Central Investigations Technician - Asset Protection
Catalyst Brands, Dallas, TX, United States
Overview
Central Investigations Technician - Asset Protection
The Central Investigations Technician will support and assist the Central Investigations Manager and team with day-to-day analytics and observation to identify potential internal and external fraud in stores to reduce shrink and drive profit.
Responsibilities • Supports Stores, Asset Protection Teams, and Field Investigations by providing summary reports and evidence to support cases. • Responds to inquiries from the field in relation to suspected shoplifters or unusual activity such as critical incidents, inclement weather, burglar/fire alarms, etc. • Reviews and analyzes Point Of Sale (POS) exception reports and stores systems information to identify potential losses through theft, fraud or deception within assigned area. • Refers associates suspected of dishonesty to district and store leadership for further investigation and resolution. Aids store teams in conducting internal investigations. • Monitors CCTV surveillance. • Assists non-Asset Protection stores with phone interviews on potential internals suspects. • Provides Key Performance Indicators reporting on internal fraud to field leadership. • Assists Remote and External Technician responsibilities. • Meets established performance goals for the role. • Supports Company's shrink and safety initiatives.
Qualifications • 2+ years Asset Protection experience, or analytical or IT responsibilities • Strong software skills; intermediate Excel, MS Word, PowerPoint • Critical Thinking and Analytical skills, Produces Results • High School or equivalent; Bachelor's Degree preferred
What you get
We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match and an associate discount on merchandise.
About Catalyst
Pay Range
USD $17.88 - USD $22.36 /Hr.
Central Investigations Technician - Asset Protection
The Central Investigations Technician will support and assist the Central Investigations Manager and team with day-to-day analytics and observation to identify potential internal and external fraud in stores to reduce shrink and drive profit.
Responsibilities • Supports Stores, Asset Protection Teams, and Field Investigations by providing summary reports and evidence to support cases. • Responds to inquiries from the field in relation to suspected shoplifters or unusual activity such as critical incidents, inclement weather, burglar/fire alarms, etc. • Reviews and analyzes Point Of Sale (POS) exception reports and stores systems information to identify potential losses through theft, fraud or deception within assigned area. • Refers associates suspected of dishonesty to district and store leadership for further investigation and resolution. Aids store teams in conducting internal investigations. • Monitors CCTV surveillance. • Assists non-Asset Protection stores with phone interviews on potential internals suspects. • Provides Key Performance Indicators reporting on internal fraud to field leadership. • Assists Remote and External Technician responsibilities. • Meets established performance goals for the role. • Supports Company's shrink and safety initiatives.
Qualifications • 2+ years Asset Protection experience, or analytical or IT responsibilities • Strong software skills; intermediate Excel, MS Word, PowerPoint • Critical Thinking and Analytical skills, Produces Results • High School or equivalent; Bachelor's Degree preferred
What you get
We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match and an associate discount on merchandise.
About Catalyst
Pay Range
USD $17.88 - USD $22.36 /Hr.