Part-Time Key Holder (LA)
Catbirdnyc, Los Angeles, CA, United States
Catbird is looking for experienced Key Holders to join our retail team for our team in LA!
Key Holders are floor leaders who set the tone for exceptional service and strong sales. You’ll lead the selling floor, coach Stylists in real time, and deliver hands‑on services—including Forever Jewelry welding and device‑based ear piercing—while supporting daily store operations. This role is ideal for someone who loves customer connection, leading a team, and being hands‑on with beautiful product.
Key Responsibilities
Lead the sales floor with confidence and warmth, ensuring every customer receives a welcoming, high‑touch buying experience.
Drive sales by actively engaging customers and confidently selling demi‑fine jewelry, Forever Jewelry, and piercing services.
Perform Forever Jewelry welding and device‑based ear piercings to the highest standards, prioritizing precision, safety, and customer comfort.
Coach and support Stylists through real‑time feedback, modeling strong selling behaviors, service excellence, and brand storytelling.
Monitor service flow, wait times, and floor coverage; make adjustments as needed to balance selling and services during busy periods.
Step in to resolve customer questions, returns, or escalations with care, professionalism, and sound judgment.
Open and close the store and support daily operations, including inventory, merchandising, and visual standards.
Our Ideal Candidate
An experienced retail leader with a proven ability to guide and motivate a sales team.
Sales‑minded and service‑driven, with a strong belief that exceptional customer experience drives results.
Comfortable performing hands‑on services, including Forever Jewelry welding and device‑based piercing, after training.
Calm, confident, and organized, with the ability to prioritize and adapt in a fast‑paced environment.
A thoughtful communicator who leads with kindness, clarity, and common sense.
Jewelry or piercing experience is a plus, but curiosity and a commitment to learning are essential.
Flexible and reliable with scheduling, including weekends and holidays.
$24 - $24 an hour
Plus commission!
#J-18808-Ljbffr
Key Holders are floor leaders who set the tone for exceptional service and strong sales. You’ll lead the selling floor, coach Stylists in real time, and deliver hands‑on services—including Forever Jewelry welding and device‑based ear piercing—while supporting daily store operations. This role is ideal for someone who loves customer connection, leading a team, and being hands‑on with beautiful product.
Key Responsibilities
Lead the sales floor with confidence and warmth, ensuring every customer receives a welcoming, high‑touch buying experience.
Drive sales by actively engaging customers and confidently selling demi‑fine jewelry, Forever Jewelry, and piercing services.
Perform Forever Jewelry welding and device‑based ear piercings to the highest standards, prioritizing precision, safety, and customer comfort.
Coach and support Stylists through real‑time feedback, modeling strong selling behaviors, service excellence, and brand storytelling.
Monitor service flow, wait times, and floor coverage; make adjustments as needed to balance selling and services during busy periods.
Step in to resolve customer questions, returns, or escalations with care, professionalism, and sound judgment.
Open and close the store and support daily operations, including inventory, merchandising, and visual standards.
Our Ideal Candidate
An experienced retail leader with a proven ability to guide and motivate a sales team.
Sales‑minded and service‑driven, with a strong belief that exceptional customer experience drives results.
Comfortable performing hands‑on services, including Forever Jewelry welding and device‑based piercing, after training.
Calm, confident, and organized, with the ability to prioritize and adapt in a fast‑paced environment.
A thoughtful communicator who leads with kindness, clarity, and common sense.
Jewelry or piercing experience is a plus, but curiosity and a commitment to learning are essential.
Flexible and reliable with scheduling, including weekends and holidays.
$24 - $24 an hour
Plus commission!
#J-18808-Ljbffr