Customer Service Representative
STANDEX, Fairfield, OH, United States
Customer Service Representative
Standex International is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what's next possible. Standex Electronics is a worldwide market leader in the design, development and manufacture of standard reed switch-based sensor solutions and custom electro-magnetic components, including magnetics products. We are a global team of problem solvers who can provide custom and/or standard solutions through our diverse and dynamic capabilities. Our approach is to strategically partner with customers to conquer challenges and deliver reliable high-quality results through our engineering and components. These parts serve an array of markets globally, and through our customer driven innovation
improve the overall performance and efficiency at which end products operate. The Customer Service Representative is responsible for providing end-to-end operational support for order entry, fulfillment, logistics, and credit for customers purchasing relays, sensors, and related assemblies. The Customer Service Representative will work closely with Inside/Outside Sales to ensure accurate order processing and post-order management. They will work closely with operations (schedulers, planners, supply chain) to provide up-to-date information related to order acknowledgements, change orders, changes in schedules, or other post-order-related activities. What You'll Do
Own customer orders from entry through delivery, including issue resolution and escalations Order entry: Own RFQs and orders entry into ERP, verify part numbers, BOMs, packaging, quantities, and pricing (including special quotes, minimum order quantities, lead times). Order follow-up: monitor production/stock status, provide proactive updates on availability, lead times, backorders, and expected ship dates. Logistics & scheduling: arrange carrier pickup, coordinate with warehouse/3PL, manage expedited shipments, and handle international documentation (commercial invoices, export compliance). Credit & billing: work closely with finance to run credit checks, process prepay requirements, credit hold/releases, and coordinate with Finance on invoicing discrepancies and collections. Technical coordination: Drive resolution with Applications Engineering and QA for part substitutions, RoHS/REACH documentation, sample requests, and returns/RMA handling. Maintain accurate order, shipment, and customer records in ERP/CRM; generate order reports and KPIs. Support process improvements for order-to-cash, inventory allocation, and demand communication. Act as the primary point of contact for customers and ensure timely, accurate communication Prioritize orders and customer requests in a fast-paced, high-volume environment Success Measures
High order accuracy and on-time processing Timely customer response and issue resolution Contribution to on-time delivery and customer satisfaction What You'll Bring
High School diploma 13 years of customer service, order management, or logistics experience in electronics, manufacturing, or distribution. Proficiency with ERP systems, order-entry processes, and Excel; familiarity with part numbering/BOMs. Strong phone presence and written communication skills; comfortable handling a high volume of calls and emails. Customer-focused mindset with problem-solving attitude Strong attention to detail, organizational skills, and customer-focused communication. Ability to work independently and cross-functionally with supply chain, planning, scheduling, and operations in a high-volume production facility. Knowledge of basic export/import paperwork and carrier coordination preferred. What We Value
Associate's or bachelor's degree in business, Marketing, Engineering, or related field preferred; equivalent experience considered. Experience working with OEMs, system integrators, or industrial distributors. Familiarity with reading basic technical documentation, datasheets, and specifications. Prior experience in a high-volume, industrial products manufacturer or distributor. Thrives in fast-paced, high-volume environment with shifting priorities Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Standex International is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what's next possible. Standex Electronics is a worldwide market leader in the design, development and manufacture of standard reed switch-based sensor solutions and custom electro-magnetic components, including magnetics products. We are a global team of problem solvers who can provide custom and/or standard solutions through our diverse and dynamic capabilities. Our approach is to strategically partner with customers to conquer challenges and deliver reliable high-quality results through our engineering and components. These parts serve an array of markets globally, and through our customer driven innovation
improve the overall performance and efficiency at which end products operate. The Customer Service Representative is responsible for providing end-to-end operational support for order entry, fulfillment, logistics, and credit for customers purchasing relays, sensors, and related assemblies. The Customer Service Representative will work closely with Inside/Outside Sales to ensure accurate order processing and post-order management. They will work closely with operations (schedulers, planners, supply chain) to provide up-to-date information related to order acknowledgements, change orders, changes in schedules, or other post-order-related activities. What You'll Do
Own customer orders from entry through delivery, including issue resolution and escalations Order entry: Own RFQs and orders entry into ERP, verify part numbers, BOMs, packaging, quantities, and pricing (including special quotes, minimum order quantities, lead times). Order follow-up: monitor production/stock status, provide proactive updates on availability, lead times, backorders, and expected ship dates. Logistics & scheduling: arrange carrier pickup, coordinate with warehouse/3PL, manage expedited shipments, and handle international documentation (commercial invoices, export compliance). Credit & billing: work closely with finance to run credit checks, process prepay requirements, credit hold/releases, and coordinate with Finance on invoicing discrepancies and collections. Technical coordination: Drive resolution with Applications Engineering and QA for part substitutions, RoHS/REACH documentation, sample requests, and returns/RMA handling. Maintain accurate order, shipment, and customer records in ERP/CRM; generate order reports and KPIs. Support process improvements for order-to-cash, inventory allocation, and demand communication. Act as the primary point of contact for customers and ensure timely, accurate communication Prioritize orders and customer requests in a fast-paced, high-volume environment Success Measures
High order accuracy and on-time processing Timely customer response and issue resolution Contribution to on-time delivery and customer satisfaction What You'll Bring
High School diploma 13 years of customer service, order management, or logistics experience in electronics, manufacturing, or distribution. Proficiency with ERP systems, order-entry processes, and Excel; familiarity with part numbering/BOMs. Strong phone presence and written communication skills; comfortable handling a high volume of calls and emails. Customer-focused mindset with problem-solving attitude Strong attention to detail, organizational skills, and customer-focused communication. Ability to work independently and cross-functionally with supply chain, planning, scheduling, and operations in a high-volume production facility. Knowledge of basic export/import paperwork and carrier coordination preferred. What We Value
Associate's or bachelor's degree in business, Marketing, Engineering, or related field preferred; equivalent experience considered. Experience working with OEMs, system integrators, or industrial distributors. Familiarity with reading basic technical documentation, datasheets, and specifications. Prior experience in a high-volume, industrial products manufacturer or distributor. Thrives in fast-paced, high-volume environment with shifting priorities Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.