Commercial Account Manager

Auto Driveaway Systems, LLC , one of the largest professional driveaway companies in the US, is seeking an energetic, customer-focused Commercial Account Manager to join our team. This inside sales position involves serving as the primary point of contact for an assigned customer portfolio, providing quotes, real-time load status information, answering questions, resolving issues during the transport lifecycle, and generating additional business opportunities within the customer portfolio and partnering with the sales team for lead and referral generation. The ideal candidate is patient, empathetic, passionately communicative, excels in problem‑solving and inside sales experience while maintaining excellent service standards and achieving revenue targets. Auto Driveaway is a leading national provider of professional vehicle relocation services. Auto Driveaway primarily serves large corporate fleets, fleet management companies, upfitters, dealerships and vehicle and truck OEMs with fast, safe and reliable door-to-door driveaway service nationwide. Services include fleet shipping and fleet management services; single vehicle "door-to-door driveaway" shipping; short-term and reconditioning services across all asset types. We accomplish this with personalized customer experience, an unwavering commitment to safety, and a national network of professional drivers, helping to ensure quality, accountability, and reliability on every trip. Responsibilities Manage large amounts of incoming phone calls and/or emails Generate additional business with current customers and sales leads for new opportunities Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open, proactive, and collaborative communication Provide accurate, valid, and complete information by using the right methods/tools, looking for new and better ways to communicate with the customer Meet personal/customer service team sales and service targets Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution Maintain records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Go the extra mile to engage customers, ensuring a 100% effort has been made to satisfy customers’ requirements Provide internal and external performance reports Conduct investigations of all customer service failures and recommend corrective / preventative actions Requirements Proven customer support experience or experience as a client service representative Proven inside sales experience or experience as an Inside Sales Representative Experience prospecting for new customers Track record of over‑achieving sales and performance goals Strong phone and email contact handling skills and active listening Familiarity with CRM and TMS systems and practices Customer orientation and ability to adapt/respond to different types of characters / personalities Excellent communication and presentation skills Ability to multi‑task, prioritize, and manage time effectively Excellent Microsoft Office skills Associate or bachelor’s degree required Auto Driveaway participates in E‑Verify to confirm employment eligibility. #J-18808-Ljbffr