Customer Service Representative
DHL Supply Chain, University Park, IL, United States
Site Specific Duties
Coordinating outbound and inbound shipment scheduling with carriers and customer
Timely response to carrier and customer communications as they arise
Managing daily schedule and appointment times in multiple systems for inbound and outbound shipments
Manul entry of pro #’s and or customer shipping numbers into multiple systems when needed
Printing of pro placards for LTL shipments
Daily communication with LTL carriers
Generating a daily schedule with MS Excel
Communicating and executing on special requests from customers
Role Purpose Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.
Required Education and Experience
High School Diploma or Equivalent
0-12 months of system, data entry or reporting experience
0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
#J-18808-Ljbffr
Coordinating outbound and inbound shipment scheduling with carriers and customer
Timely response to carrier and customer communications as they arise
Managing daily schedule and appointment times in multiple systems for inbound and outbound shipments
Manul entry of pro #’s and or customer shipping numbers into multiple systems when needed
Printing of pro placards for LTL shipments
Daily communication with LTL carriers
Generating a daily schedule with MS Excel
Communicating and executing on special requests from customers
Role Purpose Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.
Required Education and Experience
High School Diploma or Equivalent
0-12 months of system, data entry or reporting experience
0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
#J-18808-Ljbffr