Hospitality Specialist
Capital Vacations, Orlando, FL, United States
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.
Responsibilities
Responsible for the efficient and courteous operations of the front desk.
Responsible for checking guests in/out. Collect balances, post appropriate room charges, make reservations, make room moves, and stay‑over requests for guests as needed to ensure guest satisfaction. Check online travel agents for rental inbound. Run reports and correct errors before guest check‑in. Prepare night audit daily, and respond to any online reviews.
Answer and transfer calls from the switchboard using proper telephone etiquette. Have the ability to answer guest questions about local restaurants and attractions.
Make courtesy calls and follow‑up calls to all guests’ issues. Send confirmation letters to owners/guests as needed. Make rental calls to notify owners whether their villa has been rented or not.
Coordinate with all other departments to ensure a smooth response to guest’s requests.
Process all incoming revenue from all departments daily. Open and close the credit card machines and cashier audit reports. Balance out cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments. Daily post office and banking runs.
Perform any other inventory management changes as directed by the supervisor or manager.
Prepare check‑in packets for the upcoming week, order office supplies as needed.
Enter maintenance and service requests in SPI promptly. Block RCI points for unpaid accounts. Manage RCI banking, membership changes, and cancellations.
All other duties as assigned.
Responsibilities listed may not include all tasks or apply to all resort locations; an official job description will be provided and signed on the first day of employment.
Benefits
Paid Time Off and Paid Holidays
Medical/Dental with employer contribution
Voluntary Life Insurance, Disability, and Aflac Insurance
Company‑paid life insurance and long‑term disability
Travel Perks to Resort Locations
Company Perks Program
Qualifications
High School Diploma/GED preferred
Prior experience in a hospitality or customer service role preferred
Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure
Equal Opportunity Employer Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!
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Responsibilities
Responsible for the efficient and courteous operations of the front desk.
Responsible for checking guests in/out. Collect balances, post appropriate room charges, make reservations, make room moves, and stay‑over requests for guests as needed to ensure guest satisfaction. Check online travel agents for rental inbound. Run reports and correct errors before guest check‑in. Prepare night audit daily, and respond to any online reviews.
Answer and transfer calls from the switchboard using proper telephone etiquette. Have the ability to answer guest questions about local restaurants and attractions.
Make courtesy calls and follow‑up calls to all guests’ issues. Send confirmation letters to owners/guests as needed. Make rental calls to notify owners whether their villa has been rented or not.
Coordinate with all other departments to ensure a smooth response to guest’s requests.
Process all incoming revenue from all departments daily. Open and close the credit card machines and cashier audit reports. Balance out cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments. Daily post office and banking runs.
Perform any other inventory management changes as directed by the supervisor or manager.
Prepare check‑in packets for the upcoming week, order office supplies as needed.
Enter maintenance and service requests in SPI promptly. Block RCI points for unpaid accounts. Manage RCI banking, membership changes, and cancellations.
All other duties as assigned.
Responsibilities listed may not include all tasks or apply to all resort locations; an official job description will be provided and signed on the first day of employment.
Benefits
Paid Time Off and Paid Holidays
Medical/Dental with employer contribution
Voluntary Life Insurance, Disability, and Aflac Insurance
Company‑paid life insurance and long‑term disability
Travel Perks to Resort Locations
Company Perks Program
Qualifications
High School Diploma/GED preferred
Prior experience in a hospitality or customer service role preferred
Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure
Equal Opportunity Employer Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!
#J-18808-Ljbffr