Customer Support Representative - Bilingual Portuguese
EPITEC, Johnston, IA, United States
Location: Johnston, Iowa
Type: Contract
Job #102592
Job Title:
Customer Service Representative -
Bilingual Portuguese /English
Location:
Hybrid- Johnston, Iowa (Fridays Remote)
Schedule:
Must be available to work any 8-hour shift within the 5am-7pm support window. 40+ hours per week
Type:
Full-Time, Ongoing w2, 24-Month Contract, Likely Extensions
Pay:
$20.50 / hour ~This position offers a retention bonus after 6, 12, and 24 months of employment.
Job Details: Summary The ISG R3 (Region 3) Portuguese language support team provides front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team: MyJohnDeere/Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, JDLink Terminals, AutoTrac and machine guidance.
Required Experience & Skills
Fluent in Portuguese Skills in interpersonal communications, negotiation, and conflict resolution Conversational/Intermediate in verbal and written in Portuguese language abilities Working functional in written and verbal English language abilities Experience with customer service / support High comfort level and experience with consumer software applications Strong computer and troubleshooting skills Ability to work off-shift hours and occasional holidays to support the business Experience with data management Knowledge of agriculture customers Agriculture operations experience, including Precision Farming experience Prior work experience in Agriculture or Technology dealer channels Associates or Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
#LI-JH1 #INDEPI
Customer Service Representative -
Bilingual Portuguese /English
Location:
Hybrid- Johnston, Iowa (Fridays Remote)
Schedule:
Must be available to work any 8-hour shift within the 5am-7pm support window. 40+ hours per week
Type:
Full-Time, Ongoing w2, 24-Month Contract, Likely Extensions
Pay:
$20.50 / hour ~This position offers a retention bonus after 6, 12, and 24 months of employment.
Job Details: Summary The ISG R3 (Region 3) Portuguese language support team provides front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team: MyJohnDeere/Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, JDLink Terminals, AutoTrac and machine guidance.
Required Experience & Skills
Fluent in Portuguese Skills in interpersonal communications, negotiation, and conflict resolution Conversational/Intermediate in verbal and written in Portuguese language abilities Working functional in written and verbal English language abilities Experience with customer service / support High comfort level and experience with consumer software applications Strong computer and troubleshooting skills Ability to work off-shift hours and occasional holidays to support the business Experience with data management Knowledge of agriculture customers Agriculture operations experience, including Precision Farming experience Prior work experience in Agriculture or Technology dealer channels Associates or Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
#LI-JH1 #INDEPI