4 - EST Remote Customer Service Representative
Pink Callers, Charlotte, NC, United States
Job Location
Charlotte, NC
Job Description Remote Customer Service Representative – Trades Industry (EST). Pink Callers is a ServiceTitan Certified call center providing remote customer service support for HVAC, plumbing, electrical, and other home service companies across the U.S. We support multiple clients at once and operate in a fast-paced, highly organized environment where clear communication and reliability matter.
This is a
fully remote position . Applicants must reside in the
Eastern Time Zone (EST) .
What You’ll Do
Answer inbound calls for home service clients
Provide professional, friendly customer service
Schedule appointments accurately and efficiently
Build positive, professional relationships with clients by providing consistent, high-quality support
Navigate multiple systems while supporting multiple clients
Represent client brands with consistency and care
What We’re Looking For
Clear, professional communicator
Organized and detail-oriented in a fast-paced environment
Comfortable multitasking across tools and clients
Reliable, coachable, and open to feedback
Aligned with our values of being proactive, transparent, and team-oriented
Schedule & Availability We hire great people first and build schedules that work for both our team and our clients. Our team operates Monday through Sunday, between 8:00 AM and 10:00 PM EST. Specific shifts vary and will be discussed during the interview process.
Compensation & Benefits
Hourly pay ranging from $15–$18, based on experience
Paid training
Paid sick, holiday, and birthday time
Referral bonuses
Ongoing professional development opportunities
Requirements
Employment Type: None
Work Hours: 20 to 40 hours work
Work Mode: Fully Remote (Statewide)
Required Education: High school or equivalent
Required Experience: Entry level (2) years
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Job Description Remote Customer Service Representative – Trades Industry (EST). Pink Callers is a ServiceTitan Certified call center providing remote customer service support for HVAC, plumbing, electrical, and other home service companies across the U.S. We support multiple clients at once and operate in a fast-paced, highly organized environment where clear communication and reliability matter.
This is a
fully remote position . Applicants must reside in the
Eastern Time Zone (EST) .
What You’ll Do
Answer inbound calls for home service clients
Provide professional, friendly customer service
Schedule appointments accurately and efficiently
Build positive, professional relationships with clients by providing consistent, high-quality support
Navigate multiple systems while supporting multiple clients
Represent client brands with consistency and care
What We’re Looking For
Clear, professional communicator
Organized and detail-oriented in a fast-paced environment
Comfortable multitasking across tools and clients
Reliable, coachable, and open to feedback
Aligned with our values of being proactive, transparent, and team-oriented
Schedule & Availability We hire great people first and build schedules that work for both our team and our clients. Our team operates Monday through Sunday, between 8:00 AM and 10:00 PM EST. Specific shifts vary and will be discussed during the interview process.
Compensation & Benefits
Hourly pay ranging from $15–$18, based on experience
Paid training
Paid sick, holiday, and birthday time
Referral bonuses
Ongoing professional development opportunities
Requirements
Employment Type: None
Work Hours: 20 to 40 hours work
Work Mode: Fully Remote (Statewide)
Required Education: High school or equivalent
Required Experience: Entry level (2) years
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