Customer Service Representative
The Shyft Group USA, Inc, Iowa, LA, United States
Customer Service Representative | Oakland, IA
Regular Employee | Hourly Non-Exempt | $21.00 - $25.00
What you’ll do: As the Customer Service Representative for Independent Truck Upfitters (an Aebi Schmidt brand), you will oversee the complete lifecycle of customer orders—from initial order entry through parts procurement, purchase order submission, invoicing, and communication throughout the build process. Serving as the primary point of contact for designated customers, you will manage all aspects of their orders from start to finish, ensuring accurate information flow, timely updates, and an exceptional customer experience. This role requires strong coordination across production, purchasing, engineering, and service teams to ensure seamless order fulfillment and prompt resolution of customer needs.
Job Responsibilities:
Manage end-to-end sales order workflows, including quoting, order entry, purchasing, payment processing, and invoicing.
Coordinate with production teams to ensure job readiness, scheduling accuracy, and on-time delivery.
Serve as a key point of contact for sales, customers, and internal teams regarding order status, delivery timing, and issue resolution.
Accurately track, update, and monitor order status and key milestones within ERP systems.
Respond promptly and professionally to customer inquiries, providing clear and accurate information.
Source and order parts using online parts catalogs, engineering drawings, and reference photographs.
Expedite and follow up on customer orders to ensure timely fulfillment.
Track chassis, allocation, status updates, transport, and inventory accuracy; coordinate bailment pool reporting and VIN reconciliation.
Collaborate with buyers on special or non-standard part purchases.
Prepare and issue detailed parts sales quotations.
Manage the full warranty process, including setting up and assigning warranty codes, evaluating and approving or denying claims, and identifying opportunities for vendor chargebacks.
Coordinate repairs by locating appropriate service centers and ensuring timely resolution of customer issues.
Collaborate with Technical Engineering to communicate product issues and obtain solutions.
Analyze and communicate recurring warranty trends and concerns to Manufacturing, Engineering, and Sales, and support warranty review meetings by presenting key issues and insights.
What you need to be successful:
HS Diploma or GED required
1-3 years of related experience in a manufacturing environment
Proven understanding of third-party (3PL) operations
Proficient in Microsoft 365 applications
Ability to communicate effectively
Why Aebi Schmidt Group? Our people are our greatest asset, and your success is our success! That’s why we provide comprehensive benefits that support your health, financial security, and work-life balance—so you can thrive both personally and professionally.
Health & Wellness: Medical, Dental, Vision, HSA/FSA, Wellness Plan
Financial Security: 401(k) with match, Disability, Life Insurance
Work/Life & Growth: Educational Reimbursement, EAP, Dependent Care
Equal Employment Opportunity (EEO) Aebi Schmidt Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable federal, state, or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at careers@aebi-schmidt.com.
Aebi Schmidt Group is an E-Verify Employer Aebi Schmidt Group uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.
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Regular Employee | Hourly Non-Exempt | $21.00 - $25.00
What you’ll do: As the Customer Service Representative for Independent Truck Upfitters (an Aebi Schmidt brand), you will oversee the complete lifecycle of customer orders—from initial order entry through parts procurement, purchase order submission, invoicing, and communication throughout the build process. Serving as the primary point of contact for designated customers, you will manage all aspects of their orders from start to finish, ensuring accurate information flow, timely updates, and an exceptional customer experience. This role requires strong coordination across production, purchasing, engineering, and service teams to ensure seamless order fulfillment and prompt resolution of customer needs.
Job Responsibilities:
Manage end-to-end sales order workflows, including quoting, order entry, purchasing, payment processing, and invoicing.
Coordinate with production teams to ensure job readiness, scheduling accuracy, and on-time delivery.
Serve as a key point of contact for sales, customers, and internal teams regarding order status, delivery timing, and issue resolution.
Accurately track, update, and monitor order status and key milestones within ERP systems.
Respond promptly and professionally to customer inquiries, providing clear and accurate information.
Source and order parts using online parts catalogs, engineering drawings, and reference photographs.
Expedite and follow up on customer orders to ensure timely fulfillment.
Track chassis, allocation, status updates, transport, and inventory accuracy; coordinate bailment pool reporting and VIN reconciliation.
Collaborate with buyers on special or non-standard part purchases.
Prepare and issue detailed parts sales quotations.
Manage the full warranty process, including setting up and assigning warranty codes, evaluating and approving or denying claims, and identifying opportunities for vendor chargebacks.
Coordinate repairs by locating appropriate service centers and ensuring timely resolution of customer issues.
Collaborate with Technical Engineering to communicate product issues and obtain solutions.
Analyze and communicate recurring warranty trends and concerns to Manufacturing, Engineering, and Sales, and support warranty review meetings by presenting key issues and insights.
What you need to be successful:
HS Diploma or GED required
1-3 years of related experience in a manufacturing environment
Proven understanding of third-party (3PL) operations
Proficient in Microsoft 365 applications
Ability to communicate effectively
Why Aebi Schmidt Group? Our people are our greatest asset, and your success is our success! That’s why we provide comprehensive benefits that support your health, financial security, and work-life balance—so you can thrive both personally and professionally.
Health & Wellness: Medical, Dental, Vision, HSA/FSA, Wellness Plan
Financial Security: 401(k) with match, Disability, Life Insurance
Work/Life & Growth: Educational Reimbursement, EAP, Dependent Care
Equal Employment Opportunity (EEO) Aebi Schmidt Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable federal, state, or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at careers@aebi-schmidt.com.
Aebi Schmidt Group is an E-Verify Employer Aebi Schmidt Group uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.
#J-18808-Ljbffr