Director, Technology Customer Success
JLL, Boston, MA, United States
Overview
Employer Industry: Real Estate and Technology Services Why consider this job opportunity
Salary up to $140,000 per year Comprehensive benefits package prioritizing mental, physical, and emotional health 401(k) plan with matching company contributions Paid parental leave at 100% of salary Opportunity for career advancement and growth within the organization Flexible remote work options available from various U.S. locations What to Expect (Job Responsibilities)
Oversee the entire post-sales customer journey, including onboarding, training, and engagement Assess customers’ business and technical requirements to confirm platform suitability Lead project delivery by managing setup, implementation, and deployment of the solution Act as the primary relationship owner, ensuring customer satisfaction and long-term success Monitor customer engagement and conduct regular check-ins to track performance and identify upsell opportunities What is Required (Qualifications)
Based in the U.S. (East Coast preferred) 4+ years of experience in customer success, implementation, and delivery of technology solutions Proven expertise in project management principles, tools, and methodologies Excellent stakeholder management and communication skills Strong problem-solving and analytical skills How to Stand Out (Preferred Qualifications)
Experience in the commercial real estate (CRE) industry Familiarity with SaaS, PropTech, or FinTech solutions Ability to manage multiple customers and projects simultaneously #RealEstate #TechnologyServices #CustomerSuccess #ProjectManagement #RemoteWork We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Employer Industry: Real Estate and Technology Services Why consider this job opportunity
Salary up to $140,000 per year Comprehensive benefits package prioritizing mental, physical, and emotional health 401(k) plan with matching company contributions Paid parental leave at 100% of salary Opportunity for career advancement and growth within the organization Flexible remote work options available from various U.S. locations What to Expect (Job Responsibilities)
Oversee the entire post-sales customer journey, including onboarding, training, and engagement Assess customers’ business and technical requirements to confirm platform suitability Lead project delivery by managing setup, implementation, and deployment of the solution Act as the primary relationship owner, ensuring customer satisfaction and long-term success Monitor customer engagement and conduct regular check-ins to track performance and identify upsell opportunities What is Required (Qualifications)
Based in the U.S. (East Coast preferred) 4+ years of experience in customer success, implementation, and delivery of technology solutions Proven expertise in project management principles, tools, and methodologies Excellent stakeholder management and communication skills Strong problem-solving and analytical skills How to Stand Out (Preferred Qualifications)
Experience in the commercial real estate (CRE) industry Familiarity with SaaS, PropTech, or FinTech solutions Ability to manage multiple customers and projects simultaneously #RealEstate #TechnologyServices #CustomerSuccess #ProjectManagement #RemoteWork We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr