Aquatics Customer Service Representative
City of Spokane, Spokane, WA, United States
JOIN THE SPOKANE CITY PARKS AND RECREATION DEPARTMENT TODAY!
The City of Spokane Parks and Recreation Department is looking for a temp-seasonal Aquatics Customer Service Representative to be a part of our winning team, contributing to the success of our summer.
Under the direction and supervision of the aquatic supervisor, this position will provide customer service for the City's aquatic facilities. This team member will assist our aquatics customers by answering multiple phone lines, replying to e‑mails, assisting with program registration, responding to public interest about programs and class information, provide a variety of general information to patrons on aquatic programs and assist guests with general inquiries.
This temp-seasonal position typically runs through September.
This position will be eligible for up to 40 hours per week.
The following Responsibilities and Requirements are functions the individual who holds or desires the position must be able to perform unaided or with the assistance of a reasonable accommodation.
REQUIREMENTS OF WORK:
Answer phone calls
Respond to e‑mails
Assist with program registration
Assist with daily operations
Assist in maintaining order in compliance with established rules
Periodic site visits to City pools and aquatic facilities as required
Various administrative duties to enhance overall customer experiences as needed
WORK RELATED REQUIREMENTS:
Skill in using effective telephone etiquette to provide courteous, informed assistance to the general public
Skill in using software applications related to program operations
Skill in communicating effectively in person, on telephones and through e‑mails
Ability to track and respond to daily e‑mails
Ability to communicate effectively
Manual dexterity to type and use a computer on a daily basis
Must be at least age 18 upon date of appointment
Must possess a valid driver's license
Must agree to submit to a background check
Must be willing to work weekends / nights / holidays if needed (the majority of hours will be weekdays)
Must be comfortable conducting telephone conversations
We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status or disability status.
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Under the direction and supervision of the aquatic supervisor, this position will provide customer service for the City's aquatic facilities. This team member will assist our aquatics customers by answering multiple phone lines, replying to e‑mails, assisting with program registration, responding to public interest about programs and class information, provide a variety of general information to patrons on aquatic programs and assist guests with general inquiries.
This temp-seasonal position typically runs through September.
This position will be eligible for up to 40 hours per week.
The following Responsibilities and Requirements are functions the individual who holds or desires the position must be able to perform unaided or with the assistance of a reasonable accommodation.
REQUIREMENTS OF WORK:
Answer phone calls
Respond to e‑mails
Assist with program registration
Assist with daily operations
Assist in maintaining order in compliance with established rules
Periodic site visits to City pools and aquatic facilities as required
Various administrative duties to enhance overall customer experiences as needed
WORK RELATED REQUIREMENTS:
Skill in using effective telephone etiquette to provide courteous, informed assistance to the general public
Skill in using software applications related to program operations
Skill in communicating effectively in person, on telephones and through e‑mails
Ability to track and respond to daily e‑mails
Ability to communicate effectively
Manual dexterity to type and use a computer on a daily basis
Must be at least age 18 upon date of appointment
Must possess a valid driver's license
Must agree to submit to a background check
Must be willing to work weekends / nights / holidays if needed (the majority of hours will be weekdays)
Must be comfortable conducting telephone conversations
We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status or disability status.
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