Leasing Professional - Mercato Grove
Greystar Worldwide, LLC, Lake Oswego, OR, United States
Leasing Professional – Mercato Grove, Lake Oswego, OR
The role coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. Responsibilities include performing all leasing activities for new residents, ensuring resident satisfaction throughout the lease term, and securing lease renewals.
Essential Responsibilities
Perform all sales and leasing activities: greet and qualify prospects, conduct community and apartment tours, process applications, perform credit and background checks, prepare lease and move‑in packages, and ensure a smooth move‑in and lease signing.
Inspect apartments before move‑in to confirm readiness and coordinate any maintenance needed with the maintenance team.
Stay informed about current market and competitor conditions that could impact occupancy and sales; develop and implement short‑ and long‑term marketing plans and goals.
Design and execute marketing activities such as referral and employer outreach programs, advertising through internet platforms (Craigslist, Facebook, email, etc.), and community‑specific promotions.
Use the on‑site property‑management software (OneSite, Yardi, etc.) to track availability, record leasing activity, manage resident and prospect data, and capture critical demographic information.
Ensure show‑unit quality by inspecting the marketing corridor, communicating maintenance needs, merchandising a physically appealing model unit, and preparing the leasing office for daily activity.
Follow‑up with prospects and new residents to confirm satisfaction via email, thank‑you notes, cards, phone calls, or other contacts.
Execute lease‑renewal activities: prepare renewal letters and packages, meet with renewing residents before move‑out dates, and ensure timely signing and implementation of renewal documents.
Respond promptly and courteously to resident, client, or owner concerns and questions, taking action to solve problems or forward requests to the appropriate individual.
Qualifications
Positive can‑do attitude and strong interpersonal skills.
Previous sales and customer‑service experience desired.
Proficiency in MS Office Suite; knowledge of property‑management software (Yardi/OneSite) desirable but not required.
Excellent written and verbal communication; ability to read, write, and complete legal documents, explain apartment features, and answer resident questions.
Professionalism in manner and dress.
Required Licenses or Certifications
All licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property.
Physical Demands
Stand, walk, or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, crawl in confined areas.
Work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
Push, pull, lift, carry, or maneuver weights up to 25 pounds independently and up to 50 pounds with assistance.
Travel may be required to assist other properties, attend training, or business meetings.
Work flexible hours, including evenings, weekends, and holidays.
Compensation The hourly rate is $17.00–$21.75. Compensation may include bonus programs based on individual and company performance.
Benefits
Medical, dental, vision, disability, and life insurance. Employee‑only coverage costs are low (free basic) with discounts after 3 and 5 years of service.
Generous paid time off: 15 vacation days, 4 personal days, 10 sick days, 11 paid holidays, and a birthday off after 1 year.
On‑site housing discount at Greystar‑managed communities (subject to availability).
6‑week paid sabbatical after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% after 6 months of service.
Paid parental leave and up to $10,000 fertility‑benefit reimbursement (includes adoption or surrogacy).
Employee assistance program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable‑giving program and benefits.
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Essential Responsibilities
Perform all sales and leasing activities: greet and qualify prospects, conduct community and apartment tours, process applications, perform credit and background checks, prepare lease and move‑in packages, and ensure a smooth move‑in and lease signing.
Inspect apartments before move‑in to confirm readiness and coordinate any maintenance needed with the maintenance team.
Stay informed about current market and competitor conditions that could impact occupancy and sales; develop and implement short‑ and long‑term marketing plans and goals.
Design and execute marketing activities such as referral and employer outreach programs, advertising through internet platforms (Craigslist, Facebook, email, etc.), and community‑specific promotions.
Use the on‑site property‑management software (OneSite, Yardi, etc.) to track availability, record leasing activity, manage resident and prospect data, and capture critical demographic information.
Ensure show‑unit quality by inspecting the marketing corridor, communicating maintenance needs, merchandising a physically appealing model unit, and preparing the leasing office for daily activity.
Follow‑up with prospects and new residents to confirm satisfaction via email, thank‑you notes, cards, phone calls, or other contacts.
Execute lease‑renewal activities: prepare renewal letters and packages, meet with renewing residents before move‑out dates, and ensure timely signing and implementation of renewal documents.
Respond promptly and courteously to resident, client, or owner concerns and questions, taking action to solve problems or forward requests to the appropriate individual.
Qualifications
Positive can‑do attitude and strong interpersonal skills.
Previous sales and customer‑service experience desired.
Proficiency in MS Office Suite; knowledge of property‑management software (Yardi/OneSite) desirable but not required.
Excellent written and verbal communication; ability to read, write, and complete legal documents, explain apartment features, and answer resident questions.
Professionalism in manner and dress.
Required Licenses or Certifications
All licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property.
Physical Demands
Stand, walk, or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, crawl in confined areas.
Work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
Push, pull, lift, carry, or maneuver weights up to 25 pounds independently and up to 50 pounds with assistance.
Travel may be required to assist other properties, attend training, or business meetings.
Work flexible hours, including evenings, weekends, and holidays.
Compensation The hourly rate is $17.00–$21.75. Compensation may include bonus programs based on individual and company performance.
Benefits
Medical, dental, vision, disability, and life insurance. Employee‑only coverage costs are low (free basic) with discounts after 3 and 5 years of service.
Generous paid time off: 15 vacation days, 4 personal days, 10 sick days, 11 paid holidays, and a birthday off after 1 year.
On‑site housing discount at Greystar‑managed communities (subject to availability).
6‑week paid sabbatical after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% after 6 months of service.
Paid parental leave and up to $10,000 fertility‑benefit reimbursement (includes adoption or surrogacy).
Employee assistance program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable‑giving program and benefits.
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