Customer Service Representative
Eastman, Saint Louis, MO, United States
Eastman is a global specialty materials company that delivers innovative products and solutions globally.
Customer Service Representative (CSR)
The CSR is responsible for coordinating all activities necessary to provide sales, service, and distribution support to our customers. The CSR is the direct interface with customers and is responsible for addressing customer needs and coordinating problem solving with Sales and cross‑functional partners. The CSR works in partnership with field sales representatives, manages all aspects of the order fulfillment process, and forms working relationships with internal partners in supply chain, business, and manufacturing.
Location requirement:
Candidates must be currently based in St. Louis, MO.
Responsibilities
Manage customer purchase orders, including order entry to invoicing, customer requests, inquiries, complaints, and entering forecasts.
Analyze inventory and customer demand.
Partner with Sales in support of customer needs.
Manage customer records and report customer information.
Build relationships with customers and internal partners.
Foster teamwork.
Back‑up colleagues as needed.
Travel on an infrequent basis in support of sales effort.
Qualifications
Bachelor’s Degree in a related field is required – (business, supply chain, international business, sales, marketing, etc. preferred).
Excellent communication skills both oral and written required.
Excellent computer skills: strong proficiency in Excel and Word required; SAP and Salesforce experience desired.
Strong prioritization, planning and analytical skills required.
Must be self‑motivated, extremely organized, able to multi‑task in a dynamic business environment and have the ability to work well with others.
Individual must have the ability to contribute independently and within a team environment.
Relevant previous customer service, sales, supply chain or manufacturing experience is valued but not required.
Benefits Your total rewards go far beyond a competitive salary. When you join Eastman, you gain access to an exceptional suite of programs designed to protect your health, grow your wealth, and fuel your career.
Compensation & Incentives
Base pay plus performance‑based incentive opportunities that let you share in our success.
Health & Wellness
Comprehensive medical, prescription‑drug, and dental coverage—paired with a Health Savings Account option.
Robust voluntary benefits—including vision, optional life, critical‑illness protection, and more.
Holistic wellness support: financial‑planning tools, family‑building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling.
Retirement & Financial Strategies
401(k) with a company match—plus an additional annual retirement contribution from Eastman to accelerate your long‑term savings.
Time Away
Eleven paid holidays, one personal day, paid time off, and paid vacation to recharge, celebrate, or handle life’s moments.
Growth & Development
Access to mentorship, learning resources, and leadership programs that empower you to thrive in your current role and chart the next steps in your career.
At Eastman, we invest in the whole you—so you can bring your best self to work every day and build a future you’re proud of.
Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.
Eastman is committed to creating a powerfully engaged workplace, where everyone can contribute to their fullest potential each day.
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Customer Service Representative (CSR)
The CSR is responsible for coordinating all activities necessary to provide sales, service, and distribution support to our customers. The CSR is the direct interface with customers and is responsible for addressing customer needs and coordinating problem solving with Sales and cross‑functional partners. The CSR works in partnership with field sales representatives, manages all aspects of the order fulfillment process, and forms working relationships with internal partners in supply chain, business, and manufacturing.
Location requirement:
Candidates must be currently based in St. Louis, MO.
Responsibilities
Manage customer purchase orders, including order entry to invoicing, customer requests, inquiries, complaints, and entering forecasts.
Analyze inventory and customer demand.
Partner with Sales in support of customer needs.
Manage customer records and report customer information.
Build relationships with customers and internal partners.
Foster teamwork.
Back‑up colleagues as needed.
Travel on an infrequent basis in support of sales effort.
Qualifications
Bachelor’s Degree in a related field is required – (business, supply chain, international business, sales, marketing, etc. preferred).
Excellent communication skills both oral and written required.
Excellent computer skills: strong proficiency in Excel and Word required; SAP and Salesforce experience desired.
Strong prioritization, planning and analytical skills required.
Must be self‑motivated, extremely organized, able to multi‑task in a dynamic business environment and have the ability to work well with others.
Individual must have the ability to contribute independently and within a team environment.
Relevant previous customer service, sales, supply chain or manufacturing experience is valued but not required.
Benefits Your total rewards go far beyond a competitive salary. When you join Eastman, you gain access to an exceptional suite of programs designed to protect your health, grow your wealth, and fuel your career.
Compensation & Incentives
Base pay plus performance‑based incentive opportunities that let you share in our success.
Health & Wellness
Comprehensive medical, prescription‑drug, and dental coverage—paired with a Health Savings Account option.
Robust voluntary benefits—including vision, optional life, critical‑illness protection, and more.
Holistic wellness support: financial‑planning tools, family‑building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling.
Retirement & Financial Strategies
401(k) with a company match—plus an additional annual retirement contribution from Eastman to accelerate your long‑term savings.
Time Away
Eleven paid holidays, one personal day, paid time off, and paid vacation to recharge, celebrate, or handle life’s moments.
Growth & Development
Access to mentorship, learning resources, and leadership programs that empower you to thrive in your current role and chart the next steps in your career.
At Eastman, we invest in the whole you—so you can bring your best self to work every day and build a future you’re proud of.
Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.
Eastman is committed to creating a powerfully engaged workplace, where everyone can contribute to their fullest potential each day.
#J-18808-Ljbffr