Call Center Representative
Cellular Sales, Bartow, FL, United States
Cellular Sales – Call Center Representative
Customer Service | Business Development
Cellular Sales is a company that provides a rewarding career with a family atmosphere. We seek individuals who are determined to grow their role and bring an exceptional attitude. We offer benefits, development opportunities, and a culture that values diversity and inclusion.
Job Description Summary / Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical, seeking to build on the current foundation and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Essential Functions
Follow up on distributed leads
Generate store traffic and contribute to the market's success
Handle customer inquiries by phone and text
Support the sales force by generating sales leads
Follow communication scripts when handling different topics
Research required information using available resources
Provide customers with product and service information
Take feedback and criticism to improve productivity and character
Competencies
Attention to detail: Taking responsibility for a thorough and detailed method of working.
Oral communication: Shaping and expressing ideas effectively.
Planning and organizing: Setting priorities and defining actions to achieve goals.
Problem solving: Identifying problems and finding effective solutions with few guidelines.
Written communication: Expressing ideas clearly in well-structured, grammatically correct reports or documents.
Supervisory Responsibility This position has no supervisory responsibilities.
Work Environment This job operates in a professional office environment, using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands Must be able to sit for long periods. This largely sedentary role may require lifting files, opening filing cabinets, and bending or standing on a stool as necessary.
Position Type / Expected Hours of Work Full-time position.
Travel No travel expected.
Required Education and Experience
High school diploma or GED
Preferred Education and Experience
Previous office experience
Proficient in Microsoft Office
Knowledge of customer service principles and practices
Experience in a call center or customer services environment
Data entry and typing skills (including 10-key)
Essentials
Positive attitude
High school diploma or equivalent; college degree preferred
Minimum two years of related work experience
Effective communication skills
Interest and understanding of technology products and services
Business ownership mentality
Compensation The highest in the wireless industry.
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Cellular Sales is a company that provides a rewarding career with a family atmosphere. We seek individuals who are determined to grow their role and bring an exceptional attitude. We offer benefits, development opportunities, and a culture that values diversity and inclusion.
Job Description Summary / Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical, seeking to build on the current foundation and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Essential Functions
Follow up on distributed leads
Generate store traffic and contribute to the market's success
Handle customer inquiries by phone and text
Support the sales force by generating sales leads
Follow communication scripts when handling different topics
Research required information using available resources
Provide customers with product and service information
Take feedback and criticism to improve productivity and character
Competencies
Attention to detail: Taking responsibility for a thorough and detailed method of working.
Oral communication: Shaping and expressing ideas effectively.
Planning and organizing: Setting priorities and defining actions to achieve goals.
Problem solving: Identifying problems and finding effective solutions with few guidelines.
Written communication: Expressing ideas clearly in well-structured, grammatically correct reports or documents.
Supervisory Responsibility This position has no supervisory responsibilities.
Work Environment This job operates in a professional office environment, using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands Must be able to sit for long periods. This largely sedentary role may require lifting files, opening filing cabinets, and bending or standing on a stool as necessary.
Position Type / Expected Hours of Work Full-time position.
Travel No travel expected.
Required Education and Experience
High school diploma or GED
Preferred Education and Experience
Previous office experience
Proficient in Microsoft Office
Knowledge of customer service principles and practices
Experience in a call center or customer services environment
Data entry and typing skills (including 10-key)
Essentials
Positive attitude
High school diploma or equivalent; college degree preferred
Minimum two years of related work experience
Effective communication skills
Interest and understanding of technology products and services
Business ownership mentality
Compensation The highest in the wireless industry.
#J-18808-Ljbffr