Loan Servicing Specialist
KEMBA Financial Credit Union, Columbus, OH, United States
Loan Servicing Specialist
The Loan Servicing Specialist is responsible for maintenance on existing loans while providing excellent service to internal partners, external parties and members.
Duties and Responsibilities
Collects, sorts, delivers and processes the mail which is direct to the Consumer Lending Department
Processes paid‑off KEMBA loans, including release of collateral, mortgage satisfactions, and paid security agreements
Conducts payment reversals and modifications to correct errors
Ensures that title work is correctly completed and protects the credit union by filing necessary liens on titles
Provides management with periodic reports regarding status of lien filings and titles
Prepares documents for member signatures and ensure accuracy of completed forms
Issues loan payoffs and verifications to authorized third parties
Assists with research and resolution of any consumer loan related issues
Communicates with KEMBA associates, members, dealerships and other external institutions as needed in day‑to‑day operations of the department
Provides exceptional member care by having good time management skills and accurate execution of job duties
Strives to meet all goals established for this position
Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
On a self‑direct basis, continues to improve individual level of competency through training and certification on established educational programs
Relates to others beyond giving and receiving instructions:
Communicates with coworkers or peers without exhibiting behavioral extremes
Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
Responds appropriately to criticism from a supervisor
Performs other duties as required by management
Required Qualifications
High school diploma or equivalent education and experience
1 Year related experience in a financial institution
Knowledge of title work and lien filings
Strong organizational skills and attention to detail
Values a high degree of accuracy and speed
Effective verbal and written communication skills
Adapts to quick changes in pace or workload
Ability to work well independently, or as part of a team
Physical Demands The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.
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Duties and Responsibilities
Collects, sorts, delivers and processes the mail which is direct to the Consumer Lending Department
Processes paid‑off KEMBA loans, including release of collateral, mortgage satisfactions, and paid security agreements
Conducts payment reversals and modifications to correct errors
Ensures that title work is correctly completed and protects the credit union by filing necessary liens on titles
Provides management with periodic reports regarding status of lien filings and titles
Prepares documents for member signatures and ensure accuracy of completed forms
Issues loan payoffs and verifications to authorized third parties
Assists with research and resolution of any consumer loan related issues
Communicates with KEMBA associates, members, dealerships and other external institutions as needed in day‑to‑day operations of the department
Provides exceptional member care by having good time management skills and accurate execution of job duties
Strives to meet all goals established for this position
Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
On a self‑direct basis, continues to improve individual level of competency through training and certification on established educational programs
Relates to others beyond giving and receiving instructions:
Communicates with coworkers or peers without exhibiting behavioral extremes
Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
Responds appropriately to criticism from a supervisor
Performs other duties as required by management
Required Qualifications
High school diploma or equivalent education and experience
1 Year related experience in a financial institution
Knowledge of title work and lien filings
Strong organizational skills and attention to detail
Values a high degree of accuracy and speed
Effective verbal and written communication skills
Adapts to quick changes in pace or workload
Ability to work well independently, or as part of a team
Physical Demands The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.
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