Service Writer - Chicago Romeoville, IL
Brabazon, Romeoville, IL, United States
Brabazon is looking for a full-time Service Writer at our Romeoville, IL Branch.
The Service Writer position supports multiple branches in the research, pricing, and preparation of service repair/maintenance quotes.
Primary job duties
Write service repair quotes for various branches & provide follow-up support to sales and service.
Ensure quoted pricing is meeting margin expectations.
Follows company procedures to determine correct vendor to source parts. Verifies parts identified meet repair, lead time and pricing requirements.
Works with purchasing department for part setup and/or pricing & vendor updates.
Updates/verifies customer unit records in business system.
Supports branches with the entry of service repair orders.
Serves as a back up to Customer Service in handling customer’s warranties.
Provides inside support for the service team at the local branch.
Secondary job duties
Backup role in answering incoming branch inquiries.
Open work orders for service center jobs, prepares a service order with required paperwork and is responsible for ensuring required parts are available for technician.
Service ticket processing:
Ensure Technicians hand in service tickets daily.
Review Tickets for quote requests & advise when ticket requests a repair quote.
Ensure all parts listed as return are on the return shelf.
Pass tickets to Service Coordinator for billing
Maintains the service schedule for the service center following company schedule procedures when necessary. Contacts customers in a timely manner to schedule their preventative maintenance and keeps customers apprised of the status for repairs.
Serves as a back up to Service Coordinator in acquisition RMA’s from vendor and ensures items get back to vendor.
Provide guidance to PM Parts Department for contract parts.
Enter, track, & process installation department SRO’s.
Write quotes for compressed air equipment & piping Installations.
Qualification Requirements
High School Diploma / GED equivalent is required; however, a 2 year degree or higher is preferred.
Minimum of three (3) years of technical customer service experience is preferred
Intermediate computer skills with Microsoft Word, Excel, and Outlook, and CRM.
Self-motivated with a strong sense of customer service.
Ability to work as a team with internal and external staff members.
Solid organizational skills with the ability to multi-task.
Ability to effectively communicate, both in writing and verbally, with people of various educational and technical backgrounds, both inside and outside the company.
Previous experience with pumps, compressors, and vacuum equipment is an asset, but not required.
Apply Now #J-18808-Ljbffr
Primary job duties
Write service repair quotes for various branches & provide follow-up support to sales and service.
Ensure quoted pricing is meeting margin expectations.
Follows company procedures to determine correct vendor to source parts. Verifies parts identified meet repair, lead time and pricing requirements.
Works with purchasing department for part setup and/or pricing & vendor updates.
Updates/verifies customer unit records in business system.
Supports branches with the entry of service repair orders.
Serves as a back up to Customer Service in handling customer’s warranties.
Provides inside support for the service team at the local branch.
Secondary job duties
Backup role in answering incoming branch inquiries.
Open work orders for service center jobs, prepares a service order with required paperwork and is responsible for ensuring required parts are available for technician.
Service ticket processing:
Ensure Technicians hand in service tickets daily.
Review Tickets for quote requests & advise when ticket requests a repair quote.
Ensure all parts listed as return are on the return shelf.
Pass tickets to Service Coordinator for billing
Maintains the service schedule for the service center following company schedule procedures when necessary. Contacts customers in a timely manner to schedule their preventative maintenance and keeps customers apprised of the status for repairs.
Serves as a back up to Service Coordinator in acquisition RMA’s from vendor and ensures items get back to vendor.
Provide guidance to PM Parts Department for contract parts.
Enter, track, & process installation department SRO’s.
Write quotes for compressed air equipment & piping Installations.
Qualification Requirements
High School Diploma / GED equivalent is required; however, a 2 year degree or higher is preferred.
Minimum of three (3) years of technical customer service experience is preferred
Intermediate computer skills with Microsoft Word, Excel, and Outlook, and CRM.
Self-motivated with a strong sense of customer service.
Ability to work as a team with internal and external staff members.
Solid organizational skills with the ability to multi-task.
Ability to effectively communicate, both in writing and verbally, with people of various educational and technical backgrounds, both inside and outside the company.
Previous experience with pumps, compressors, and vacuum equipment is an asset, but not required.
Apply Now #J-18808-Ljbffr