Analyst, Digital Analytics
American Airlines, Fort Worth, TX, United States
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is a member of the Digital Analytics Team within the Customer Experience Analytics organization.
The Digital Analytics Team is responsible for providing actionable and timely insights through custom and syndicated analysis. This involves working with internal clients in determining business needs, establishing key objectives, selecting the best methodological approaches, implementing large‑scale analysis projects, performing data analysis and developing associated reports.
This Analyst/Sr. Analyst position will primarily be responsible for project‑based assignments that require a mix of strong analytical skills, the aptitude to solve complex problems, and the ability to clearly and concisely present information. The position will require ownership, the ability to work well with minimal supervision, and the ability to prioritize and manage multiple projects simultaneously.
What You'll Do
Build dashboards, ad‑hoc reports, and deep dives measuring OKRs.
Create dashboards and analytical reports, coupled with key insights and recommendations, to present to leadership/internal clients.
Conduct ad‑hoc analyses to answer various business questions.
Design and implement ad‑hoc research projects to meet the needs of internal clients; this may encompass creating, launching and analyzing online surveys, airport intercepts, usability studies and/or focus groups.
Work with different customer technology teams to create health monitoring dashboards and alerts for all products using tools like Adobe Analytics, Azure Databricks, Teradata, Qualtrics, Quantum Metric and Celebrus.
Develop a long‑term vision and application for a VOC and Customer Journey Analytics program for American.
Utilize data to break down issues and identify root causes impacting system health.
Select and manage research vendors that fit with our holistic strategy.
Break down corporate silos by sharing relevant information across various departments.
Minimum Qualifications - Education & Prior Job Experience
Bachelor’s Degree; Master’s degree in Business Analytics, Industrial Engineering, or similar fields preferred.
3 years of work experience in an analytical field such as business, engineering, mathematics, economics, revenue management, network planning, sales strategy, customer insights, marketing, or a Master’s degree in a related field.
Experience using SPSS statistical software, online survey software, Voice of the Customer, or enterprise platforms including Medallia and Qualtrics is preferred.
Preferred Qualifications - Education & Prior Job Experience
Master’s degree in Business Analytics, Industrial Engineering or similar fields.
Experience with feedback management systems/platforms.
Moderator experience preferred.
Skills, Licenses & Certifications
Ability to synthesize complex data from a variety of sources into a succinct format and concisely present findings to an executive‑level audience.
Extremely organized and detail‑oriented, with the ability to manage multiple projects and quickly react to changing business needs while meeting firm deadlines.
What You'll Get
Travel Perks: You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to health, dental, prescription, and vision benefits to help you stay well. Additional benefits include virtual doctor visits, flexible spending accounts, and more.
Wellness Programs: Comprehensive wellness resources and support to help you become the best version of yourself.
401(k) Program: Available upon hire; employer contributions depend on the workgroup and are available after one year.
Additional Benefits: Employee Assistance Program, pet insurance, discounts on hotels, cars, cruises, and more.
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Why you'll love this job
This job is a member of the Digital Analytics Team within the Customer Experience Analytics organization.
The Digital Analytics Team is responsible for providing actionable and timely insights through custom and syndicated analysis. This involves working with internal clients in determining business needs, establishing key objectives, selecting the best methodological approaches, implementing large‑scale analysis projects, performing data analysis and developing associated reports.
This Analyst/Sr. Analyst position will primarily be responsible for project‑based assignments that require a mix of strong analytical skills, the aptitude to solve complex problems, and the ability to clearly and concisely present information. The position will require ownership, the ability to work well with minimal supervision, and the ability to prioritize and manage multiple projects simultaneously.
What You'll Do
Build dashboards, ad‑hoc reports, and deep dives measuring OKRs.
Create dashboards and analytical reports, coupled with key insights and recommendations, to present to leadership/internal clients.
Conduct ad‑hoc analyses to answer various business questions.
Design and implement ad‑hoc research projects to meet the needs of internal clients; this may encompass creating, launching and analyzing online surveys, airport intercepts, usability studies and/or focus groups.
Work with different customer technology teams to create health monitoring dashboards and alerts for all products using tools like Adobe Analytics, Azure Databricks, Teradata, Qualtrics, Quantum Metric and Celebrus.
Develop a long‑term vision and application for a VOC and Customer Journey Analytics program for American.
Utilize data to break down issues and identify root causes impacting system health.
Select and manage research vendors that fit with our holistic strategy.
Break down corporate silos by sharing relevant information across various departments.
Minimum Qualifications - Education & Prior Job Experience
Bachelor’s Degree; Master’s degree in Business Analytics, Industrial Engineering, or similar fields preferred.
3 years of work experience in an analytical field such as business, engineering, mathematics, economics, revenue management, network planning, sales strategy, customer insights, marketing, or a Master’s degree in a related field.
Experience using SPSS statistical software, online survey software, Voice of the Customer, or enterprise platforms including Medallia and Qualtrics is preferred.
Preferred Qualifications - Education & Prior Job Experience
Master’s degree in Business Analytics, Industrial Engineering or similar fields.
Experience with feedback management systems/platforms.
Moderator experience preferred.
Skills, Licenses & Certifications
Ability to synthesize complex data from a variety of sources into a succinct format and concisely present findings to an executive‑level audience.
Extremely organized and detail‑oriented, with the ability to manage multiple projects and quickly react to changing business needs while meeting firm deadlines.
What You'll Get
Travel Perks: You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to health, dental, prescription, and vision benefits to help you stay well. Additional benefits include virtual doctor visits, flexible spending accounts, and more.
Wellness Programs: Comprehensive wellness resources and support to help you become the best version of yourself.
401(k) Program: Available upon hire; employer contributions depend on the workgroup and are available after one year.
Additional Benefits: Employee Assistance Program, pet insurance, discounts on hotels, cars, cruises, and more.
#J-18808-Ljbffr