CUSTOMER SERVICE REPRESENTATIVE – TIER 1
Columbia Power & Water Systems, Columbia, TN, United States
Columbia Power & Water Systems (CPWS)
is a public utility proudly serving the citizens of Columbia and Maury County Tennessee since 1939. CPWS has an open Customer Service Representative – Tier 1 position. CSR – Tier 1 is a multi-faceted position to assist customers with various daily needs, including payments, general inquiries, and requests for service. This position generally starts off in the cashiering duties and over time progresses into other duties.
The primary duties & responsibilities of this position include:
Cashier
Receive and post payments from customers via lobby, drive-through, night deposit, mail, and electronically.
Maintain and balance cash drawer.
Scan checks to the financial institution as needed.
Verify payments are posted to the correct account such as utility billing accounts, deposits, or miscellaneous fees regardless of payment method.
Greet customers and visitors as they arrive and answer phone calls in a professional and cordial manner.
Assist customers with logging into tablets that specify the customer’s need.
Direct customers to appropriate CPWS personnel.
Call Center
Answer calls from customers answering general customer inquiries regarding CPWS bills, services, and policies.
De-escalate situations involving dissatisfied customers and coordinate efforts to resolve complaints if follow-up is needed.
Guide callers through troubleshooting, navigating the company website and services.
Promote the sale of Broadband services.
Participate in the non-pay cutoff process for past due accounts.
Discuss payment arrangements with customers
Customer Service Order Requests
Assist customers with questions regarding service applications.
Enter Broadband service requests in Customer Information System software as needed.
Qualified candidates should be able to:
Enter information into necessary computer systems accurately and in the correct format.
Ability to count money quickly and accurately.
Ability to promptly and accurately respond to customer inquiries via phone call and email.
Ability to work assigned shift rotations.
Education, Experience, and Qualifications:
High School Diploma or equivalent required.
2 years of customer service experience required. Experience in bank teller roles and customer service with a utility will be given preference.
Proficiency in speaking Spanish preferred.
Experience using utility software such as NISC preferred.
Benefits Information Compensation package:
CPWS offers competitive compensation and benefits package that includes health, dental, long-term disability and life insurance and a 401(k) contribution.
Notice of Equal Opportunity Employment CPWS will not discriminate against any employee or applicant for employment based on race, color, sex (including pregnancy, childbirth and related conditions, sexual orientation, or gender identity), national origin, religion, age (40 or older), disability or genetic information (including family medical history or genetic tests or services), retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation or proceeding, and interference coercion, or threats related to exercising rights regarding disability, discrimination or pregnancy accommodation.
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is a public utility proudly serving the citizens of Columbia and Maury County Tennessee since 1939. CPWS has an open Customer Service Representative – Tier 1 position. CSR – Tier 1 is a multi-faceted position to assist customers with various daily needs, including payments, general inquiries, and requests for service. This position generally starts off in the cashiering duties and over time progresses into other duties.
The primary duties & responsibilities of this position include:
Cashier
Receive and post payments from customers via lobby, drive-through, night deposit, mail, and electronically.
Maintain and balance cash drawer.
Scan checks to the financial institution as needed.
Verify payments are posted to the correct account such as utility billing accounts, deposits, or miscellaneous fees regardless of payment method.
Greet customers and visitors as they arrive and answer phone calls in a professional and cordial manner.
Assist customers with logging into tablets that specify the customer’s need.
Direct customers to appropriate CPWS personnel.
Call Center
Answer calls from customers answering general customer inquiries regarding CPWS bills, services, and policies.
De-escalate situations involving dissatisfied customers and coordinate efforts to resolve complaints if follow-up is needed.
Guide callers through troubleshooting, navigating the company website and services.
Promote the sale of Broadband services.
Participate in the non-pay cutoff process for past due accounts.
Discuss payment arrangements with customers
Customer Service Order Requests
Assist customers with questions regarding service applications.
Enter Broadband service requests in Customer Information System software as needed.
Qualified candidates should be able to:
Enter information into necessary computer systems accurately and in the correct format.
Ability to count money quickly and accurately.
Ability to promptly and accurately respond to customer inquiries via phone call and email.
Ability to work assigned shift rotations.
Education, Experience, and Qualifications:
High School Diploma or equivalent required.
2 years of customer service experience required. Experience in bank teller roles and customer service with a utility will be given preference.
Proficiency in speaking Spanish preferred.
Experience using utility software such as NISC preferred.
Benefits Information Compensation package:
CPWS offers competitive compensation and benefits package that includes health, dental, long-term disability and life insurance and a 401(k) contribution.
Notice of Equal Opportunity Employment CPWS will not discriminate against any employee or applicant for employment based on race, color, sex (including pregnancy, childbirth and related conditions, sexual orientation, or gender identity), national origin, religion, age (40 or older), disability or genetic information (including family medical history or genetic tests or services), retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation or proceeding, and interference coercion, or threats related to exercising rights regarding disability, discrimination or pregnancy accommodation.
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