Senior Manager Marketing Operations - Aurora, IL

Select how often (in days) to receive an alert: At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them. Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters. Senior Manager Marketing Operations - Aurora, IL WE ARE AUDIONOVA Where You Can Belong - Where You Can Grow - Where You Can Have An Impact Senior Manager, Marketing Operations Salary: $123,000.00-$140,000.00 + Bonus Location: Aurora, IL/Hybrid Hours: 8:30am-5:00pm Mon-Fri Role Summary: The Sr. Manager, Marketing Operations is responsible for enabling disciplined execution of the U.S. marketing plan through strong financial management, process rigor, and operational coordination. This role serves as the operational backbone of the marketing organization—ensuring budgets are tracked, spend is controlled, campaigns are coordinated, and the organization operates with clarity and consistency. This role is critical to enabling marketing performance by ensuring the organization operates with financial discipline, executional clarity, and operational consistency at scale. This role is ideal for an operator who thrives in building structure, enabling teams, and bringing clarity to complex, fast-moving environments. Key Responsibilities Budget Management & Financial Governance Track and manage marketing spend across all channels against approved budgets Maintain up-to-date visibility into spend pacing, commitments, and remaining budget Partner with Finance on accruals, forecasting inputs, and variance reporting Ensure financial discipline and compliance across the marketing organization Own end-to-end invoicing process across agencies and vendors Ensure invoices align to contracts, deliverables, and approved budgets Maintain centralized tracking of vendor spend and commitments Partner with Procurement/Finance on contract and payment processes Program Operations & Fulfillment Oversee operational execution of key marketing programs, ensuring alignment between marketing initiatives and front-line impact Ensure timelines, deliverables, and dependencies are tracked and delivered Drive consistency and standardization across execution processes Capacity & Demand Alignment Reporting Build and maintain operational visibility that connects marketing demand to clinic capacity Provide visibility into over/under-demand by market, channel, and time period Surface risks and constraints that may impact marketing performance or patient access Marketing Calendar & Execution Coordination Own centralized integrated marketing calendar across all channels and teams Ensure campaigns, promotions, and initiatives are visible and coordinated Identify conflicts, gaps, or misalignment in execution timing NPS & Customer Feedback Reporting Own collection, aggregation, and reporting of NPS and patient feedback Ensure insights are consistently shared with marketing and operations stakeholders to enable improved patient outcomes Key Success Metrics Budget adherence and spend accuracy Forecast and pacing visibility Invoice accuracy and timeliness Marketing calendar completeness and adoption Visibility into demand vs. capacity Quality and consistency of reporting outputs Profile 6–10+ years in marketing operations, business operations, or similar role Strong financial and process management skills High attention to detail and organizational rigor Experience managing budgets, vendors, and cross-functional workflows Comfortable operating in a multi-channel, multi-location environment Experience building or scaling operational processes in a growing or evolving organization We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. Sonova is an equal opportunity employer. #J-18808-Ljbffr