Customer Service Representative Team Lead
Ryder System, Inc., New Albany, OH, United States
**Job Description**:**We are immediately hiring a Customer Service Representative Team Lead in New Albany, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.*** Location: New Albany, OH* Hourly Pay: $20.00 per year based on experience* Comfortable with unsupervised customer engagement and the ability to coach and lead a team of hourly employees is a plus; Experience using MS Office including Outlook and Excel is a plus* Schedule: Monday - Friday 10am - 6pm (w/ flexibility on start and end time)When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.Here are a few of the many benefits when working with us:* Medical, Dental, Vision Benefits start at 30 Days* 401 (K) Savings Plan with a company match* Discounted employee stock purchase options* Quality employee discounts that actually save you money on tools, cars, appliances, travel and more* All major holidays paid and Paid time off within your first year* Up to 12 weeks paid maternity leave**If you would like to learn more about this role and similar positions check out the link below:****Summary**
Under supervision from a manager, the Customer Service Representative Team Lead provides oversight of the Customer Service Department and ensures compliance with Ryder policies and procedures.
**Essential Functions*** Lead assigned personnel and ensure CS tasks and functions are completed to maintain customer satisfaction.* Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims, problem solving.* Conduct accuracy/quality reviews of CS processes to ensure that quality is being maintained.* Assist with training employees in processes when necessary.* Ensure that any escalated issues are handled either personally or brought to the attention of manager for resolution.* Perform and support all job requirements as directed by supervisor and/or manager, assist with daily CS tasks.* Demonstrates excellent judgment and decision making skills* Ability to effectively solve problems and challenges that satisfy customers* Strong verbal and written communication skills* Excellent organizational skills* H.S. diploma/GED required* Three (3) years or more customer service experience within a warehouse required* Three (3) years or more experience as a supervisor or lead requiredThe compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: #J-18808-Ljbffr
Under supervision from a manager, the Customer Service Representative Team Lead provides oversight of the Customer Service Department and ensures compliance with Ryder policies and procedures.
**Essential Functions*** Lead assigned personnel and ensure CS tasks and functions are completed to maintain customer satisfaction.* Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims, problem solving.* Conduct accuracy/quality reviews of CS processes to ensure that quality is being maintained.* Assist with training employees in processes when necessary.* Ensure that any escalated issues are handled either personally or brought to the attention of manager for resolution.* Perform and support all job requirements as directed by supervisor and/or manager, assist with daily CS tasks.* Demonstrates excellent judgment and decision making skills* Ability to effectively solve problems and challenges that satisfy customers* Strong verbal and written communication skills* Excellent organizational skills* H.S. diploma/GED required* Three (3) years or more customer service experience within a warehouse required* Three (3) years or more experience as a supervisor or lead requiredThe compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: #J-18808-Ljbffr