About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Technical Writer to join the Technical Publications department. This is a hybrid role based in San Jose, CA three days a week, reporting to the Manager, Technical Publications. You will help deliver a growing portfolio of capabilities in threat prevention and business enablement by turning complex technical information into clear, effective documentation. Join us to make your mark on the planning and product roadmap at the forefront of the world’s cloud security leader.
What You’ll Do (Role Expectations)
Translate complex technical information into high-quality documentation and UI text—including release notes, tooltips, and error messages—tailored for both technical and non-technical audiences.
Enhance documentation usability and clarity by integrating strategic graphics, illustrations, and visual aids.
Collaborate cross-functionally with SMEs in Engineering, Field Support, Sales, and Product Marketing to ensure technical accuracy and content relevance.
Drive user experience by establishing documentation standards, style guides, and terminology to ensure consistency across all platforms.
Lead and mentor the technical writing team while overseeing project scheduling and management to ensure the timely delivery of all documentation initiatives.
Who You Are (Success Profile)
You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
You are a high‑trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We’re Looking For (Minimum Qualifications)
U.S. citizen with 3+ years of technical writing experience and a Bachelor’s degree or equivalent in Communications, Technical Writing, or a related field (certifications included).
Demonstrated leadership through mentoring and the ability to influence cross‑functional teams and project outcomes without formal authority.
Technical expertise in REST API documentation, with deep hands‑on proficiency in OpenAPI Specification (Swagger) and JSON.
Advanced workflow management using JIRA and Confluence to track, manage, and deliver documentation projects.
Strategic, audience‑centric approach to content, ensuring all documentation is written in direct context with the target user’s specific needs and technical level.
What Will Make You Stand Out (Preferred Qualifications)
Experience in writing online help, knowledge base articles, and working in Agile environments.
Familiarity with network and/or cloud security, web‑based or mobile products.
Hands‑on experience with HTML5/CSS.
Base Pay Range
$100,000—$125,000 USD
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job‑related skills, experience, and relevant education or training. The base salary range listed for this full‑time position excludes commission/bonus/equity (if applicable) + benefits.
Benefits
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In‑office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
Equal Employment Opportunity Statement
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, and local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Accommodations
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.
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In Summary: Zscaler is looking for a Technical Writer to join the Technical Publications department . This is a hybrid role based in San Jose, CA three days a week, reporting to the Manager, Technical Publications . You will help deliver a growing portfolio of capabilities in threat prevention and business enablement by turning complex technical information into clear, effective documentation .
En Español:
Zscaler acelera la transformación digital para garantizar que nuestros clientes puedan ser más ágiles, eficientes, resilientes y seguros. Como empresa avanzada en inteligencia artificial , estamos constantemente empujando el envoltorio, aprovechando el mayor lago de datos de seguridad del mundo para impulsar nuestra plataforma Cloud-native Zero Trust Exchange. Esta innovación protege a nuestros clientes de ciberataques y pérdida de datos conectando de manera segura a usuarios, dispositivos y aplicaciones en cualquier lugar. Aquí, el impacto en su papel es más importante que el título y la confianza se construye sobre los resultados. Decimos: "impact over activity". Buscamos innovadores que utilicen activamente AI para amplificar su impacto y que prosperan en un entorno donde aprovechemos sistemas inteligentes para mantenerse al frente de las amenazas evolutivas. Creemos en el valor potencial y el debate constructivo e honesto Si usted está impulsado por el propósito, prospera en resolver desafíos complejos y desea formar parte del equipo que está ayudando a asegurar la era de la IA, le invitamos a traer sus talentos a Zscaler y ayudar a dar forma al futuro de la ciberseguridad. Únete a nosotros para dejar tu huella en la hoja de ruta de planificación y productos al frente del líder mundial de seguridad en nube. Lo que harás (Role Expectations) Traducir información técnica compleja en documentación de alta calidad y texto UIincluyendo notas de lanzamiento, consejos de herramientas y mensajes de erroradaptados tanto para audiencias técnicas como no técnicas. Mejora la usabilidad y claridad de la documentación mediante la integración de gráficos estratégicos, ilustraciones y ayudas visuales. Colaborar cross-funcionalmente con las pymes en ingeniería, soporte de campo, ventas y marketing de producto para garantizar la precisión técnica y relevancia del contenido. Aprovechar la experiencia del usuario estableciendo estándares de documentación, guías de estilo y terminología para asegurar la coherencia a través de todos los ámbitos. Camina y orienta el equipo técnico mientras superviene la gestión programada e implementación oportuna de todas las iniciativas de entrega de documentos. Te encanta correr hacia los desafíos porque estás concentrado en encontrar la solución, sabiendo que resolver problemas difíciles produce el mayor impacto. Eres un colaborador de alta confianza. eres ambicioso para el equipo, no solo contigo mismo. Adoptas nuestra cultura del reto dándole y recibiendo comentarios continuos saber que la sinceridad entregada con claridad y respeto es la forma más auténtica de trabajo en equipo y la manera más rápida de ganar confianza. ciudadano con más de 3 años de experiencia en escritura técnica y una licenciatura o equivalente en Comunicaciones, Escritura Técnica o un campo relacionado (incluidas las certificaciones). Demostró liderazgo a través del asesoramiento y la capacidad de influir en equipos interfuncionales y resultados de proyectos sin autoridad formal. Experiencia técnica en documentación REST API, con conocimientos prácticos profundos en OpenAPI Specification (Swagger) y JSON. Gestión avanzada de flujos de trabajo utilizando JIRA y Confluence para rastrear, administrar y entregar proyectos de documentación. Un enfoque estratégico centrado en el público al contenido, asegurando que toda la documentación se escriba en contexto directo con las necesidades específicas de los usuarios objetivo y nivel técnico. ¿Qué te hará destacar en cada posición? El rango salarial básico que figura para este puesto a tiempo completo excluye comisiones/bonos/equidad (si corresponde) + beneficios. Beneficios Varios planes de salud Planes libres para vacaciones y tiempos de enfermedad Opciones de licencia parental Oportunidades de jubilación Reembolso educativo Perfiles en la oficina, y más! Obtenga más información sobre la estrategia Zscaler del futuro del trabajo, el modelo laboral híbrido y los beneficios aquí. Todos los solicitantes calificados serán considerados para el empleo sin importar la raza, color, religión, sexo (incluyendo embarazo o condiciones médicas relacionadas), edad, origen nacional, orientación sexual, identidad o expresión de género, información genética, estado de discapacidad, estatus de veterano protegido o cualquier otra característica protegida por las leyes federales, estatales y locales. Consulte más información haciendo clic en Conozca sus derechos: La discriminación en el lugar de trabajo es ilegal. Pay Transparency Zscaler cumple con todas las normas aplicables de transparencia salarial federal, estatal y local. Accommodations Zscale se compromete a proporcionar un apoyo razonable (llamado adaptaciones o ajustes) en nuestros procesos de reclutamiento para candidatos que tienen diferentes capacidades, padecen enfermedades a largo plazo, afecciones mentales o creencias sinceras, o son divergentes religiosas o requieren embarazo. #J-1880-Lrffb-.