Customer Service Representative
Bosch Group, Vernon Hills, IL, United States
Customer Service Representative
Bosch Location Vernon Hills, IL (On-site) Fields of work Manufacturing Join as Professional Starting date According to arrangement Working time Full-time Division Drive and Control Technology Your tasks
Under the direction of the Customer Service Manager, the Customer Service Representative provides the most responsive customer support to the organization's customers (both internal and external) in person or over the phone; by addressing and resolving customer inquiries and problems, processing orders, following up on deliveries in accordance with company mission statement, policies and procedures. Essential Duties and Responsibilities: Answer incoming customer telephone calls in a courteous and professional manner. Responds to and investigates customer inquiries, orders, concerns, and issues via phone, fax, mail and e-mail in a timely and courteous manner. Follow up and maintain good communication with customers at all times Receives, records, and routes customer orders/changes in appropriate manner. Utilize the company's computer program for entering and processing orders Researches and resolves customer complaints and/or billing issues. Documents all contacts, actions and responses in the appropriate database (Clientele) Organizes and maintains file system; file correspondence and other records. Maintains working knowledge of products and/or services. Prepares reports and correspondence accurately and efficiently. Effectively communicates customer issues and concerns to all applicable internal staff members. Provides appropriate technical and/or product related information to customers. Follow up with production to ensure orders are being processed and shipped on a timely manner Handle customer grievances as and when they arise in a professional manner and refer grievances to the manager when necessary Provide support to the outside sales representatives as needed. Provide RGA's to customers for product returns according to departmental procedure. Complete special projects as assigned. Performs other duties as assigned by supervisor. Your profile
Three to five years business to business customer service experience Manufacturing experience or customer service in a manufacturing environment is a plus Must have a proven track record of successful customer service experience in managing all levels of orders, issues, and complaints from clients Must be able to take a proactive and hands on approach to customer service to ensure client expectations have been exceeded Skills and abilities Excellent customer service skills Excellent verbal and written communication skills Proficient in MS Office Suite Commitment to excellence and high standards Strong Organizational skills; able to manage priorities and workflow Ability to work independently and as a member of various teams and committees. Ability to understand and follow written and verbal instructions Acute attention to detail Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Ability to work well under pressure and handle difficult and stressful situations professionally. Ability to perform diversified clerical functions and basic accounting procedures Ability to log data efficiently and accurately Ability to effectively communicate with people at all levels and from various backgrounds in a professional manner. Must be able to build working relationships with customers and co-workers Must be able to speak, read, write, and understand the primary language used in the workplace. Understand and respond to a diversity of individuals Contact & additional information
The pay range for this position is $22-$27 per hour, based on experience. Equal Opportunity Employer, including disability / veterans BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives FIRST Robotics (For Inspiration and Recognition of Science and Technology) AWIM (A World In Motion) Vernon Hills, IL
Location benefits
Free Parking
Supported employee car park on site, free bicycle parking in the courtyard, secure bicycle parking space for rent, e-bike charging stations YouTube We provide videos via YouTube. For these videos to be shown, you first have to give your consent. If you consent, data will be transferred to YouTube, cookies will be used, and the Google DoubleClick advertising network will be contacted. This may trigger further data processing operations. It cannot be ruled out that data will also be transferred to countries outside the European Economic Area. Welcome to Bosch
Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the change to improve quality of life all across the globe. Welcome to Bosch! Upcoming Career Events
There are no upcoming events scheduled for the near future. Please check back later for updates.
Bosch Location Vernon Hills, IL (On-site) Fields of work Manufacturing Join as Professional Starting date According to arrangement Working time Full-time Division Drive and Control Technology Your tasks
Under the direction of the Customer Service Manager, the Customer Service Representative provides the most responsive customer support to the organization's customers (both internal and external) in person or over the phone; by addressing and resolving customer inquiries and problems, processing orders, following up on deliveries in accordance with company mission statement, policies and procedures. Essential Duties and Responsibilities: Answer incoming customer telephone calls in a courteous and professional manner. Responds to and investigates customer inquiries, orders, concerns, and issues via phone, fax, mail and e-mail in a timely and courteous manner. Follow up and maintain good communication with customers at all times Receives, records, and routes customer orders/changes in appropriate manner. Utilize the company's computer program for entering and processing orders Researches and resolves customer complaints and/or billing issues. Documents all contacts, actions and responses in the appropriate database (Clientele) Organizes and maintains file system; file correspondence and other records. Maintains working knowledge of products and/or services. Prepares reports and correspondence accurately and efficiently. Effectively communicates customer issues and concerns to all applicable internal staff members. Provides appropriate technical and/or product related information to customers. Follow up with production to ensure orders are being processed and shipped on a timely manner Handle customer grievances as and when they arise in a professional manner and refer grievances to the manager when necessary Provide support to the outside sales representatives as needed. Provide RGA's to customers for product returns according to departmental procedure. Complete special projects as assigned. Performs other duties as assigned by supervisor. Your profile
Three to five years business to business customer service experience Manufacturing experience or customer service in a manufacturing environment is a plus Must have a proven track record of successful customer service experience in managing all levels of orders, issues, and complaints from clients Must be able to take a proactive and hands on approach to customer service to ensure client expectations have been exceeded Skills and abilities Excellent customer service skills Excellent verbal and written communication skills Proficient in MS Office Suite Commitment to excellence and high standards Strong Organizational skills; able to manage priorities and workflow Ability to work independently and as a member of various teams and committees. Ability to understand and follow written and verbal instructions Acute attention to detail Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Ability to work well under pressure and handle difficult and stressful situations professionally. Ability to perform diversified clerical functions and basic accounting procedures Ability to log data efficiently and accurately Ability to effectively communicate with people at all levels and from various backgrounds in a professional manner. Must be able to build working relationships with customers and co-workers Must be able to speak, read, write, and understand the primary language used in the workplace. Understand and respond to a diversity of individuals Contact & additional information
The pay range for this position is $22-$27 per hour, based on experience. Equal Opportunity Employer, including disability / veterans BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives FIRST Robotics (For Inspiration and Recognition of Science and Technology) AWIM (A World In Motion) Vernon Hills, IL
Location benefits
Free Parking
Supported employee car park on site, free bicycle parking in the courtyard, secure bicycle parking space for rent, e-bike charging stations YouTube We provide videos via YouTube. For these videos to be shown, you first have to give your consent. If you consent, data will be transferred to YouTube, cookies will be used, and the Google DoubleClick advertising network will be contacted. This may trigger further data processing operations. It cannot be ruled out that data will also be transferred to countries outside the European Economic Area. Welcome to Bosch
Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the change to improve quality of life all across the globe. Welcome to Bosch! Upcoming Career Events
There are no upcoming events scheduled for the near future. Please check back later for updates.