Processing Representative I
WSP in the U.S., Costa Mesa, CA, United States
Processing Representative I
Costa Mesa, CA
The Processing Representative I is responsible for handling all functions related to the posting, reversing, correction, recording, and reporting of payments. This includes incoming mail, payments, customer account updates and customer inquiries. Responsibilities may also involve inbound mail response, posting payments (registered and unregistered accounts), handling unapplied or unidentified payments, and processing returned mail. The representative may be reassigned to other shifts or schedules to balance manpower or meet company needs.
DUTIES AND RESPONSIBILITIES
Promote positive customer relations with customers and coworkers
Maintain a thorough knowledge and understanding of customer service center and operations to assist customers and resolve problems
Open, sort, count, and batch incoming payment processing mail
Review and respond to incoming mail inquiries
Process and post mail in payments of registered and unregistered accounts
Process and post mail in payments of unapplied or unidentified payments
Process returned mail
Maintain customer records by updating account information
Process inbound mail which includes payments and account updates
Assist with customer service calls and overflow call handling when required
Consistently meet established productivity, schedule adherence, and quality standards
Communicate effectively with a variety of people across various levels both within and outside the organization
Make positive suggestions on improving and streamlining workflow processes and enhancing profitability
Develop a strong teamwork ethic
Follow communication procedures, guidelines, and policies
Other duties as assigned
QUALIFICATIONS
Excellent phone etiquette
Excellent verbal communication skills
Excellent attendance and punctuality
Enjoy providing prompt and timely service to customers
Possess strong interpersonal skills and have compassion and empathy for customer situations
Be energetic, self‑motivated, and quick‑thinking
Ability to work in a team environment or independently while being flexible and open to learning in a fast‑paced changing environment
Ability to read and comprehend normal instructions, correspondence, and memos
Ability to effectively present information in one‑on‑one situations to customers, clients, and other employees
Ability to apply common sense to carry out detailed written or oral instructions
Ability to work a flexible 8‑hour shift between 8:00 a.m. and 6:00 p.m., Monday to Friday
Must be able to pass background and drug screenings
Ability to achieve and maintain departmental performance standards
PHYSICAL DEMANDS
Ability to safely and successfully perform essential job functions consistent with ADA, FMLA, and other federal, state, and local standards
Ability to adhere to attendance requirements
Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds
Must be able to lift, carry, walk, and stand
Vision for reading, recording, and interpreting information
Frequent speech communication, hearing, and listening to maintain communication
Daily use of computer, keyboard, standard office equipment, and telephone
Ability to access, input, and retrieve information from the computer
Frequent hand/eye coordination to operate computer keyboard and office equipment
Noise level in the work environment is quiet to moderate
SUPERVISORY RESPONSIBLITIES
This position has no supervisory responsibility.
EDUCATION AND/OR EXPERIENCE
High school diploma or general education degree (GED)
Customer service experience a plus
Bilingual Spanish is a plus
Bilingual Vietnamese is a plus
WSP BENEFITS WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. Benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
COMPENSATION Expected Salary $18/HR. Additional $0.50/HR for Spanish or Vietnamese speakers. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.
ABOUT WSP WSP USA is the U.S. operating company of WSP, one of the world’s leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors, and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water, and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.
WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
NOTICE TO THIRD PARTY AGENCIES WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
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The Processing Representative I is responsible for handling all functions related to the posting, reversing, correction, recording, and reporting of payments. This includes incoming mail, payments, customer account updates and customer inquiries. Responsibilities may also involve inbound mail response, posting payments (registered and unregistered accounts), handling unapplied or unidentified payments, and processing returned mail. The representative may be reassigned to other shifts or schedules to balance manpower or meet company needs.
DUTIES AND RESPONSIBILITIES
Promote positive customer relations with customers and coworkers
Maintain a thorough knowledge and understanding of customer service center and operations to assist customers and resolve problems
Open, sort, count, and batch incoming payment processing mail
Review and respond to incoming mail inquiries
Process and post mail in payments of registered and unregistered accounts
Process and post mail in payments of unapplied or unidentified payments
Process returned mail
Maintain customer records by updating account information
Process inbound mail which includes payments and account updates
Assist with customer service calls and overflow call handling when required
Consistently meet established productivity, schedule adherence, and quality standards
Communicate effectively with a variety of people across various levels both within and outside the organization
Make positive suggestions on improving and streamlining workflow processes and enhancing profitability
Develop a strong teamwork ethic
Follow communication procedures, guidelines, and policies
Other duties as assigned
QUALIFICATIONS
Excellent phone etiquette
Excellent verbal communication skills
Excellent attendance and punctuality
Enjoy providing prompt and timely service to customers
Possess strong interpersonal skills and have compassion and empathy for customer situations
Be energetic, self‑motivated, and quick‑thinking
Ability to work in a team environment or independently while being flexible and open to learning in a fast‑paced changing environment
Ability to read and comprehend normal instructions, correspondence, and memos
Ability to effectively present information in one‑on‑one situations to customers, clients, and other employees
Ability to apply common sense to carry out detailed written or oral instructions
Ability to work a flexible 8‑hour shift between 8:00 a.m. and 6:00 p.m., Monday to Friday
Must be able to pass background and drug screenings
Ability to achieve and maintain departmental performance standards
PHYSICAL DEMANDS
Ability to safely and successfully perform essential job functions consistent with ADA, FMLA, and other federal, state, and local standards
Ability to adhere to attendance requirements
Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds
Must be able to lift, carry, walk, and stand
Vision for reading, recording, and interpreting information
Frequent speech communication, hearing, and listening to maintain communication
Daily use of computer, keyboard, standard office equipment, and telephone
Ability to access, input, and retrieve information from the computer
Frequent hand/eye coordination to operate computer keyboard and office equipment
Noise level in the work environment is quiet to moderate
SUPERVISORY RESPONSIBLITIES
This position has no supervisory responsibility.
EDUCATION AND/OR EXPERIENCE
High school diploma or general education degree (GED)
Customer service experience a plus
Bilingual Spanish is a plus
Bilingual Vietnamese is a plus
WSP BENEFITS WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. Benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
COMPENSATION Expected Salary $18/HR. Additional $0.50/HR for Spanish or Vietnamese speakers. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.
ABOUT WSP WSP USA is the U.S. operating company of WSP, one of the world’s leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors, and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water, and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.
WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
NOTICE TO THIRD PARTY AGENCIES WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
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