Executive Director, Digital Product & Platform Services
Arizona State University, Tempe, AZ, United States
Job Profile
Executive Director of Digital Product & Platform Services
Job Family IT Management
Time Type Full time
Maximum Pay $215,000.00 USD Annual (Salary Range: $175K - $215K per year)
Minimum Qualifications Bachelor's degree and nine (9) years of experience appropriate to the area of assignment/field, including five (5) years of managerial experience; OR, any equivalent combination of experience and/or training that demonstrates comparable knowledge, skills, and abilities.
Desired Qualifications
Proven executive leadership in a dynamic technology organization, with a focus on digital product development and user experience.
Exceptional communication skills, able to articulate complex technical concepts to diverse audiences and build consensus across all organizational levels.
Strategic vision and ability to translate high‑level goals into actionable plans, navigating ambiguity and driving initiatives from concept to execution.
Experience leading organizational transformation, particularly shifting toward product‑led and user‑centric approaches.
Knowledge of industry‑standard frameworks for prioritization, capacity planning, and value realization in technology projects.
Strong background in fostering innovation, especially integrating emerging technologies like AI into product development processes.
Track record of building and leading high‑performing, diverse teams, creating an inclusive environment that encourages creativity and continuous improvement.
Experience managing large‑scale budgets and resources, with a history of delivering ROI on technology investments.
Adept at identifying, communicating, and mitigating critical risks to senior leadership and stakeholders.
Strong analytical skills, leveraging data and metrics to drive decision‑making and demonstrate impact.
Demonstrated ability to model empathy, compassion, and emotional intelligence.
Experience in a values‑driven organization committed to inclusion and belonging.
Capacity to cultivate a psychologically safe environment where all team members can thrive.
Commitment to leading by example through effective communication, active participation, and advocacy for sustainability programs.
Essential Duties
Strategic Leadership: Develop and implement the overarching vision for Digital Products & Platform Services, aligning with university goals and industry trends.
Organizational Development: Establish governance structures, talent strategies, and foster a high‑performing culture of innovation, accountability, and continuous learning.
Stakeholder Engagement: Build and maintain strategic partnerships at executive and senior management levels across the university, translating high‑level vision into actionable digital roadmaps.
Product Strategy: Champion a product‑centric mindset across the enterprise, driving the shift toward iterative, value‑driven development lifecycles.
UX Direction: Oversee the creation of a unified design system and research practice, ensuring seamless and accessible experiences for students and other constituents.
Innovation Leadership: Spearhead the integration of cutting‑edge and emerging technologies—leaning heavily into AI—to enhance product delivery and drive efficiency.
Portfolio Management: Direct large‑scale portfolios, including strategic planning, budget allocation, and risk mitigation, to support the university's mission and stakeholder success.
Performance Oversight: Regularly assess and report on achievements, impact, and risks to key stakeholders, utilizing analytics to inform decision‑making and optimize delivery.
Cultural Stewardship: Set the tone for the organization by exemplifying enthusiasm, creativity, and a purpose‑driven approach in all initiatives.
AI Integration: Leverage AI in routine tasks and contribute ideas for using AI to improve the unit's efficiency and overall performance.
Positive Culture: Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
Collaboration: Collaborate across teams and actively participate in Enterprise Technology/ASU events and programs.
Working Environment
Activities primarily take place in a standard, climate‑controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.
This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.
Effective communication and proficiency with a variety of technologies are essential for collaboration with the broader team.
Required to stand for varying lengths of time and walk moderate distances to perform work.
Regular responsibilities may require the ability to quickly change priorities, with the possibility of conflict resolution.
Position is hybrid; requires regular on‑campus presence.
Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
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Job Family IT Management
Time Type Full time
Maximum Pay $215,000.00 USD Annual (Salary Range: $175K - $215K per year)
Minimum Qualifications Bachelor's degree and nine (9) years of experience appropriate to the area of assignment/field, including five (5) years of managerial experience; OR, any equivalent combination of experience and/or training that demonstrates comparable knowledge, skills, and abilities.
Desired Qualifications
Proven executive leadership in a dynamic technology organization, with a focus on digital product development and user experience.
Exceptional communication skills, able to articulate complex technical concepts to diverse audiences and build consensus across all organizational levels.
Strategic vision and ability to translate high‑level goals into actionable plans, navigating ambiguity and driving initiatives from concept to execution.
Experience leading organizational transformation, particularly shifting toward product‑led and user‑centric approaches.
Knowledge of industry‑standard frameworks for prioritization, capacity planning, and value realization in technology projects.
Strong background in fostering innovation, especially integrating emerging technologies like AI into product development processes.
Track record of building and leading high‑performing, diverse teams, creating an inclusive environment that encourages creativity and continuous improvement.
Experience managing large‑scale budgets and resources, with a history of delivering ROI on technology investments.
Adept at identifying, communicating, and mitigating critical risks to senior leadership and stakeholders.
Strong analytical skills, leveraging data and metrics to drive decision‑making and demonstrate impact.
Demonstrated ability to model empathy, compassion, and emotional intelligence.
Experience in a values‑driven organization committed to inclusion and belonging.
Capacity to cultivate a psychologically safe environment where all team members can thrive.
Commitment to leading by example through effective communication, active participation, and advocacy for sustainability programs.
Essential Duties
Strategic Leadership: Develop and implement the overarching vision for Digital Products & Platform Services, aligning with university goals and industry trends.
Organizational Development: Establish governance structures, talent strategies, and foster a high‑performing culture of innovation, accountability, and continuous learning.
Stakeholder Engagement: Build and maintain strategic partnerships at executive and senior management levels across the university, translating high‑level vision into actionable digital roadmaps.
Product Strategy: Champion a product‑centric mindset across the enterprise, driving the shift toward iterative, value‑driven development lifecycles.
UX Direction: Oversee the creation of a unified design system and research practice, ensuring seamless and accessible experiences for students and other constituents.
Innovation Leadership: Spearhead the integration of cutting‑edge and emerging technologies—leaning heavily into AI—to enhance product delivery and drive efficiency.
Portfolio Management: Direct large‑scale portfolios, including strategic planning, budget allocation, and risk mitigation, to support the university's mission and stakeholder success.
Performance Oversight: Regularly assess and report on achievements, impact, and risks to key stakeholders, utilizing analytics to inform decision‑making and optimize delivery.
Cultural Stewardship: Set the tone for the organization by exemplifying enthusiasm, creativity, and a purpose‑driven approach in all initiatives.
AI Integration: Leverage AI in routine tasks and contribute ideas for using AI to improve the unit's efficiency and overall performance.
Positive Culture: Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
Collaboration: Collaborate across teams and actively participate in Enterprise Technology/ASU events and programs.
Working Environment
Activities primarily take place in a standard, climate‑controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.
This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.
Effective communication and proficiency with a variety of technologies are essential for collaboration with the broader team.
Required to stand for varying lengths of time and walk moderate distances to perform work.
Regular responsibilities may require the ability to quickly change priorities, with the possibility of conflict resolution.
Position is hybrid; requires regular on‑campus presence.
Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
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