Alterations Customer Service Representative
David's Bridal, Virginia Beach, VA, United States
Alterations Customer Service Representative
Minimal weekday hours required (join for weekends only!)
$400
bonus for every referral hired with NO LIMIT
*
Competitive hourly pay rates & team bonus
Get Paid Early!
*
Additional terms and conditions apply.
Job Overview The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department. The CSR is responsible for providing an A+ customer experience, welcoming and servicing customers, making appointments, answering phones, pressing garments, ensuring items are ready for pickups, and reporting to the Store Manager.
Essential Job Functions
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicating clearly and concisely, adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow and deliver a five-star customer experience.
Meet all service vows including: Prepare, Welcome, Meet Needs & Be There for all customers, including all operational checklist tasks and meeting customers emotional and practical needs.
Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Escalate when appropriate and partner with leadership.
Effectively communicate how alterations can play an important role in perfecting the dress for an event in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam, and spot clean all merchandise.
Follow quality control guidelines and inspect all garments altered, steamed, pressed to verify pristine condition before final delivery to customer.
Build long‑term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick‑ups and first quality standards for all merchandise.
Support all cash wrap behaviors and process transactions with accuracy to ensure every customer feels celebrated.
Seek assistance from the Alterations Manager to address customer issues that cannot be resolved.
Maintain a clean and well‑organized alterations room.
Perform duties and tasks as assigned by store management.
Physical Demands
Occasionally required to stand, walk, sit for extended periods; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers.
Manual dexterity to perform non‑selling responsibilities, such as using POS terminals, counting money, steaming garments, accessing computers, and receiving or initiating telephone calls.
Manual dexterity to sew and perform fittings to David’s Bridal standards, as needed.
Ability to lift and/or move up to 10 pounds.
Must be able to see up close and at a distance, use peripheral vision and depth perception; look at, read, and use a computer, electronic devices and phones for long periods.
Education & Credentials
High school diploma or equivalent degree.
1‑2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with computerized POS (Point of Sale) system.
Part Time Benefits
Rewarding Environment and Competitive Pay
Team Bonus
Dayforce Wallet – Get Paid Early!
Generous Team Member Discount After First Pay Period
Vision Care
Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury
401K Program
Discount for Identity Theft Protection
Discounts for Home and Auto Insurance
Discounts for Mobile
Legal Benefits (MetLife Hyatt Legal Plans)
Pet Insurance
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
#J-18808-Ljbffr
Minimal weekday hours required (join for weekends only!)
$400
bonus for every referral hired with NO LIMIT
*
Competitive hourly pay rates & team bonus
Get Paid Early!
*
Additional terms and conditions apply.
Job Overview The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department. The CSR is responsible for providing an A+ customer experience, welcoming and servicing customers, making appointments, answering phones, pressing garments, ensuring items are ready for pickups, and reporting to the Store Manager.
Essential Job Functions
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicating clearly and concisely, adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow and deliver a five-star customer experience.
Meet all service vows including: Prepare, Welcome, Meet Needs & Be There for all customers, including all operational checklist tasks and meeting customers emotional and practical needs.
Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Escalate when appropriate and partner with leadership.
Effectively communicate how alterations can play an important role in perfecting the dress for an event in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam, and spot clean all merchandise.
Follow quality control guidelines and inspect all garments altered, steamed, pressed to verify pristine condition before final delivery to customer.
Build long‑term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick‑ups and first quality standards for all merchandise.
Support all cash wrap behaviors and process transactions with accuracy to ensure every customer feels celebrated.
Seek assistance from the Alterations Manager to address customer issues that cannot be resolved.
Maintain a clean and well‑organized alterations room.
Perform duties and tasks as assigned by store management.
Physical Demands
Occasionally required to stand, walk, sit for extended periods; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers.
Manual dexterity to perform non‑selling responsibilities, such as using POS terminals, counting money, steaming garments, accessing computers, and receiving or initiating telephone calls.
Manual dexterity to sew and perform fittings to David’s Bridal standards, as needed.
Ability to lift and/or move up to 10 pounds.
Must be able to see up close and at a distance, use peripheral vision and depth perception; look at, read, and use a computer, electronic devices and phones for long periods.
Education & Credentials
High school diploma or equivalent degree.
1‑2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with computerized POS (Point of Sale) system.
Part Time Benefits
Rewarding Environment and Competitive Pay
Team Bonus
Dayforce Wallet – Get Paid Early!
Generous Team Member Discount After First Pay Period
Vision Care
Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury
401K Program
Discount for Identity Theft Protection
Discounts for Home and Auto Insurance
Discounts for Mobile
Legal Benefits (MetLife Hyatt Legal Plans)
Pet Insurance
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
#J-18808-Ljbffr