Parts Counter Salesperson
Stowerspower, Chattanooga, TN, United States
Overview
The Parts Counter Salesperson serves as a primary point of contact for customers seeking parts, supplies, and product information for heavy equipment. This role supports both internal and external customers by providing accurate parts identification, order processing, inventory coordination, and exceptional service. The position directly contributes to customer satisfaction, operational efficiency, and overall parts department performance.
Knowledge and Skill Requirements
Strong understanding of heavy equipment components, systems, and parts terminology
Ability to read parts diagrams, schematics, and technical documentation
Proficiency with inventory management systems and point of sale software
Strong communication and customer service skills
Ability to multitask in a fast paced environment
Preferred Qualifications
Prior experience in a dealership, equipment rental, or machinery service environment
Familiarity with Caterpillar parts or similar OEM product lines
Experience with counter sales or technical sales
Education Requirements
High school diploma or equivalent required
Technical school training in diesel technology, mechanics, or related fields preferred
Essential Job Functions
Assist customers at the parts counter, by phone, and via digital channels
Identify correct parts using catalogs, diagrams, and internal systems
Process orders, returns, and special requests accurately
Maintain parts displays, stock levels, and inventory organization
Coordinate with service technicians and internal departments to support repair operations
Provide pricing, availability, and lead time information to customers
Support warehouse functions such as pulling, staging, and shipping parts as needed
Leadership Responsibilities
Serve as a knowledgeable resource for customers and team members
Uphold Stowers Machinery’s standards for professionalism, safety, and customer service
Assist in mentoring new parts personnel when requested
Preferred Experience and Skills
2+ years of experience in parts sales, equipment service, or related fields
Strong problem solving and troubleshooting abilities
Familiarity with Caterpillar SIS or similar parts lookup systems
Ability to build strong customer relationships
Physical and Mental Requirements
Ability to lift up to 50 lbs. and handle parts of varying sizes
Extended periods of standing at the counter
Strong attention to detail and accuracy
Ability to manage multiple tasks and prioritize effectively
Work Environment
Primarily indoor parts counter and warehouse environment
Frequent interaction with customers, technicians, and vendors
Exposure to noise, dust, and equipment typical of a machinery dealership
Most work is conducted in a comfortable office environment but exposure to site conditions may also occur. Personal protective equipment must be worn in areas as required. Although the work usually is not considered inherently dangerous, employees must be careful while performing onsite services.
#J-18808-Ljbffr
Knowledge and Skill Requirements
Strong understanding of heavy equipment components, systems, and parts terminology
Ability to read parts diagrams, schematics, and technical documentation
Proficiency with inventory management systems and point of sale software
Strong communication and customer service skills
Ability to multitask in a fast paced environment
Preferred Qualifications
Prior experience in a dealership, equipment rental, or machinery service environment
Familiarity with Caterpillar parts or similar OEM product lines
Experience with counter sales or technical sales
Education Requirements
High school diploma or equivalent required
Technical school training in diesel technology, mechanics, or related fields preferred
Essential Job Functions
Assist customers at the parts counter, by phone, and via digital channels
Identify correct parts using catalogs, diagrams, and internal systems
Process orders, returns, and special requests accurately
Maintain parts displays, stock levels, and inventory organization
Coordinate with service technicians and internal departments to support repair operations
Provide pricing, availability, and lead time information to customers
Support warehouse functions such as pulling, staging, and shipping parts as needed
Leadership Responsibilities
Serve as a knowledgeable resource for customers and team members
Uphold Stowers Machinery’s standards for professionalism, safety, and customer service
Assist in mentoring new parts personnel when requested
Preferred Experience and Skills
2+ years of experience in parts sales, equipment service, or related fields
Strong problem solving and troubleshooting abilities
Familiarity with Caterpillar SIS or similar parts lookup systems
Ability to build strong customer relationships
Physical and Mental Requirements
Ability to lift up to 50 lbs. and handle parts of varying sizes
Extended periods of standing at the counter
Strong attention to detail and accuracy
Ability to manage multiple tasks and prioritize effectively
Work Environment
Primarily indoor parts counter and warehouse environment
Frequent interaction with customers, technicians, and vendors
Exposure to noise, dust, and equipment typical of a machinery dealership
Most work is conducted in a comfortable office environment but exposure to site conditions may also occur. Personal protective equipment must be worn in areas as required. Although the work usually is not considered inherently dangerous, employees must be careful while performing onsite services.
#J-18808-Ljbffr