Customer Service Rep I
WebTPA, San Antonio, TX, United States
WebTPA, a GuideWell Company, is a healthcare third‑party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.
Job Description As a Customer Service Representative, you will handle inbound customer calls from providers and members, ensuring the highest level of service in a courteous manner.
Key Position Details
Location: 19100 Ridgewood Pkwy, San Antonio, TX 78259 (in‑office)
Compensation: $18.00 per hour + Quarterly Bonus
Full‑time position
Comprehensive Benefits
Training: Monday to Friday 8:00 am – 4:30 pm CST for 4 weeks
Work availability: Monday‑Friday, 8‑hour shift between 7:00 am – 7:00 pm CST
What You Will Be Doing
Successfully complete a 4+ week training program
Answer inbound calls from providers and members
Provide resolution for questions about benefits, claims, and eligibility
Document notes of each call to ensure all information is saved
Maintain customer service metrics: average monthly After‑Call Work (AUX) time, average monthly hold time, average monthly staff time, average monthly talk time, average monthly quality
Handle call backs and escalations as necessary
Qualifications
0–1 year related work experience
Inbound call center experience in the health insurance industry preferred
High school diploma or GED
Professional phone voice and etiquette
Proficiency in Microsoft Word, Excel, and Outlook
Excellent verbal and written communication skills
What We Can Offer You!
Medical, dental, vision, life, and global travel health insurance
Life insurance; short‑ and long‑term disability programs
Leave programs to support personal circumstances
401(k) with employer contribution match
Paid time off, volunteer time off, and 11 holidays
Additional voluntary benefits options available
Comprehensive wellness program
Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part‑time employees may differ.
General Physical Demands Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
Equal Employment Opportunity We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels they belong and can perform at their best. All qualified applicants will receive consideration for employment.
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Job Description As a Customer Service Representative, you will handle inbound customer calls from providers and members, ensuring the highest level of service in a courteous manner.
Key Position Details
Location: 19100 Ridgewood Pkwy, San Antonio, TX 78259 (in‑office)
Compensation: $18.00 per hour + Quarterly Bonus
Full‑time position
Comprehensive Benefits
Training: Monday to Friday 8:00 am – 4:30 pm CST for 4 weeks
Work availability: Monday‑Friday, 8‑hour shift between 7:00 am – 7:00 pm CST
What You Will Be Doing
Successfully complete a 4+ week training program
Answer inbound calls from providers and members
Provide resolution for questions about benefits, claims, and eligibility
Document notes of each call to ensure all information is saved
Maintain customer service metrics: average monthly After‑Call Work (AUX) time, average monthly hold time, average monthly staff time, average monthly talk time, average monthly quality
Handle call backs and escalations as necessary
Qualifications
0–1 year related work experience
Inbound call center experience in the health insurance industry preferred
High school diploma or GED
Professional phone voice and etiquette
Proficiency in Microsoft Word, Excel, and Outlook
Excellent verbal and written communication skills
What We Can Offer You!
Medical, dental, vision, life, and global travel health insurance
Life insurance; short‑ and long‑term disability programs
Leave programs to support personal circumstances
401(k) with employer contribution match
Paid time off, volunteer time off, and 11 holidays
Additional voluntary benefits options available
Comprehensive wellness program
Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part‑time employees may differ.
General Physical Demands Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
Equal Employment Opportunity We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels they belong and can perform at their best. All qualified applicants will receive consideration for employment.
#J-18808-Ljbffr