Intake Specialist
Frye Law Group, LLC, Marietta, GA, United States
Frye Law Group, located in Marietta, Georgia, is a distinguished criminal defense firm committed to protecting the rights of individuals facing serious charges. The Intake Specialist role ensures seamless interactions with potential clients, transforming initial inquiries into successful engagements with the firm by employing a compassionate and consultative approach.
What you’ll do:
Client Engagement:
Answer and return inbound calls, conducting consultative qualification processes to convert inquiries into retained clients.
Lead Filtering:
Pre-qualify leads to align with the firm’s client criteria, ensuring ethical and appropriate engagements.
Consistent Representation:
Serve as the first face and voice of the firm, greeting clients, managing front‑desk duties, and handling basic administrative tasks.
Client Onboarding:
Assist with the creation of new matter files, manage court‑date calendaring, and support the sending of welcome packages.
Performance & Metrics Ownership:
Track and own daily and weekly intake metrics (calls, conversions, follow‑ups), review results with leadership to identify trends, gaps, and improvement opportunities.
Market Insight:
Review intake and marketing metrics, identify trends, and propose improvements to optimize client conversion rates.
What we’re looking for:
Sales Experience:
Proven success in a sales‑oriented role, ideally involving high‑cost or discretionary products or services, requiring consultative selling, objection handling, and closing.
Ethics and Compassion:
Strong ethical compass, able to sell while aligning with firm values of moral responsibility and compassion.
Communication Skills:
Exceptional interpersonal skills, engaging clients effectively and adapting to diverse scenarios.
Schedule Flexibility:
Comfort with a flexible schedule to ensure consistent coverage and a strong client experience.
Problem‑Solving:
Solutions‑focused mindset, handling rejection and uncertainty positively.
Accountability Mindset:
Comfortable working in a performance‑driven environment with visible results, clear goals, and success measured via KPIs.
Why you should work here:
High Impact:
Significant role in the firm's growth and success, directly influencing client outcomes.
Leadership Exposure:
Regular engagement with firm leadership, gaining insights and guidance from experienced professionals.
Autonomy:
Freedom to contribute ideas and improvements, shaping the firm's intake and engagement strategies.
Clear Growth Pathways:
Driven, high‑performing candidates can progress into intake leadership or deeper legal operations as the firm evolves.
Competitive Base Pay:
Meaningful base compensation reflecting the role’s importance, designed for variable call volume and downtime.
Performance Incentives:
Bonus opportunities tied to client fulfillment and support activities, with sales and closing incentives for suitable matters.
Health & Vision Insurance:
Coverage available after one month, with optional spouse and dependent coverage at employee expense.
Retirement Plan:
401(k) with 3% match after six months.
Disability Insurance:
Short‑term and long‑term coverage after six months.
Free Parking:
On‑site parking at no cost.
Join Frye Law Group and become an integral part of a team dedicated to championing clients' rights and providing outstanding legal services. If you are a driven, ethical sales specialist eager to contribute to a mission‑driven firm, we invite you to apply and help us make a profound difference in the lives of our clients.
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What you’ll do:
Client Engagement:
Answer and return inbound calls, conducting consultative qualification processes to convert inquiries into retained clients.
Lead Filtering:
Pre-qualify leads to align with the firm’s client criteria, ensuring ethical and appropriate engagements.
Consistent Representation:
Serve as the first face and voice of the firm, greeting clients, managing front‑desk duties, and handling basic administrative tasks.
Client Onboarding:
Assist with the creation of new matter files, manage court‑date calendaring, and support the sending of welcome packages.
Performance & Metrics Ownership:
Track and own daily and weekly intake metrics (calls, conversions, follow‑ups), review results with leadership to identify trends, gaps, and improvement opportunities.
Market Insight:
Review intake and marketing metrics, identify trends, and propose improvements to optimize client conversion rates.
What we’re looking for:
Sales Experience:
Proven success in a sales‑oriented role, ideally involving high‑cost or discretionary products or services, requiring consultative selling, objection handling, and closing.
Ethics and Compassion:
Strong ethical compass, able to sell while aligning with firm values of moral responsibility and compassion.
Communication Skills:
Exceptional interpersonal skills, engaging clients effectively and adapting to diverse scenarios.
Schedule Flexibility:
Comfort with a flexible schedule to ensure consistent coverage and a strong client experience.
Problem‑Solving:
Solutions‑focused mindset, handling rejection and uncertainty positively.
Accountability Mindset:
Comfortable working in a performance‑driven environment with visible results, clear goals, and success measured via KPIs.
Why you should work here:
High Impact:
Significant role in the firm's growth and success, directly influencing client outcomes.
Leadership Exposure:
Regular engagement with firm leadership, gaining insights and guidance from experienced professionals.
Autonomy:
Freedom to contribute ideas and improvements, shaping the firm's intake and engagement strategies.
Clear Growth Pathways:
Driven, high‑performing candidates can progress into intake leadership or deeper legal operations as the firm evolves.
Competitive Base Pay:
Meaningful base compensation reflecting the role’s importance, designed for variable call volume and downtime.
Performance Incentives:
Bonus opportunities tied to client fulfillment and support activities, with sales and closing incentives for suitable matters.
Health & Vision Insurance:
Coverage available after one month, with optional spouse and dependent coverage at employee expense.
Retirement Plan:
401(k) with 3% match after six months.
Disability Insurance:
Short‑term and long‑term coverage after six months.
Free Parking:
On‑site parking at no cost.
Join Frye Law Group and become an integral part of a team dedicated to championing clients' rights and providing outstanding legal services. If you are a driven, ethical sales specialist eager to contribute to a mission‑driven firm, we invite you to apply and help us make a profound difference in the lives of our clients.
#J-18808-Ljbffr