school diploma or GED; college courses in accounting, business or related field preferred
One year of customer service experience in a call center environment or an equivalent combination of training and experience
Fluency in English and Spanish (write, read, and speak)
Multi‑task oriented and able to work under stressful and demanding situations
Good oral/written bilingual communication skills; good typing skills with speed and accuracy
Ability to use effective problem‑solving and resolution skills with the public
PC experience in Word, Excel, and Outlook
Certification via an independent, third‑party test assessing English and Spanish speaking, writing, and reading skills (paid for by the county)
Pre‑employment drug testing, FBI criminal background check, and education/degree verification required.
Responsibilities Serves as the first point of contact for all customers visiting the Utilities Department in person. Provides customer assistance to a very diverse population where English and Spanish are the two primary languages. Provides information, researches basic problems, performs routine collections or makes arrangements on customer accounts, answers inquiries, resolves complaints, receives and processes payments, and explains policies and procedures in both English and Spanish.
Spends a considerable amount of time using bilingual skills to assist Spanish‑fluent customers in accessing department services and translating information. Assists by interpreting information for Spanish‑fluent customers in person, over the phone, and in writing via emails or other correspondence.
Daily tasks include:
Providing face‑to‑face translation for lobby customers
Translating written documents and correspondence
Translating customer information for other staff
Contacting Spanish‑fluent customers per request from non‑Spanish‑fluent staff by phone or in writing
Functions include, but are not limited to, assisting the Utilities’ diverse customer base in person, by telephone, and through written correspondence, in English and Spanish, regarding new connections, disconnections, account information, and billing questions; determining required fees; supporting online/IVR payments; investigating accounts and consumption histories; responding to inquiries regarding charges, credit histories, etc. Performs other work as required.
Compensation Successful candidate’s compensation will be 5% above the advertised starting salary due to bilingual proficiency.
Career Development This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.
Schedule Shift: Monday – Friday, 8:30 a.m. – 5:00 p.m.
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High school diploma or GED; college courses in accounting, business or related field preferred
One year of customer service experience in a call center environment or an equivalent combination of training and experience
Fluency in English and Spanish (write, read, and speak)
Multi‑task oriented and able to work under stressful and demanding situations
Good oral/written bilingual communication skills; good typing skills with speed and accuracy
Ability to use effective problem‑solving and resolution skills with the public
PC experience in Word, Excel, and Outlook
Certification via an independent, third‑party test assessing English and Spanish speaking, writing, and reading skills (paid for by the county)
Pre‑employment drug testing, FBI criminal background check, and education/degree verification required.
Responsibilities Serves as the first point of contact for all customers visiting the Utilities Department in person. Provides customer assistance to a very diverse population where English and Spanish are the two primary languages. Provides information, researches basic problems, performs routine collections or makes arrangements on customer accounts, answers inquiries, resolves complaints, receives and processes payments, and explains policies and procedures in both English and Spanish.
Spends a considerable amount of time using bilingual skills to assist Spanish‑fluent customers in accessing department services and translating information. Assists by interpreting information for Spanish‑fluent customers in person, over the phone, and in writing via emails or other correspondence.
Daily tasks include:
Providing face‑to‑face translation for lobby customers
Translating written documents and correspondence
Translating customer information for other staff
Contacting Spanish‑fluent customers per request from non‑Spanish‑fluent staff by phone or in writing
Functions include, but are not limited to, assisting the Utilities’ diverse customer base in person, by telephone, and through written correspondence, in English and Spanish, regarding new connections, disconnections, account information, and billing questions; determining required fees; supporting online/IVR payments; investigating accounts and consumption histories; responding to inquiries regarding charges, credit histories, etc. Performs other work as required.
Compensation Successful candidate’s compensation will be 5% above the advertised starting salary due to bilingual proficiency.
Career Development This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.
Schedule Shift: Monday – Friday, 8:30 a.m. – 5:00 p.m.
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