Customer Service Representative
Robert Half, Springfield, NJ, United States
We are looking for a Customer Service Representative with 1+ years of relatable experience. The right fit will be someone willing to train, focus on meeting KPIs, and be detail oriented.
This is a great opportunity for someone who is looking to enter a well-established company and grow!
Key Responsibilities Handle a
high volume of inbound phone calls and email inquiries
while maintaining professionalism and efficiency Respond to customer questions, requests, and issues accurately and within established service levels Enter orders and track shipments Meet or exceed
performance KPIs, including response time, resolution time, and customer satisfaction metrics Document customer interactions thoroughly and accurately in internal systems Collaborate with internal departments (sales, operations, accounting, etc.) to resolve complex or escalated issues Identify patterns or recurring issues and suggest process improvements or creative solutions Follow established procedures while knowing when to adapt or escalate appropriately Maintain a positive, solution‑oriented approach in a fast‑paced environment
Qualifications & Skills: Prior experience in a high volume customer service environment Strong written and verbal communication skills Comfortable working toward metrics and KPIs Highly detail‑oriented with strong organizational skills Ability to multitask, prioritize, and manage time effectively Proven ability to work cross‑functionally with multiple departments Out‑of‑the‑box thinker with strong problem‑solving skills Proficient in MS Office and customer service or CRM systems
Benefits: Healthcare 401k PTO
This is a great opportunity for someone who is looking to enter a well-established company and grow!
Key Responsibilities Handle a
high volume of inbound phone calls and email inquiries
while maintaining professionalism and efficiency Respond to customer questions, requests, and issues accurately and within established service levels Enter orders and track shipments Meet or exceed
performance KPIs, including response time, resolution time, and customer satisfaction metrics Document customer interactions thoroughly and accurately in internal systems Collaborate with internal departments (sales, operations, accounting, etc.) to resolve complex or escalated issues Identify patterns or recurring issues and suggest process improvements or creative solutions Follow established procedures while knowing when to adapt or escalate appropriately Maintain a positive, solution‑oriented approach in a fast‑paced environment
Qualifications & Skills: Prior experience in a high volume customer service environment Strong written and verbal communication skills Comfortable working toward metrics and KPIs Highly detail‑oriented with strong organizational skills Ability to multitask, prioritize, and manage time effectively Proven ability to work cross‑functionally with multiple departments Out‑of‑the‑box thinker with strong problem‑solving skills Proficient in MS Office and customer service or CRM systems
Benefits: Healthcare 401k PTO