Contact Representative
US Department of Defense, Tampa, FL, United States
Contact Representative
This position is located at the 6th Medical Group, MacDill Air Force Base, Florida. Salary negotiation may be available for those candidates who are new to Federal service. Job Details
Help Accepting applications Open & closing dates 04/08/2026 to 04/21/2026 Salary $50,460 - $65,599 per year Pay scale & grade GS 7 Location 1 vacancy in the following location: MacDill AFB, FL Remote job No Telework eligible No Travel Required 25% or less - Up to 25% Business Travel Required. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) 0962 Contact Representative Supervisory status No Security clearance Not Required Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determination process Suitability/Fitness Financial disclosure No Bargaining unit status Yes Announcement number HSJW-26-12927993-DE Control number 864283600 This Job Is Open To
The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. See "Who May Apply" in the "Qualification" section for more information on who is eligible to apply for this position. Duties
Provide available health benefits programs information to eligible beneficiaries. Interpret regulatory health information for eligible individuals. Explain order of priority of entitlement to beneficiaries. Counsel personnel on rights, benefits, or obligations available through the Tri-Service Medical Care (TRICARE) program. Provide detailed billing or claims information to beneficiaries. Verify eligibility with healthcare agencies for medical services. Troubleshoot billing problems for TRICARE beneficiaries or medical providers. Report progress towards resolving outstanding billing problems to treatment facility management. Requirements
Conditions of employment
Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. A Personnel Security Investigation is required. Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption. Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position. Qualifications
Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document . Specialized Experience: One year of specialized experience which includes using health information automated systems, verifying insurance benefits for patients, and providing billing or claims information to beneficiaries. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-6). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Education
This job does not have an education qualification requirement. Additional information
Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. Multiple positions may be filled from this announcement. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Reasonable Accommodation (RA) Requests : If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Basis for Rating: Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category. Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position. Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position. Qualified. Candidates in this category meet the minimum experience requirements for the announced position. You may claim Priority Placement Program (PPP) preference. Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you
This position is located at the 6th Medical Group, MacDill Air Force Base, Florida. Salary negotiation may be available for those candidates who are new to Federal service. Job Details
Help Accepting applications Open & closing dates 04/08/2026 to 04/21/2026 Salary $50,460 - $65,599 per year Pay scale & grade GS 7 Location 1 vacancy in the following location: MacDill AFB, FL Remote job No Telework eligible No Travel Required 25% or less - Up to 25% Business Travel Required. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) 0962 Contact Representative Supervisory status No Security clearance Not Required Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determination process Suitability/Fitness Financial disclosure No Bargaining unit status Yes Announcement number HSJW-26-12927993-DE Control number 864283600 This Job Is Open To
The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. See "Who May Apply" in the "Qualification" section for more information on who is eligible to apply for this position. Duties
Provide available health benefits programs information to eligible beneficiaries. Interpret regulatory health information for eligible individuals. Explain order of priority of entitlement to beneficiaries. Counsel personnel on rights, benefits, or obligations available through the Tri-Service Medical Care (TRICARE) program. Provide detailed billing or claims information to beneficiaries. Verify eligibility with healthcare agencies for medical services. Troubleshoot billing problems for TRICARE beneficiaries or medical providers. Report progress towards resolving outstanding billing problems to treatment facility management. Requirements
Conditions of employment
Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. A Personnel Security Investigation is required. Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption. Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position. Qualifications
Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document . Specialized Experience: One year of specialized experience which includes using health information automated systems, verifying insurance benefits for patients, and providing billing or claims information to beneficiaries. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-6). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Education
This job does not have an education qualification requirement. Additional information
Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. Multiple positions may be filled from this announcement. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Reasonable Accommodation (RA) Requests : If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Basis for Rating: Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category. Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position. Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position. Qualified. Candidates in this category meet the minimum experience requirements for the announced position. You may claim Priority Placement Program (PPP) preference. Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you