Help Desk Analyst
Ria Money Transfer (Dandelion), Ashville, OH, United States
Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience.
With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE
The Help Desk Analyst is mainly responsible for the smooth running of FXOnline system in agents and stores computers.
ROLES & RESPONSIBILITIES
Provide, Help Desk Assistance and Customer Care Support through Phone, Email and remote desktop connections Monitoring of logs to pre-empt potential problems Proactively maintain a desktop fleet Assisting in Help Desk related projects Promptly and politely resolving issues Documenting and troubleshooting of issues in a ticketing system Identify trends to assist in future problem resolution Dispatching support Calling IT and staff to determine the root cause of an issue Fault notification, errors reporting, and escalations of faults / errors Working continuously on a task until completion (or referral to third parties, if appropriate) Rapidly establishing a good working relationship with customers and other professionals, such as software developers, Noc_servers, Noc networking and monitoring team Prioritizing and managing many open cases at one time POSITION REQUIREMENTS
Advanced English Level Experience working with Microsoft Technologies Helpdesk Practice and Procedures skills via phone, email and chat. One year customer service work experience *Preferred. Remote Installations Excellent timely service standard Flexible adapting to different communication styles and modify approach accordingly Ability to meet minimum typing speed of 25 WPM while talking with customers Ability to manage multiple applications running at the same time We are looking for a team player with highly effective analytical and problem-solving skills A can-do attitude and curiosity to learn PERKS & BENEFITS
Life insurance Partial medical insurance Tuition assistance Employee Stock Purchase Plan Growth opportunities Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Check out our website to learn more about the company at: http://www.riamoneytransfer.com/
With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE
The Help Desk Analyst is mainly responsible for the smooth running of FXOnline system in agents and stores computers.
ROLES & RESPONSIBILITIES
Provide, Help Desk Assistance and Customer Care Support through Phone, Email and remote desktop connections Monitoring of logs to pre-empt potential problems Proactively maintain a desktop fleet Assisting in Help Desk related projects Promptly and politely resolving issues Documenting and troubleshooting of issues in a ticketing system Identify trends to assist in future problem resolution Dispatching support Calling IT and staff to determine the root cause of an issue Fault notification, errors reporting, and escalations of faults / errors Working continuously on a task until completion (or referral to third parties, if appropriate) Rapidly establishing a good working relationship with customers and other professionals, such as software developers, Noc_servers, Noc networking and monitoring team Prioritizing and managing many open cases at one time POSITION REQUIREMENTS
Advanced English Level Experience working with Microsoft Technologies Helpdesk Practice and Procedures skills via phone, email and chat. One year customer service work experience *Preferred. Remote Installations Excellent timely service standard Flexible adapting to different communication styles and modify approach accordingly Ability to meet minimum typing speed of 25 WPM while talking with customers Ability to manage multiple applications running at the same time We are looking for a team player with highly effective analytical and problem-solving skills A can-do attitude and curiosity to learn PERKS & BENEFITS
Life insurance Partial medical insurance Tuition assistance Employee Stock Purchase Plan Growth opportunities Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Check out our website to learn more about the company at: http://www.riamoneytransfer.com/