Bus/Automotive Service Writer
Schetky Bus and Van Sales, Lakewood, WA, United States
Bus/Automotive Service Writer
We are looking for our next super Service Writer! An individual with superior customer service skills, attention to detail, computer skills, dependable and punctual. Someone with an understanding of our industry and/or a willingness to learn. If this describes you, we would love to discuss this opportunity with you further.
Automotive Service Writer Advisor Job Responsibilities
Initiates automotive services and repairs by ascertaining performance problems and services requested.
Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
Ascertains automotive problems and services by listening to customers' description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
Develops estimates by costing materials, supplies, and labor.
Calculates customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
Obtains approval signatures.
Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing if needed.
Maintains records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities and reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Automotive Service Writer Advisor Qualifications / Skills
Knowledge of Equipment Maintenance
Problem solving
CDK software knowledge
Quality focus
Productivity
Estimating
Product knowledge
Customer service
Safety management
Education And Experience Requirements
High school diploma, GED, or equivalent
2-plus years of experience in a service advisor role strongly preferred
Computer and point-of-sale proficiency
Previous customer service experience
Valid driver's license with an acceptable driving record
Compensation/Benefits
Generous hourly wage to start
Fantastic Culture
401k + match
Health, Dental & Vision Insurance
Employer paid Life Insurance
Paid Vacation Days
Sick Leave
Excellent Training and Career Advancement Opportunities
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Automotive Service Writer Advisor Job Responsibilities
Initiates automotive services and repairs by ascertaining performance problems and services requested.
Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
Ascertains automotive problems and services by listening to customers' description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
Develops estimates by costing materials, supplies, and labor.
Calculates customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
Obtains approval signatures.
Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing if needed.
Maintains records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities and reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Automotive Service Writer Advisor Qualifications / Skills
Knowledge of Equipment Maintenance
Problem solving
CDK software knowledge
Quality focus
Productivity
Estimating
Product knowledge
Customer service
Safety management
Education And Experience Requirements
High school diploma, GED, or equivalent
2-plus years of experience in a service advisor role strongly preferred
Computer and point-of-sale proficiency
Previous customer service experience
Valid driver's license with an acceptable driving record
Compensation/Benefits
Generous hourly wage to start
Fantastic Culture
401k + match
Health, Dental & Vision Insurance
Employer paid Life Insurance
Paid Vacation Days
Sick Leave
Excellent Training and Career Advancement Opportunities
#J-18808-Ljbffr